Peer support

Hi, trying to use Lucidchart on my iPad with the Apple Pencil but I can’t see how to easily delete Shapes or Lines?

I am experiencing an issue with an embedded Lucidchart on a SharePoint page. The embedded link toLucid.com intermittently stops working, displaying an error. However, when I clear my browser history and cache, or open the link in an InPrivate browsing window, it functions correctly again.This issue is recurring, and I would like to find a permanent solution so that it does not happen moving forward. Could you please advise on potential fixes or settings adjustments that may prevent this from occurring?Here are some additional details: The issue affects multiple users. Clearing cache/history temporarily resolves the problem. The embedded Lucidchart is linked within a SharePoint page. The error does not occur when using an InPrivate browsing session. I appreciate any guidance you can provide to resolve this issue permanently. Please let me know if you need further details.

I'm working on an organizational chart in Lucidchart, importing data from a spreadsheet. I'm trying to use the 'Group View' feature to group employees by their respective departments (e.g., Marketing, Sales, HR).The grouping itself works, but when I apply the 'Group by Department' setting, the internal hierarchy (reporting lines) within each department disappears. Instead of showing who reports to whom within, say, the 'Marketing Department,' all members of that department are displayed in a flat list.I've ensured my spreadsheet data accurately defines reporting lines and department information for all employees. I've also looked through the 'Group View' and 'Layout' settings for an option to 'preserve hierarchy within groups' or similar, but haven't found one that resolves this.My goal is to have the organizational chart grouped by department, but still clearly show the reporting structure within each department.Has anyone else

I know the password to my friend’s account I even have it on my computer! but I can’t figure out how toput it on lucid on MY account.

I get the same error when  I try to upload new excel date to a new sheet - it runs the upload and afterwards I get pop screen sayning “ Which sheet do you want o import” - with no options - the only button that is not greyed out is “back”.

Hello,I am using Lucid Collab for a project and have successfully imported the ADO tasks into LUCID Colab. I also have several Lucid Cards and Sticky notes that need to be imported back into ADO. While importing into ADO, I wanted to bring in the comments and replies from the cards into the ADO comment section. Is this possible?

It doesnt have version history, if someone modified my digram I’m unable to see my original state.and, when I’m finished mapping tables and if I or anyone make any changes in that diagram my original mappings are mismatched. It causing lot of rework for me.please suggest something..

Hello all!I have a rather large business process flow built in Lucid that I am trying to insert into a deck built Google Slides. Instead of showing the full flow in the deck I would like to just show bits and pieces as teasers and link the images directly to the Lucidchart where it can be viewed in full size.My problem is that regardless of the type of export I choose either the quality of the output is unacceptable or the export simply fails. I have already tried the following things: Turned off infinite canvas (the export quality was awful with that) Tried exporting in JPG and PNG too (160 and 300dpi) Tried content scaling (100% - awful quality, 200% awful quality, 500% - fails to export)Can someone point out a possible workaround to this solution which scales (quite literally, but also in a way that I do not need to push the export through 3 different third-party tools and spend 30 minutes doing so to get ac

I previously used lucidchart with a business account and have many files that I want to reuse.  As the account is no longer active, I am able to edit or export only the last 3 files that I had worked on. I now use a personal (paid) account and would like to have these old files available to edit.  Is it possible?

hi, if i would like to cancel my lucidchart subscription, is there anyway to export an editable version out so i can continue editing on another platform eg word/excel document etc

Just wondering if someone could help with the issue in the title

Hello, I have recently got my LucidSpark connected to Azure DevOps. I want to create a Timeline/Gantt chart which has hierarchy also. I checked couple of templates and found a template named (Gantt Chart with milestone example) but it has no option to integrate Azure Card for Lucid Spark. There are a couple of template but has no option to integrate Azure cards or missing some of the below requirement. My requirements are bit different. I want to create a project timeline/gantt chart with hierarchy so that I can say EPIC>Feature>User story>Bug hierarchy and we have 2 more fields BI area and Component BI which has Parent and Child relationship How should I create this? Any help or video which explains the data linking would be appreciated

¿Is it possible to 'turn-off' the default selection mode? I'm having serious trouble with it.    Let me explain: - You need to select a group of objects.  - You go and do it with your mouse creating a selection area with the pointer.  - As a result you end up selecting other objects that were not included in your selection area.  - Then you have to spend lots of time 'deselecting' the objects that does not apply to your original idea.    ¿What can we do as users to prevent such an annoying situation?   Hope you can help. Thanks in advance. 

