Peer support

So for the past 4 weeks, Lucid has been freezing for 15 seconds every 60 seconds on my Mac. Everytime Lucid backs up, the system freezes. These are all of the things that I’ve tried that have proven unsuccessful:Cleared cache (twice Disabled extensions Updated browser (Chrome) Updated OS Restarted computer Restarted router/internet connection Checked storage spaceThings I am not allowed to do because I’m using a company computerUser browser other than Chrome Use incognito windowI am not experiencing any freezing, crashing, lagging or general problems with other apps or programs. Video is running perfectly. I absolutely cannot figure out what the problem is. Any advice from the community. This is an absolute nightmare. 

Hi, new user and ran into a surprise problem I can’t fix.I was able to import my excel file and create an org chart. That went great!The issues is when I leave and come back the data is gone. I am not trying to link files. This is a static org chart I want to control when it is updated. I just want to save the chart I have made in Lucid so I don’t have to recreate it every time I want to see it. I am not trying to do anything complicated like dynamic linking to update automatically. I just want the chart to use the data I loaded.

I’m a conversation designer and I work with large enterprise clients. I often create a document for a client’s bot, then pages/tabs for the different versions of the bot (US, UK, Japan, etc). Each flow is enormous, and many conversation flows (“flows”) have nodes with more detail laid out in the doc so we can present the highlevel bot, then dive into how the backend engineering will work. Without anchor text, presenting is difficult and slow, and requires a lot of zooming out and searching around the enormous page. Allowing in-page anchor text would be an enormous value-add to our company, and then we’d be able to show off our designs seamlessly and quickly. Please add this functionality.  

I created an ERD and wanted to create a title by adding larger, bold text box.After clicking out of the text box, my document froze, preventing further editing.Each time I try re-entering the document or copying the document, I am unable to navigate to my previous ERD (the document remains frozen after attempting to scroll through

I have attempted to follow:https://help.lucid.co/hc/en-us/articles/19135533659924-Troubleshooting-Storage I cannot seem to locate what is identified here ^^^   and the other persective from lucidchartsFor anyone who can take the time to respond, please walk my through where I need to go.I am using Chrome as a web browser. If there is anything else please let me know. Thank you 

I’m getting the below error when trying to add a Lucidchart diagram to a Confluence page. It asks to login to link, then I do and I just get this: 

Hi   I've done a series of flowcharts that I need to share with a wider audience but when I Export > PDF the links only work if the user is a MAC user but if they are a PC user they don't work at all. How can I download as a PDF document so the links work regardless of MAC or PC?  

Contextmy work email extension was changed from .co.uk to .com  when I signed in I all access to previous folder was goneseen the new teams hub functionality and thought i’ll create a team and invite my team as they will go through this email change soon too and will be faster to onboard new team mates by adding them to the one team that has access to all the shared content rather than giving individuals a list of things to get access to they just need this new team got the team all set up and created new folders and docs in that specific team space then my lucid admin “merged” the old and new lucid accountsthe new .com account’s user specific docs were transferred into my old account + got the old access mentioned at the beginning back Question/ Issuethe team I created i’m no longer a member ofi requested accessbut when creating the team i didn’t realise there is a management role that differs from inviting users to the team to share and edit because of this the team does not have a m

NOTE: As of January 6, 2021, Lucidchart no longer offers support for Lucidchart OnPrem for Confluence. The Lucidchart Confluence Converter is no longer supported for use migrating from Lucidchart OnPrem to the Lucidchart app for Confluence Cloud. While the converter remains available for use, we can’t guarantee its performance or provide technical assistance for it. Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app.Incorrect ConsumerThis issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following:Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

The product matrix for the Team version of LucidChart indicates there’s a “One Time Import” of database information for the purposes of creating an ERD. This is differentiated from the Enterprise version where a refreshable link is available.When I click on the “Import Data” button in the Database menu on the toolbar, I get a dialog saying that I’m trying to use an Enterprise feature and I need to request an upgrade. How, then, do I do a “One Time Import”? I tried the tool that provides SQL to run, then uploaded the resulting CSV, but that didn’t appear to do anything but model four top-level structures, which is insufficient for our needs. Either I’m missing something in that feature, or the feature doesn’t work as advertised.Help?

We’re using the free trial to assess the tool for the business. After spending several hours creating a Organogram we’re unable to export the detail. How do we overcome this issue? Any ideas?  Thanks

Hello!Me and my colleagues are trying to export document into one of the graphical formats (JPEG/PNG), but the action is failedWe tried different documents with the same results. Browser console shows 500 errors 

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

My license was recovered on 13th Oct, and about 3 days later, I get the license again.But when I login in the lucidchart, I find that I can’t see all my previous document in past 5 years.is there any way I can recover it?

Is there a way to change the color of an icon in Lucidchart? In this case I would like to use an icon (instead of a ship) that represents an IT stack but the only color available seems to be black. I would like to change the color to gray to fit with the theme of my chart and not draw undue visual attention to the icon.

Hello, when using auto layout with locked nodes, it completly messes up connections. Tried with only locked nodes and also with locked lines.  What is best way, where i can lock containers to position and than do auto layout which would arrange them better. 

I have found quite a number of different visio stencils online to import in an attempt to build out proper rack documentation.   Unfortunately, they don’t play nicely at all with the “Server Rack” Shape/object so if I mix and match between lucid chart stencils and visio ones, things do not line up at all….  Is there a way to add some type of value/variable to the imported stencils to allow it to inform LucidChart that’s it’s 1U in size, so that it fits correctly? 

I created a table in a Lucidchart document and linked a datasheet to it.  The data displayed as desired. However, when I update the data in the datasheet or create a new datasheet, the graphic is not updating.  What am I missing?

If I expand my list of folders in the left side panel, so that the list goes beyond the bottom of my window, I can’t scroll down. Verified with multiple people at my org.Is this a known problem?

A User wants to move his all Documents to another account. As an Admin I am unable to find the Documents and can’t see Discovery under Compliance

Lucidspark Sticky Notes are square, resembling a 3x3 physical sticky.  Many users prefer a rectangular format for stickies, mimicking a 5x3 physical size.  Users should be able to control the default size of a sticky note in Lucidspark, or at least be able to select a rectangular sticky. 

I have an account and am able to do all the shapes and stuff. The problem came when a mistake was made on the chart, and a good 50% was deleted. I tried to look at the revision history, and it said I was unable to. Is that true for an educational account? 

Hello, I have the add-on for lucid on my google doc side bar installed.  I granted access and have been able to link charts but the issue arises when I try to use the Update Images button.  It will take quite a while to update and sometimes it updates while other times it does not update but always gives Add-on errorSomething went wrong when executing the add-on. For help, contact the add-on developer. Also I noticed when it does update it only updates the slide I am currently on and not the other slides with lucidchart links.

Hello there,First of all, I would just like to share that Lucidspark has been a dream come true for me -- it has brought my teaching to the next level, both live and virtual! I wanted to ask for some support with an interesting issue…As I mentioned in the topic, I currently access my boards via my Acer Spin 5, which is a touchscreen-enabled laptop with a built-in stylus that interacts with the screen. I have been using this laptop with Lucidspark for the past 2-3 years without any issues. Recently, however, my pen suddenly changed unexpectedly in functionality in a not-so-pleasant way.In the past, I was able to draw directly with my stylus after engaging the Pen function without pressing any buttons. I could easily switch between the other tools via keyboard hotkeys and use the pen without issue. Now, I seem to have an issue that requires me to keep the button on my stylus pressed at all times in order to engage. Interestingly, the board functions as it had before (ie: with the pen fun