Data linked document not updating

Question

I have a google sheet that I have linked in Lucid. It was working yesterday but as of today when I make changes to the google sheet it no longer updates my Lucid document. I have multiple sheets I have made and tested them in multiple new Lucid documents and they no longer update.

jvelasquez · Accepted Answer

Hi there,Thanks for posting in the Lucid Community! There are a few specific things to keep in mind when working with data linking:Google Sheets sync: If you’ve linked a Google Sheet and made changes, Lucidchart will sync automatically every 30 seconds. You can also manually refresh by clicking the refresh button above the data panel.Still not updating? Try using Replace data set to re-upload the file.Dragging data to shapes: When dragging data to a shape, it won’t auto-display. Instead, the linked data appears in the right toolbar. You can choose what appears on the shape by clicking the “T” icon.Data size limit: Our current data import limit is 2MB. Let us know if your file is larger than that.If the issue persists, please send the following:A screenshot of the issueA brief description of how you're using the data in LucidchartInsights into what you are linking data to (Google Sheets, Excel, or a CSV)For more information on data linking, check out these resources:Link data to a Lucidchart documentHow to Show to Data on Shapes with Data Linking

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