This function has always been a bit erratic (often takes an excessively long time to extract). It has however usually worked eventually. Recent attempts have only extracted the first page of the pdf as a thumbnail. This is quite problematic for me as using pdf on the board is a large part of what I want to do. Any advice? It seems like a glitch that needs fixing.
Thank you for following up
In this case, could you please try importing your document and extracting its pages in a private or incognito window to help us narrow down the potential cause? Did you indeed try connecting to a different network, such as mobile one, or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Once again, we appreciate your help and patience!
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