Hi, I am a student and having trouble with Lucid. I don’t have access to Lucid every time I click the link to my assignment page. My assignment will be due on September 8, 2025 and I haven’t started it yet because of this problem.
Solved
Canvas error code CEO39: the original document is no longer reachable and might have been deleted by the owner
+1Best answer by ikalu
Hi
Thank you for contacting Lucid Support and for sending over that screenshot. To help me get a better understanding of the issue, could you please answer the following questions:
- Were you able to open the Lucid document embedded in the assignment before using a new password?
- Are other students in your class also experiencing this error?
-
Can you send a screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Additionally, I recommend reaching out to your instructor to confirm whether or not they have deleted the document on their end. Thank you in advance for your help and patience.
Hi
Thank you for contacting Lucid Support and for sending over that screenshot. To help me get a better understanding of the issue, could you please answer the following questions:
- Were you able to open the Lucid document embedded in the assignment before using a new password?
- Are other students in your class also experiencing this error?
-
Can you send a screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Additionally, I recommend reaching out to your instructor to confirm whether or not they have deleted the document on their end. Thank you in advance for your help and patience.
Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
