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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Lines alignment when having multiple lines

Hello!I am new to Lucid App and I’m trying to illustrate the connection on how data flows between three systems; A, B and C.As you can see in the attached image, the anchor points are very spread out. If I use the default center point it will get cluttered.Is there a way I can organize the connecting lines so they spread out evenly on source and target?System A should have 8 evenly distributed lines coming out from itystem B should have 4 evenly distributed lines coming out from itSystem C should have 4 evenly distributed lines coming out from itAny help on how to achieve this is appreciated, without having to do it manually (if there was a grid snap to the object, that could work).

asked in Billing

delete credit card

how can I delete credit card?

asked in Product Questions

Shared Lucid Files not syncing to Google Drive

I have Google Drive integrated with my LucidChart account and automatic sync is enabled. However, in my “Lucidchart” folder in Google Drive, only the files that I personally created appear. The files that I work on that were shared with me do not appear. How do I get all of the files I work on to appear in my Lucidchart folder, regardless of whether I created them or whether a colleague created them and then shared them with me?

posted in Product Questions

Could we please expand support for Pen's - Not supporting it makes this is a very archaic solution as a charting or drawing platform 

asked in Admin Questions

Unable to create team

Unable to create team

asked in Admin Questions

Can I disable the 'Get started in Lucid' email invite.

Hello,Is there a way to disable the ‘Get Started in Lucid’ email invite? I want to add all my users to the SSO group, but I don’t need an invite to be sent to them. Thanks,ES

asked in Product Questions

Organisation chart to show all related companies, trusts and related roles like Directors.

If a family owns various entities like trusts, companies, etc. I’d like to create a visual representation of this. So far I can only find org charts within 1 entity which is not what I want. I’d like something like this:

Prashant Adhikari

asked in Admin Questions

Lucid invite not working internal staff

Hi, ‘I recently have invited few of my internal staffs. But they didn’t receive any accept invitation in the mails.I have checked all the policies and exchance server but no traces of it. Can anyone assist?

asked in Admin Questions

Lucidchart diagrams are showing page not found error in Confluence

Hi Team, From yesterday , Lucidchart diagrams are not showing up in our confluence instance. Instead of that we are getting page not found error.Can someone please help us on this ASAP

asked in Product Questions

Issue in loading my existing documents. My existing documents disappeared

There is an issue in loading my existing documents. My existing documents disappeared. Lucid Chart says contact administrator Open Lucid Chart application through Zuora Okta,On Lucid Chart Home page, not showing any of my previous Lucid Chart DocumentsIt is showing error as attached

asked in Product Questions

Good morning, I have a problem with Lucidchard since I created my account to carry out a university project and when the trial week passed, the value of the month of use was not debited, but rather the value of 12 months, which is very excessive. I would like to know if there is a way to solve this since I only wanted the value of 1 month

asked in Product Questions

API to import stencils and create rack diagram through automation

I am looking for a solution or API interface to import product stencils and create a rack diagrams and position product stencils.

asked in Billing

Remove credit card from profile

How do I remove the credit card from my profile?

posted in Product Questions

Build Org Chart

Hi there! Semi urgent ask: I setup an org chart using Lucid. I have name and title. I want to add location and levels but I have tons of questions around this. I was wondering if someone could help me by hopping on a call and showing me? I’m confused on the conditional formatting and how to input everyone’s level individually. I also need to learn how to do group view after. I know how to get it but it’s not doing what I want it to do. I wish Lucid has a customer service line...

