Peer Support

HelloI am still learning org charts and have a simple question...why did the style change and how would I do this manually?I actually need both styles on this org chart, just not in this spot and I am not sure how to do this manually.  Screenshot of Org

I have been working on AWS org maps in Lucidscale. My boss doesn’t like that the accounts are labeled by number and not name. Is there a way to make it use the name?

When collaborating on a board, if I change the color of a sticky note that a colleague added, all of the text on their sticky note except the first letter gets deleted.

Hi,I suddenly experience that I cannot access the tabs/pages I’ve created in a document. Is that a bug in Lucid? BR, Rikke

Hi everyone, I have created a very long document within Lucidchart. When I export to pdf, I cannot see a large proportion of the document. It cuts it off and is unable to scroll to view. Does anyone have a solution for this, please? I have also tried in Lucidspark - same issue. Many thanks.  Best wishes,  Pippa

a user is reporting getting an “unable to launch Application” error when starting Lucid charts.   

There doesn’t appear to be a way to prevent a shape’s label from word wrapping without resizing the shape itself. Not the font size. Am I missing something?This seems to be exactly what I’m asking too but I can’t believe the absurdity that its been nearly 3 years.. Text that does not wrap with Shape | Community

Does anyone know where I can get additional Cisco Switch shapes to add?  We have 48 port switches in some areas and I would like to have the correct switch layout in my diagrams. Thanks!

Circling back to a Product Question that user mterry brought up 3 months ago, are there any updates on the expand/collapse feature and potential release date? It sounded very neat and a lot more manageable than having to create separate layers for it. Link to mterry’s post: https://community.lucid.co/product%2Dquestions%2D3/when%2Dwill%2Dthe%2Dnew%2Dlucid%2Dai%2Dfeature%2Dthat%2Dallows%2Dusers%2Dto%2Dexpand%2Dcollapse%2Dportions%2Dof%2Ddiagrams%2Dbe%2Dreleased%2D12133?fid=3&tid=12133

During the Lately Lucid webinar on October 1st, 2025, Amy Simek and Bear Shelton demonstrated a new Lucid AI feature (See keynote at 20:40) where you could select a portion of a complex process diagram and click a little “collapse” button in the corner of the selection to turn that part of the process into an expandable/collapsible subprocess. This feature was also alluded to in the Looking Forward section of the Lucid Blogpost “

Hi I am trying to find a way to do something that may be a bit backwards: I want to have a link INTO my lucid chart from an EXTERNAL location that will go to a specific tab on a multi-tab document. Or if its possible have that link point to a line of text or a graphical element which would make it very specific to a spot on that one tab. I see how you can link to a document with an external link: but I dont see how I can narrow it down to be more precise than that on a document that has about 20 tabs. Thanks for your help!

File access and approval controls are great and all, but I need to know who has what role in every bucket within the diagram repository.  Is there a way to output these rolls and settings?  Is there a way to visualize who has what role, in case approval roles shift or change?  The way these roles read, this is really close to a RACI chart, and could the output look something similar?

As a repo owner I got a notification that “someone” had reshared a document from a repo.This isn’t helpful.  It would be great to know who shared it, and maybe even who it was shared with, otherwise whats the point?

I have a simple document with some floor plan and other shapes. I added a few shapes to a layer, and then I open the layers dialog and click the eye button. It shows the layer as hidden in the dialog, but the shapes still show on the canvas. When toggle the visibility of the layer the shapes change opacity slightly, but that’s it.I’m using Chrome on a Macbook Pro.

I’m opening this case as the previous one was closed before I could reply…?I’ve a team account where I’m using only 1 account for the last 3 years. I would like to downgrade the account to an individual account immediately without waiting for the next billing cycle next year in 2027. How do I do that? My other option is to cancel the team account & call it a day.I understand its a billing issue & will be contacting billing but filling out a form & asking them to reply has not happened so far. I’ve filled out forms & nobody has contacted me from Lucid. And there is no phone number to call? Also, I’ve ~50MB of documents in my current account that needs to be transfered to the new account. The Download (full) or in chunks is just not working. How do I downgrade & tranfer my documents to the individual account?

I have a orgchart and used a lot of icon in pic down here. Do you guy know any formula to count how many icon i had used and how many of which one (eg: green circle, red circle) i had used. Thank you. 

Hello.There is a recent video showcasing an interactive checklist feature being used in Lucidspark. I cannot find it anywhere. Can someone point me in the right direction please. Thank you for your time. Bye. 

Does it exist?  We can view all diagrams in all pages regardless of page security

I am looking to see if i can use a trial account to determine if i can import xls data in to Lucid for it to automatically generate a network PERT diagram, so I do not need to manually create or update.Also what level of trial will be needed. Any help gratefully received.

My diagram is visible in the preview/thumbnail in the documents folder but when i open it is completly blank.  Can you please provide a fix for it? this is just happening for one of my latest document and not with other old documents.

New → Blank DocumentHamburger → File → Settings → Document Settings I want to design a poster that is 32 inches tall and 24 inches wide.  Units → InchesInfinite cavas → FalseAuto tiling → FalsePage tiling → FalseFormat → PortraitSize → Custom Height → 36When I click out, it goes right back to 11Width → 24 insteadThe Format selector gets stuck flipping between settings.Please help! I should be able to make a poster!

When synching a dynamic table with WIQL via Azure DevOps, it appears to leave out items that are not in the initial 50 items pulled in the query.If I open the ADO WIQL import page, search for items, page over to the items after the first 50, and then click synch, it will pull in those items. If I go back out and run the synch from the dynamic table options, it will remove the items outside of the first 50.

Hello,I’m experiencing an issue when exporting process diagrams with swimlanes from Lucid to Visio (both .vdx and .vsdx). When opening the file in Visio, all swimlanes are missing, while the process shapes inside the lanes are still present. As late as Dec 22nd I exported similar diagrams from Lucid where the swimlanes did follow into Visio. In those cases, the swimlanes were not editable in Visio, which was perfectly fine for my use case — but they were visually present. However I can´t recall the exact procedure I used to make it work and this time I have tried all kinds of settings but I can´t get it to work.​​​​​Could you please help clarify:Has the Visio export behavior for swimlanes changed recently? If not, can you please guide me how to force swimlanes to be included as static shapes in Visio? Additionally, if possible, I would also appreciate any guidance on how to export swimlanes s

Hi everyone,I’m trying to use lucid to organize and track content for an online quiz workflow, but I keep running into issues when linking or embedding pages from one of the quiz platforms I follow.The page I’m working with is part of a daily telenor quiz flow. When I paste links from it into lucid documents or try to preview them inside a board, sometimes the preview fails to load, the page gets blocked, or the content doesn’t refresh even when the quiz updates.It makes it hard to use lucid as a live reference because I can’t tell if the problem is caused by how that site handles caching, embeds, or security headers, or if it’s something on lucid’s side with link previews and external content.Has anyone here dealt with similar issues when connecting lucid to external quiz or dynamic-content websites? I’d love to know if there’s a workaround or a better way to