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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5833 Topics
K
Kat 101
asked in Product Questions
Org Model Based on Employee positions

Hello Community, Our organisational modelling is position based. Within our HR system, our Org shows Position A reports to Position B (as an example). Position A can have multiple employee’s occupying the position. Position B might have a substantive employee occupant, and a non-substantive employee (such as a Higher Duties/Secondment placement type) also occupying the position. The non-substantive employee also has their own substantive position they occupy which they will return too.  Is it possible to create an org chart based on the position of the org model (with multiple employee occupants)? I tried to use existing Org model templates specifying the position and reports to position as the link, but it doesn’t work as it doesn’t allow duplicate ID’s. It seems the org modelling tool in Lucid Charts only allows for employee based modelling.  Is there any other work around for this? 

1
Addie
Lucid Legend Level 1
5 months ago
P
paulgogu
asked in Product Questions
how do I request edit/read access to a lucidchart link

 how do I request edit/read access to a lucidchart link

1
Leianne C
5 months ago
Susan R101
Susan R101
asked in Admin Questions
Can users with limited access licenses still view, download, and share documents?

I administer an Enterprise license account.  There are a few users who have full license with create / edit privileges.  They no longer need this level of access and requested View Only licenses.  They have created these documents under the Enterprise license.  If I change their license to Limited-access, will they still be able to view these documents and share them?  I saw the article about Limited-access user capabilities and it states “Own documents they owned prior to joining the Enterprise account”.  I’m asking my question because these documents were created under the Enterprise account.  They will still need the ability to view, download and share.  Just wanted to make sure before I change their licenses to Limited-access that they don’t lose access to their documents.

2
Susan R101
6 months ago
Shanna H
Shanna HLucid support team
asked in Admin Questions
Migrate the Jira Server or Data Center integration to the Lucid data residency region

This post will provide instructions on how to migrate your Jira Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.While you may still be using the Jira Server integration, keep in mind that it is no longer supported following Atlassian’s deprecation of the product. Refer to this community post for more information.Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app. You will first need to unlink the Jira integration on lucidapp.eu. Follow these steps:Log in to lucidapp.eu. Select Admin. Click on App Integration from the left-hand menu. Select Lucidchart from the dropdown. Locate the “Jira Server” tile and select Manage. Click Delete. Next, you will upda

0
Shanna H
6 months ago
G
gregaryh
asked in Product Questions
Trying to import AWS resources into Lucidscale fails

I have followed the instructions for creating a cross-account role using the recommended cloud formation template. The role was created and the policy looks correct in IAM, yet when I reach the last step to complete the import, I get this error:We failed to import your resources. This error appears every time I try to create a new account regardless of the region or resource selected.  No further information is given so I don’t know if it is an issue with my account or with Lucidscale. I don’t see any other posts in the community on this issue so I am guessing it is just my account. 

2
G
6 months ago
C
christine
asked in Product Questions
reactivating a teams account with fewer users

We are looking to cancel our current team account on renewal as as a non-profit we can no longer justify the expense as we have significantly reduced our Lucid usage as now have other free options.The question is, if we decided to reactivate in the future with fewer or different users than currently would they be able to edit any existing documents, regardless of which previous team member created them? 

2
Amelia W
6 months ago
S
svdh
asked in Product Questions
URL on user created shapes

I am creating custom shapes libraries, I create the shapes from a group of existing shapes.When I use the shape, I can’t add a link to it. I need to go inside the group to add the link to on of the sub shapes.When on want to click the link they need also open the group and then find the subshape with the link. So my question is how can I create a library of shape that behave like the shapes provided by default where one can add a URL directly to the custom shape?

3
Eric R
6 months ago
L
luciduser_1234
asked in Product Questions
Turn smart container or org chart items into independent shapes

Dear community,I would like to import data from Google Sheets and it seems the enterprise plan would be required to import data to any shape in Lucid. Thus, I was testing the “smart container” and org chart features, but it seems like the possible structures with these document types are very limited and just copy-pasting still puts the shapes on the existing structures rather than having them as “independent shapes” that can be freely moved around. Is there any other possible workaround for being able to do that?Many thanks!

3
Eric R
6 months ago
J
Jane
asked in Product Questions
How do I create mutiple lines of text on a connector line ?

Hi,Anyone know how to add more than 1 line of text on a connector ?  Noting happens when I press enter to start a new line.  However, when I import from Visio it works fine. Thanks 

2
J
6 months ago
Brooks P
Brooks P
posted in Product Questions
Does Lucidchart integrate with Workday?

I work on our Talent Acquisition team and am currently reworking our Confluence space. We utilize the Lucidchart macro for Confluence to display org charts for our R&D org. I'd like to recreate that for every department in the organization and have it live on Confluence as a resource. The potential hurdle is how manual the updating process would be. Unless we could link it somehow to Workday where the team chart would auto update with promotions role changes terminations etc. Is this possible?

6
Reisner, J
6 months ago
R
Rowe Palmer
asked in Product Questions
Lines showing for collapsed sections of mind map - hard to remove

When reloading a large mind map with collapsed sections, the joining lines for collapsed sections show on the screen. They are selectable and can be deleted, but this deletes the nodes as well. The only way I have found to remove them is to expand the map to that section and then collapse it again. Very time consuming and it has to be repeated every time the diagram is reloaded.If I cannot resolve this, it makes unusable for presentations. I’ve tried removing WebGL rendering, multiple browsers, mac and windows. Without success.Is there a way to:Prevent the lines from incorrectly appearing?OrRemove them without having to expand the whole mind map out? Or is there a way to expand the mind map without doing it node by node?