asked in Product Questions

Google Sheet does not exist when trying to link data

I am a licensed admin and user in a Lucid Suite organization. I have a spreadsheet with a single column of data in Google Sheets that I would like to import into LucidChart. When I try to import the data in Smart Containers, I’m not able to find the sheet by it’s exact title (copied and pasted), or any parts of the title. The same occurs when attempting to import data via the Data panel. However, in both cases, I am able to see other sheets.So far I’ve tried to self-help by doing the following:Waiting (~24 hrs) Refreshing Clearing cache Rebooting Using alternate browsers Disabling adblockers and extensions Exposing “Editor” Access to “Anyone with the Link” in the Google Sheets Unlinking Google Drive Account and re-linking Searching Lucid Help Topics No reference to this issue was found on the following Support topics Link data to a Lucidchart document Lucid add-ons for Google Docs, Sheets, and Slides Integrate Lucid with Google Workspace Google Sheets + Lucid Though other use

asked in Product Questions

Not printing background since Windows 11 update

I noticed this week that background colors I set via document settings in Lucidchart do not print. I normally set ivory as the background color for flowcharts I am creating to add contrast to make the shapes easier to see. This week I started having this issue. When I choose print from the file menu on the Lucidchart webapp the background color does not show in the preview. It does not print or show if I create a pdf via the print option. I’ve tried with both Chrome and Edge. The only thing that has changed at my end is that I updated from Windows 10 to Windows 11. For the time being I am adding an ivory colored shape that I enlarge to cover the entire page and move that to the back. This is not a good solution as I cannot view the grid. Any suggestions or solutions would be appreciated.

asked in Product Questions

I am building a chart and every time I add an arrow it is red, I change it back to black and the next arrow comes up red again. Please help

asked in Product Questions

Create a checklist in Lucidspark

Can someone please tell me how to create a Checklist in Lucidspark on the Canvas?  There seems to be no option for this basic functionality.  I want to clarify that I am not asking how to create a checklist in NOTES for the canvas (which I think doesn't make much sense). Can someone please help?  If not available can Lucidspark please add this basic functionality.  Seems ridiculous that its not available.

asked in Product Questions

Header & Footer that works with page tiling and applies to all pages

Hi,Using a master page I can create a nice header and footer for a chart that fits on a single page. See example Figure 1.Figure 1 - a header and footer on the page I printWhen a chart extends across multiple page tiles, the master page will only apply to a single page tile. See Figure 2.Figure 2 - a Master page (header & footer) applied to a page with multiple page tilesAlso, in Figure 2, you can see several blank page tiles to the left of my chart. I cannot understand why they are there.I have two questions:How can I set up a header and footer that applies to each page I export when using page tiles? Why are there so many blank page tiles to the left of my chart?Thanks George Lintern

Clara HLucidite

asked in Product Questions

See Previous Changes

How can I keep track of changes made to my board? If I make a mistake can I restore to a previous version if I need to?

Crystal Ingersoll

asked in Product Questions

"How can I transition my Jams to Lucidspark?" Article not working

Hi all,I am trying to access the article in the FAQ “How can I transition my Jams to Lucidspark?” at this link https://lucidforeducation.com/jamboard-replacement, but I keep getting an error. It seems the article link is not working. Does anyone know the steps to transition my Jams?

asked in Product Questions

External Device Recommendation for Macbook Devices

I’d like to use the drawing features of Lucid Spark on my Mac, which obviously isn’t touchscreen. Are there any drawing tablets I can connect with my Mac that integrate with Lucid?

asked in Product Questions

How can I upload and apply a font in semibold? We have a special font for our company. A semibold font is mainly used for highlighting. I can upload and use the regular font, but where can I find the semi-bold font?

posted in Product Questions

Training videos?

Where can I go for direct, quick examples/videos to use the platform quickly? The training videos are very frustrating. Need quick tips and examples that really mean something! And BYW, let users really give you feedback, verses the drop down options you give at the end of this survey. Feels like you don’t care at all what feedback we send you. If so, great...but tell us and don’t waste our time. You were recommended to me from a start up. I’m trying to learn your app, but I’d love some guidance. My goal is to set up a team to be able to present visually vs. verbally or written. Please get back to me asap. Thank you. You definitely need to change the restrictive dropdowns!

asked in Product Questions

copying shapes is copying notes too

HiWhen building a process diagram in LucidChart, and I click one of the purple dots to add the next activity box, instead of just copying the same shape, it copies over the existing Notes as well. Can this be fixed?Thanks

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