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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

LucidScale Groups RDS Resources by Subnet

I am interested in being able to display RDS Instances in the AWS VPC Subnets that they are running in to demonstrate where the endpoints are accessible from. Currently, you cannot group AWS RDS Instances by subnet in the RDS Instance layout settings. Is there any workaround to accomplish this?

asked in Admin Questions

Old email address

I'm trying to change the email address on my account, but I can't because the old one I had to enter is no longer active and can't be reactivated. How can I do this?

asked in Product Questions

Drag to select shapes

I have many rectangles in multiple swim lanes. I would like to select them using drag. However, the swim lane is also selected when drag to select. I do not want to move swim lane outline, just shapes. I use this to move shapes when the diagram gets larger. ex. move all rectangles to the right to make room for more rectangles. Any advice?

asked in Admin Questions

Error when testing SAML connection -

We are getting an error when we test our SAML connection:SAML 2.0 based Single Sign-OnError when processing authentication request!Please try login again! When using tools to get a more detailed response we get:ALERT: Invalid Assertion Consumer URL value 'https://www.lucidchart.com/saml/sso/macalester.edu' in the AuthnRequest message from the issuer 'lucidchart.com'. Possibly an attempt for a spoofing attack From our metadata.xml:<md:AssertionConsumerService isDefault="true" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://admin.lucid.app/saml/sso/macalester.edu" index="0" /> How can we fix this?

asked in Admin Questions

AWS Cross-Account role - verify credentials error

New to Lucidscale and implementing it in the enterpriseI was able to use the cloudFormation template provided with Lucidscale. this creates the Policy and requried role. but when I copy the Role ARN to the New AWS account screen.. I get the “We could not verify your credentials” error.Am I missing something? I am logged into AWS console in the other tab.ThanksSamson

asked in Admin Questions

How to remove a user from an organizational group

I have a few users that have left our organization. I have removed their Lucid license and transferred their content to another user. However, their account remains in the organizational group.If I understand it correctly, they may then still have limited access to some documents. Is this right?How do I remove them from the group?Should I just delete the account?

asked in Product Questions

Lost Document - cannot retrieve after a lot of work

Delete please (document was in a tab...) Ugh. TY.

asked in Product Questions

Export ERD to QuickBase format

I have built a ERD and need to upload it to a QuickBase format. Do you have any recommendation or directions to do this. I uploaded the QuickBase example but it said to export to the QuickBase format but I can not find that format

asked in Product Questions

Chart transformation in a workflow

Hi All,i’m new in Lucid, I’d like to know if it’s possible to transform a process (visio chart) in a progressing workflow where every step can be assigned to a colleague..thanks in advance!

asked in Product Questions

Frames and containers not displaying in specific board

Hi Admins,I have a large LucidSpark board full of sticky notes that I am trying to add frames or containers to. I get the outline that it is added, but it is not visible. Changing the line color or fill does nothing. I can, however, get frames and containers on other, smaller boards, so I know it is not user error. Different browsers also makes no difference. Please help!

davidenobleoncom

asked in Product Questions

Import / Export from text file

I would like to generate a chart from an outline file (text).In a competitor's tool ( simplemind.eu ) I am able to simply say File / Open and automatically generate a chart from a text file containing an outline (different levels of indentation). They also allow exporting an outline, for offline modification.I can’t find such a feature within Lucid. Does it exist, please?

asked in Product Questions

Cannot find shared team trash

Someone accidentally moved a Lucidchart document from our team’s shared folder into trash. However… we are now unable to find where the “shared” trash folder is.Individual members can see their private Trash folder by going to “My documents”, however there are no documents from the shared folder in these.Is anyone able to advise on where shared files go when they are moved to “trash”?Thanks in advance!

asked in Product Questions

Change to Lucidchart UI - Lines and Shapes generator

Hello.I’m not sure what happened to Lucid, but lately I’ve noticed that it’s been very difficult to pull a line from some shapes (like tables, paralelograms, etc.). Instead of the line being easily pulled, the mouse grabs the shape and reshapes it. This only startted happening a couple of weeks ago. I have also heard this complaint from multiple people, which makes me believe that it’s not something I’m doing wrong. It’s somethign that happened to the Lucid UI.

asked in Product Questions

paginas múltiplas imprimir

Existe alguma forma de imprimir simultaneamente no mesmo documento mais de uma pagina? atualmente tenho que imprimir uma pagina por vez e utilizar outra plataforma para unir os documentos.

asked in Admin Questions

Having Issues Linking Lucidchart to confluence after re-install

Having Issues Linking Lucidchart to confluence after user received re-install requestGot his error I received same error typeNow on reinstall - I get this popup but no login tabBut application still not installed. Back to configure page

institucionytrabajo22

asked in Admin Questions

Luchidchart no guardo mis trabajos realizados

No logró ver mis trabajos realizados por lucidchart, como si nunca lo hubiese abierto

asked in Admin Questions

Text in Org Chart Box

I am trying to duplicate wording in my boxes so that I don't have to type the same position over again. For example, I need all the boxes for this particular department to say “Assembler” like the 1st box below.

asked in Product Questions

Why do we have to login so many times?

Everytime, I close the tab try to open my Lucisspark it always prompts me to login, when I have already signed with google countless times. I just wish that it would just remember my computer and remember my login. Such a trivial thing that can be easily fixed imo

asked in Admin Questions

Setting up user as Billing only and not use up a license

We have a Lucid Suite Enterprise account and we have a user who only needs access to pay the invoices annually. It shows that she is using a Lucid Suite license. How do i free up that license but still retain her access to the billing and account options?

asked in Product Questions

How can I use an exported text file to create a diagram?

IN FACT, I’M NEW IN LUCIDCHART AND I WANT TO ASK HOW CAN I USE AN EXPORTED TEXT(FILE IMPORT O EITHER COPY TEXT) TO DO A DIAGRAM OF CLASS, USE CASE,AND ALSO HOW TO DO INTEGRATIONS WITH API,

asked in Product Questions

Haven't received email notifications

We no longer receive notifications even though they are enabled in the settings.

asked in Product Questions

How can I scroll up and down in a Lucidchart document?

I've been using Lucid for several years now and I swear that in that time I have always been able to scroll up and down in a document just using my mouse wheel. To scroll left/right I have to hold the 'shift' key and to zoom in and out I had to hold the 'control' key (Mac). But as of just today it seems the mouse wheel only zooms in and out and I can't figure out how to simply scroll up and down in a document! I'm not talking about dragging the whole canvas; I just mean scrolling up and down. All the help articles say the mouse wheel zooms but I really feel like that hasn't always been the case.  Regardless of if I'm going crazy though I can't figure out a way to just scroll up/down. Some things I've tried that didn't work are; holding the 'space bar' while scrolling; pressing down on the mouse wheel (that just acts the same as the right click). Even trying to scroll up and down using two fingers on my track pad behaves strangely like it can't decide whether it is zooming or scrol

asked in Product Questions

Nothing is working?

Can’t load flowcharts, progress bar never finishes and random blank pages load just navigating around, anyone else having the same problem?

asked in Product Questions

How to Continue Bulleted Lists in Table Cells in Lucidchart?

I'm trying to create a bulleted list within a single cell in Lucidchart, but when I press "Enter," it moves to the next cell, and using "Shift + Enter" adds a line without a bullet. Is there a way to continue the bulleted list on new lines within the same cell?

asked in Product Questions

Where to find page settings in Lucidchart

Andrew did a nice response about setting page size on March 28 2018 08:11 but  I don't have the menu on the right. Is it somewhere in the settings? I have reset my defaults but want to fix this one. Thanks

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