4
Leianne C
6 months ago
R
rafalgl
asked in Product Questions
Issue with Selecting Shapes in Org Chart

 Dear Support Team,I hope this message finds you well. I am reaching out to report a problem I encountered while working with the organizational chart (Org Chart) feature in your application.I have noticed that when I attempt to select the entire Org Chart, not all the shapes that belong to it are being selected. This issue is causing significant inconvenience, as it prevents me from simultaneously displaying or hiding selected fields for all tiles within the chart. It seems like the functionality is partially working, with some shapes being affected as expected, while others are completely omitted from the selection.This inconsistency in behavior is hindering my ability to efficiently manage and customize the Org Chart according to my needs. I am keen to understand why this is happening and how it can be resolved.Kind Regards, Rafał

5
Leianne C
6 months ago
C
chollingsworth3
asked in Product Questions
Issue importing OmniGraffle diagrams

When I import my omnigraffle diagrams, I no longer see the hostname and IP of the device. I there a fix for this? Example: 

2
Amelia W
6 months ago
B
blaser
asked in Product Questions
How to start a timer in my Lucidspark board

How do I add a timer?  When I open lucid spart the icon does not display and I cannot find it.

1
Humas1985
Lucid Legend Level 4
6 months ago
B
bchao
asked in Admin Questions
Can I be a billing admin and not use up a license?

Hello. I am new to Lucid and currently the account owner. Is there a way to make myself only a billing admin, so that I will not count against the number of licenses?Thanks.

1
Karsten B
6 months ago
B
BCoxIntelycareIT
asked in Admin Questions
Document Expirey

Hello,Upper Management in the company I work for it wondering why there is a 30 day expiry on all documents?Any insight into this is greatly appreciated! Brenden CoxSupport Engineer | Intelycare

1
Emma B
6 months ago
Tate S
Tate SLucid support team
asked in Product Questions
Import from Lucidchart into Lucidspark

I want to use some of my existing Lucidchart diagrams as a basis for my brainstorming session in Lucidspark. How do I import my diagrams into my board?

13
Amelia W
6 months ago
K
kahojjjjjjjjjjj
asked in Product Questions
Can I create a picklist?

Can I create a picklist?

1
Kelsey Gaag
6 months ago
Derek D
Derek D
posted in Product Questions
Number the steps in my Lucidchart flowchart

Hello I am new to Lucid is there a way to have Lucid automatically number the steps in a process map flow chart?

10
Eric R
6 months ago
S
Synthica Energy
asked in Admin Questions
Google Workspace Integration

I have followed the steps in the, "Integrate Lucid with Google Workspace", article to add the LucidSpark and LucidChart marketplace applications to Google Workspace and enabled Google OAuth login. When I open the App Integrations menu in Lucid, the sync and drive integration settings are greyed out. What do I need to do to provision Lucid users via Google Workspace?

3
Mj Z
6 months ago
U
username
asked in Product Questions
Buggy interface with mouse

I have an Apple mouse. When I try to navigate my chart, I use my finger on the mouse as if it is a touchpad. Recently, LucidChart has started interpreting that in a way that makes a big arrow appear on the left or right side of the screen. I only want to move the screen around. If I let the big arrow do its thing, the menus disappear and I can’t figure out how to get them back. Basic navigation is a fundamental need for your product and this is so frustrating. I wish my company used Miro.

1
Amelia W
6 months ago
P
Phil
asked in Admin Questions
Transfer ownership of Teams Folder

We have a Teams account with folders for various clients. For one of our clients we have invited them as a collaborator with their paid account. We have just completed a very large project for them and now want to transfer ownership of their entire folder to them. I can’t see how to do this - is there a way to transfer a Team folder to another account?P.S. I am the account owner and it won’t even let me move the Team folder back to my private documents, even though I found documentation that said I should be able to do this. I

5
Flavia D
6 months ago
J
JFrancis
asked in Product Questions
Criticism of Lucidpark flow

Hi, I’m not posting this as an idea as I have no faith in the ‘vote by committee’ hole where good ideas tend to disappear into. I no longer make feature suggestions as I believe it’s a waste of my time.My quibble for this post: why is Lucidspark’s flow design so poor?For example, double-click creates a sticky note. But if you double-click, then paste, it doesn't paste into the sticky note. It pastes a new text box. To paste into the sticky note, I need to double click, then double-click on the sticky note again. Another example - there is no keyboard shortcut, such as Ctrl+enter, to force a proper break in content into a new box. It takes painfully long to paste lots of individual content into LucidSpark and radically reduces my usage of the platform as I spend more time adding content than sorting it. Another, why is it that sometimes if I have a text box selected and paste, it replaces the text box, and at other times, it creates a new text box? And lastly, why does a shift-ctrl-V (f

1
Leianne C
6 months ago
L
luciduser_1234
asked in Product Questions
Org chart profile pictures missing in png export

Dear community,I have the problem that some images are missing when exporting my org chart from Lucidchart as png. I already that a similar topic was solved one month ago but my problem is a bit different, compare:I currently use two image sources:The link to the profile picture from LinkedIn (right-clicking the profile picture > copy image url) The profile picture from Slack downloaded and reuploaded to Imgur.All links of both types work perfectly fine in the user interface of Lucid, but not all images are exported in the png (300 dpi) export. It even seemed that images for different employees are missing when I download the png over time.Thanks in advance for your help!

10
Leianne C
6 months ago
C
christina
asked in Product Questions
Links not appearing on a layer, when there are multiple layers and when I toggle between layers

Is there a way to hover over a shape and see that it has a link when no layer is selected or do I need to be on that layer to see the links? When toggling layers - even when that layer is in view - one cannot see the links - how do I access the links?

9
Leianne C
6 months ago
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