+1Hi everyone, I am having trouble with my Lucid. It was linked on my assignment page but unfortunately, when I clicked the link there an error on the screen will appear.
This picture appears on my screen. I needed a help because my assignment is will be due next week and I haven’t started doing it.
Hello,
Thank you for posting in the Lucid community!
Could you try going into your Lucid account and permanently deleting the generated copy. Once it has been deleted, please try viewing it again.
If this doesn’t work, could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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