Peer Support

Hello,Kindly help me check if there is any setting issue. When I export the image, I enable "Crop to Content," but even then, the downloaded image still has a blank section at the top.  

Edge browser lets me “install as an app” website pages. I use this to organize my LucidChart documents (in Fences) on my desktop, shown here. Now I can no longer do this. I can install only my Documents page, so I have to root around in it to find what I need.I notice several changes to LucidChart over the past few months. Is the prevention of installing documents one of these changes? What would be the reasoning?

I'm trying to place icons along my flowchart lines in Lucidchart, but they keep appearing either above or below the line instead of aligning properly. I’ve tried repositioning them and disabling snap-to-grid, but the issue persists. The icons don’t seem to attach to the lines correctly, and sometimes they shift unpredictably.Attached is a photo for reference.The X on Voltage verified is displayed correctly above the line, but the Branch Circuits X is placed below the line. 

Hi I have a complex document that I need to create a different view of in another tab. Is is possible to copy boxes from one tab to another and link them so that changes in one tab are automatically synced to the other tab?

I’ve set up a link from Google Sheets to import tasks with start and end dates. I’m then moving the imported cards into a timeline.Some of the cards are then automatically updating and jumping to the wrong dates in the timeline. For example: a card with a start date of 28th April and end date of 2nd May is jumping to 27th April to 1st May.This only seems to be an issue with cards where the start date falls on a Monday. I’ve looked at the data connection in Lucid post-import and that shows the correct dates in the spreadsheet. How do I resolve this?

Hello,All of a sudden I am getting the above error message in a Canva assignment that’s been working fine.I re-created the assignment from scratch without any luck. I’m using the Chart Tool and students are creating a Spider Chart.

Hi team,Photo Upload does not work anymore for me. I am able to select the field and also the files to upload. But it finally does not upload or react to any file I choose.It worked with no issues two weeks ago.

Hi. I’m unable to edit a document shared a by teammate, while other invited users can. I can view and share the document but can only comment.

Hi all   If xls contains links to something how to embed it in employee's box?So that if someone clicks on employee's name then it will go to employee's home page (or whatever set in the appropriate column in the imported xls file).   Thank you Nick

Wondering if anyone else is having a similar issue. I am unable to edit the text within the middle swim lanes if there are 3 or more lanes. See below for a video.  

Setting up the integration with Asana was easy but when adding Asana tasks as cards in Lucid, I am running into a limit of 50. Ex. Project: Example Project has 70 tasks, but when selecting them in Lucid to add as cards, it is only displaying 50.  Is this a known limit with the integration? 

Hi, I have an org chart with some shapes that are ‘open’ and marked as such. For one of these shapes, when I filled in the person’s role, everyone in that person’s org disappeared. I removed all conditional formatting from that shape (although i didn’t have an issue with it on the others), and still had the same issue. Since I was on a time crunch i just created a new shape, but wondering what went wrong.  i captured a video below removing all the names. When i change the ‘open’ to a name it splits the org chart. However, in the original board, nothing split it just disappeared   

When the text written on the arrows is not a single word but a bit longer, I noticed that the erasing of the line never matches the space of the text but is instead systematically moved to the left (if the arrow is horizontal) or to the side (if the line is vertical) which results in poor aesthetics (see screenshots below). Anyway this can be changed?  

Have several shapes in a lucid chart document. Exporting large selection of shapes as png with transparent background fails consistently

I have review the docs and you tube videos.  In all cases it seems I can assign connect objects to a layer but I do not seem to be able to assign a dispersed set of objects to a layer.  I will add a layer, then select existing object, move it to the layer.  Do that 2 times or 3 times and then the control does not work anymore.  The object moved can not be moved back.  I end up deleting the layer and starting again.  This should not be this hard.

I recently added Lucidspark to our Teams' channel. I'm wondering if my colleague requested to add another member to our documents; did they receive the same notification request that I'm getting from the Lucid app? See the screenshot attached for reference. Thank you  

When using the Timeline Template with daily columns, I can NO longer view Title and / or Description text if the captured task duration is only one day. However, if I stretch the task to more than one day then the Title and /or Description text is visible. This is not good for me when showing tasks that only take one day. How can I fix this?P.S. this issue started happening within the last month or so, it was okay before that. HELP!

I created a prompt for generating AWS-specific architecture diagrams, but the results were disappointing. I would like to request a refund of the billing charges.!-->

I set up a data link to a google sheets. How do I use this data in my org chart? I want to be able to edit the google sheet and have it auto refresh on the or chart. Right now, I only see the option to upload a google sheet (which works), but then I have to hit manual refresh. 

無料版でフローチャート作成中です。デフォルト以外の図形を表示しようとAIで作成ボタンを押したところ、「この文書に無料で使用できる図形はありません」と表示されました。それ以降、図形の挿入しようとするとすべて同一の文言が表示され図の作成ができなくなってしまいました。ショートカットのコピペでも同じ文言が表示されます。

In Lucidspark, how can I automatically sort Jira-imported issues into separate columns based on their status (e.g., To Do, In Progress, Done) without manually dragging them? I want to keep dependencies visually clear without crossing lines everywhere.Also I'm trying to rearrange Jira issue cards in Lucidspark so that dependencies are visually aligned without too many overlapping or crisscrossing lines. Is there a recommended way to do this efficiently? Are there any features like auto-layout, smart grouping? 

I need to move some users from one organization to another. Is it possible to do this and bring the documents?

A scrum master colleague is importing Epics into a Dynamic table on Lucidspark. He would like to know if there's a way to add a 15 minute update to the JQL filter? This is required as, in his opinion, the auto sync feature between Lucid and Jira is currently unreliable in Lucid. He has had to manually re-add my sprint dynamic table. With viewing my Epics, this will be too much as I have over a hundred issues to manually add. Can someone help him out please? 

Does the carrier return not work in text bubbles? 

Can Lucid be utilized for Capacity Planning?