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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5847 Topics
A
AnaVaz
asked in Product Questions
How can I import data to an org chart to show a department with their subdepartments?

I am looking to create an org chart from the template ones which allow you to import your data from a sheet but I am trying to show a manager that owns two or three different departments, is it possible? This is the example: Client Success Director owns the subdepartments 1) Support  2) Client Success which are part of the Client success department but have their own responsabilities/tasks. Thanks! 

1
Humas1985
Lucid Legend Level 4
9 days ago
G
GaryZ
asked in Product Questions
Why is the product and blog post about Smartsheet integration so deceptive?

As reported by this thread over a year ago, The blog post and the product page for the Smartsheet Sparkcard integration is very deceptive about the actual implemented features. The blog post shows descriptions, statuses, and tagging in the second screenshot. The current integration product page herehttps://lucid.app/marketplace#/newlisting/5d20313d-7d03-4e02-91b6-b0bab59025caShows due dates and status on the Lucidcards from smartsheet. Which are also not possible!If this functionality isn’t available, please update your documentation to reflect that. Otherwise people (like myself and the original thread poster) will get frustrated in trying to make your product do something that it cannot.

1
Kelsey Gaag
9 days ago
Matt W104
Matt W104
asked in Product Questions
Smartsheet Card Fields: How to display more than the primary column?

This may be a rather daft question. I'm trying out the Smartsheet integration with Lucidspark. Got the connection working and have tested by bringing Rows through from an existing Smartsheet project into Lucidspark. For the life of me I can't figure out how to show more than just the Row's primary column in Lucidspark. We've got columns set up for health named PIC etc. Do we need to name them a certain way to get them to appear like on a normal Lucid Card or is there something obvious I'm missing?  

5
Kelsey Gaag
9 days ago
C
Cory M
asked in Admin Questions
An error exists on this page (export to PDF fail)

Starting last week all of my files no longer export successfully to PDF. when opening in Adobe Pro or Adobe Reader I get an error in Adobe that ‘An error exists on this page. Please contact the person wo created the document to correct the problem.’ All files exported successfully before last week and now none do. I have tried incognito mode for Chrome without success. Cleared cache etc as well. Edge browser does not export successfully either. PDF displays fine in a webview but not the adobe app. no update was made to adobe as far as I know. Nobody else on my team is having the issue.When I have someone copy and paste designs from my Lucid into their own workspace, they receive the same error but can still export their own documents with PDF.

9
Amelia W
9 days ago
J
jeongsu
asked in Billing
refund

HelloI had a 7-day free trial, but i missed the cancellation because l made a mistake with the date.It costs too much for me and i want a refund. Payment has just been made, and never used this tool since then. Please give me a refund as it is a huge amount of money to me. Thank you. Account Email ID: luvjs5740@gmail.com

1
Kelsey Gaag
9 days ago
Matt C
Matt C
asked in Product Questions
Lucidchart diagrams have stopped displaying in Confluence Exports

We have been using Lucidchart diagrams successfully in Confluence for a while.We embed the Lucidchart diagram on the page, and then we perform either a Word Export (native Confluence functionality) or a Scroll Export.For the last couple of weeks (at least), we’ve noticed that Lucidchart diagrams have stopped displaying in the export.The issue does not affect Lucidspark diagrams.This is quite urgent for us to troubleshoot and get to the bottom of this, because this is a key part of our documentation production workflow.Please note that the diagrams display successfully on the confluence page when you view the page normally, within the browser. But when you perform the export, the Lucidchart diagrams are missing. We’ve tried diagrams that are embedded using both the SImple Viewer and the Rich Viewer - both have the issue.

3
Kelsey Gaag
9 days ago
Y
Yousra
asked in Product Questions
Create a process flow independently

"Hello, can someone explain to me how to upload a photo so that Lucidchart automatically creates a process flow from it without me having to make it? According to the internet, Lucidchart should be able to do this, but I don’t see how."

1
Humas1985
Lucid Legend Level 4
9 days ago
J
jalowe
asked in Product Questions
Images not showing

When you add an image to Lucid it shows, but you cannot click on the image when you click on it 

4
Leianne C
9 days ago
W
wkowalczyk
asked in Product Questions
Problem creating a Hierarchical Chart

I am using the Org Chart Template. I have Tier 1 and Tier 2, and will be adding Tier 3. I am trying to add a Tier 1A (support staff) , they  support the Executive Leader, but have no supervising responsibilities. for Tier 2 or Tier 3, etc...

1
Humas1985
Lucid Legend Level 4
9 days ago
A
awa
asked in Product Questions
Onboarding needs updating

Hi! I just signed up for the first time. I was going through the 6-step “quick tips” onboarding in my first document, and step 5/6 involved a “Feature Find” feature:  That seems no longer to be in the interface (the brow with eyeglasses and the “Feature Find” text in the upper-right corner of the interface). Instead there’s only commenting, presentations, and video.  I’d love to use the feature find as I get to know the software! Might I suggest either updating the quick tour with up-to-date instructions as to how to access that menu, or removing that tip? -a

1
Shantel Gillette
10 days ago
M
m365
asked in Admin Questions
Users keep receiving grant access notification

I manage our Lucid Suite environment and our users are meant to use our internal helpdesk for access requests, however, they seem to be doing it inside of lucid chart and people are complaining that they keep getting notices “FirstName Lastname  is requesting access.” Grant access… How do I prevent this from happening? Thanks

2
Mj Z
10 days ago
Shanna H
Shanna HLucid support team
published in Product Questions
📣 Updated mind map experience in Lucidchart!Product update

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Create a mind map in Lucid article in the help center.Share in the comments below how you are leveraging the mind map functionality for your work. We can’t wait to hear from you!