I observe that users are automatically delicensed in Lucid when they leave the company. How is this mechanism activated? Since SSO has been activated, I assume that there is periodic screening on the users data in Azure Active Directory. Where is it configured? I observe those days some wrong delicensing and want to understand how to resolve this.

I just started experiencing an issue where I can no longer create a line originating from shape group.    Prior to this issue, I had several shapes within a “group”, and would click on that shape group to get the little purple circle to show up, then drag that to another shape to create/connect the line.  This has never been an issue before.However, when I click on that shape group now, the purple circle never appears.  If I click on a single, ungrouped shape, the circle appears, and I can create lines just fine.  Also, if I ungroup the group, I can connect lines from the individual shapes that were within that group.  But I can no longer draw a line from the group itself.  I tried looking for settings that might control this (i.e.  View / Enable Line Connections), but couldn’t find anything that might have changed this behavior.  Is there a setting to get this working again?  Or is this possibly some sort of bug?   

one of my lucidchart file can  not be opened.  i have no problem open this particular file. i have no problem open other lucidchart files. i am an enterprise user. i contact customer support. i tried import, i tried duplicate.  none of them worksi can operate this file three days ago. the file contains 3 months of design(10+MB). please help 

Hi team,I have an issue where I can’t add more custom colours to text on a LucidSpark board. The interface won’t let me scroll the custom colours to add another one.I don’t care about most of the other custom colours but want to add new ones. The workaround of removing other colours from the board and then refreshing the page is infeasable. I wish it worked like adding custom colours to sticky notes.Here’s what the issue looks like, where the webpage boundaries are visible: 

CI STA MODO PER IMPORTARE UN WORD SU LUCID OPPURE UN PDF E LUCID TRASFORMA IL CONTENUTO IN MAPPA?

Hi,We’re working on an reasonably elaborate plan with the intent to visualize dependencies. I’m particularly interested in all successors to visualize the flow of work, what needs to be done for others to start. For many items depencies configured in Azure DevOps as successor/predecessor do not show up in the Lucid Chart.I’ve waited days for Lucid to process, tried unlinking/linking, re-importing the items. Even though the work item relations pill acknowledges the existence of successors, the relations show for some of the work items and for others it doesn’t - which seems very inconsistent.Just now I’ve imported some items and the relations show when I import from the relations pill button. I removed the work items to reproduce and now the relationships to not show anymore. I’m lost, and can’t find a help article through google to figure this out.What can I/you do to resolve the issue?

I am trying to get my Jira cards to change colour according to their workflow status “Status”.I can get it to work fine for the Summary field, but not for status.  Is there a trick to getting this to work, or might something be mis-configured in the back-end?  The status field shows for selection, but no matter what value or criteria I use, it doesn’t want to use my rule.  Anyone have any ideas?

Hi I created a group chart with 2 groups. I am trying to make the outside box that frames the internal smaller boxes and the internal boxes larger but it is locked and I can’t change the size.  

Hello Team!I have a single Lucid Chart file with multiple maps/tabs.  Can someone tell me how to share just one tab?Thanks!Kevin

Hi All,I am using the Profile shape bank, but wondered if you are able to preset the bank so when a image is used it automatically shows the profile picture and their name.At the moment I am having to amend the shape options for each user and the bank itself has no shape options to what I can see.Thanks in advance  

It is possible to link JIRA Issues imported to Lucidspack to a JIRA Discovery Idea?

I have been trying to add another row to the Timeline I created but for the love of me I cannot find out how. I want more than just one row. I tried clicking on the “Estimate” multiple time and changing selection but it did not help.  ALSO - How do i change the names??