1267
Kelsey Gaag
10 days ago
E
Eliz
asked in Product Questions
How to Set up the space between shapes to be the same?

I am working in a multiple layers workflow and cannot find a way to keep the same space between shapes. Is there any tool we can use for that? Please help.

1
Humas1985
Lucid Legend Level 4
10 days ago
S
SergeB
asked in Product Questions
How do I transform a table to shapes?

I want to paste a list of table rows from Excel into a set of Lucid shapes. When I paste, Lucid pastes the content as table by default. How to transform that table into a set of shapes?

5
Kelsey Gaag
10 days ago
A
atjpatatatj
asked in Product Questions
Error when exporting to png 300PPI

I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI. Anyone found a solution? This is a bug.

7
Kelsey Gaag
10 days ago
F
Fatima556
asked in Billing
forgot to cancel my subscription and I've been charged for yearly plan

Hello!  I’m a student at MSU and I just wanted to see how beneficial is using an app like lucidchart for creating a flowchart. I just wanted to try that for free for 1 flowchart, but unfortunately I’ve forgotten to cancel before free trial ends. Licidchart was a helpful tool however It's too expensive for me as a student and I cant afford it at all. I’d greatly appreciate that if you could please cancel the subscription with refund as I didnt use and need it after free trial was expired. I suddenly see the payment in my credit card statement today and was shocked for being paid like $108. Thanks again for the great app.

1
Kelsey Gaag
10 days ago
E
evana
asked in Product Questions
Data flow diagram

Can you make a sample data flow diagram for job portal website 

1
Kelsey Gaag
13 days ago
A
Adam2022
asked in Product Questions
Bug; autosaving - and therefore updating last modified data - upon viewing process

If I open a Lucid chart that a different user has modified, as soon as I click to navigate the flow (not changing), Lucid auto saves and updates last modified data. I assume this occurs as I have the licence to edit the flow, however as I have not made any changes I feel that this is a bug.I can see this is discussed on an old post; Open a chart without changing modified date | Community (lucid.co) - however can this bug be fixed?

3
Kelsey Gaag
13 days ago
C
crystal.polski
asked in Product Questions
Improving Accessibility for students

Hello, I work as a Tech Integration Specialist and I am supporting students and staff to use Lucid and Lucid within Canvas. We also support students with various needs. I was trying to use some of the built in accessibility tools in the iPad and Chromebooks and was unable to. For example, I cannot use speech select to have text from the chart read aloud to me. Is this function an option? Thanks,Crystal 

2
aparrish
Lucid Legend Level 1
13 days ago
C
Corinna.CohnATinfarmbureau.com
asked in Product Questions
BUG: Mac Safari Lucid will not load

Expected: Opening diagrams should happen quickly and on the first try. Observed: Opening documents hang, requiring multiple tries, logging out of Lucid completely, closing all Lucid windows, etc. Platform: Safari 17.5, MacOS VenturaSide note: it’s frustrating that we’re unable to report bugs, but rather “Questions” which we cannot even tag accurately. Every product has bugs and setting up your support system in a way that denies the reality of bugs is not reasonable.

3
Kelsey Gaag
13 days ago
D
didier.jeancharles
asked in Product Questions
Lucidchart shows solid black: MacBook + Chrome

Hello -Can someone please help…The screen for all my charts started appearing with a solid black background.To answer your questions,Yes, I can still select new shapes and see the rest of the UI Yes, I tried opening my document in incognito mode and produced the same results (solid black background) No, I am not on a VPN connection Yes, I tried the typical IT steps: machine restart, browser restart, application logout + loginWhat I noticed was if I toggle off “Infinite Canvas” (Right Click > Document Settings > toggle off Infinite Canvas), then I get the expected grid/transparent background, however, with the “Infinite Canvas” toggled on, I get the solid black background… Here are screenshots of what I am experiencing... Below is the output of the Chrome console…users.lucid.app/userAvatars/186169837:1 Failed to load resource: the server responded with a status of 404 ()Understand this error/lucidchart/00098f13-b36d-4321-bda3-2df4a98c5aa8/edit?page=k40KhoHn~v6z#:1 <meta

3
D
13 days ago
H
Hot Rod
asked in Product Questions
Data linked connections between objects?

Is it possible to create connectors between objects that are defined by a column via data linking?Ie. would like to define a “Parent Object” column to define the connection between a current row and a parent object.  It would very much be like a Org Chart data sheet between a manager and a direct report.

1
Kelsey Gaag
13 days ago
Faiza K
Faiza K
asked in Product Questions
How can I use crows foot notation in Lucidchart?

How can I use crows foot notation in Lucidchart?

6
Zuzia S
13 days ago
Leah W
Leah WLucid support team
published in Product Questions
How come my Lucidchart documents aren't saving?Troubleshooting

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

1398
Amelia W
13 days ago
Joke V
Joke V
posted in Product Questions
Import CSV file to create Lucid cards in Lucidspark doesn't work

I would like to upload data from an excel file on a timeline in LucidSpark as Lucid Cards. But even if I name the columns exactly the same as the fields on the cards the moment I have to match the column headers to the fields the list to select from stays blank.  Below a screenshot of the import data matching screen and one of the CSV file. I see a lot of posts here about import not working for csv files but none where the data matching screen is involved... Thanks for your help!  

2
Amelia W
14 days ago
Lucid Software Inc. Supplemental Community Terms