Peer support

When displaying a smart table within a lucid chart, my team filtered on a “Required” field that has two values: Yes and No. When the filter says Contains “Yes”, nothing was filtered out. Two separate users attempted this filter with no success. 

Hey there, I sent out a LucidSpark to a large group of stakeholders, and had Show authors and Show author names toggled on for collaboration and am still getting sticky notes with no names associated.How do I figure out who wrote these stickies without manually writing all of my stakeholders and asking someone to claim them? How do I ensure no stickies get made without name association when I’ve already turned on all these settings and the LucidSpark is only available for people within our org?

2 Users recently lost licenses unexpectedly.  Trying to find logs to see what happened.

Even when marker is toggled on, it does not appear on the timeline. This looks like a bug or am I doing something wrong? 

My team accesses a whiteboard from their phones many times in a day. For the past 2-3 days a published PDF (that has been operational for many months) is no longer readable via safari on iPhone.  Publishing a new link works for a few hours and then encounters the same issue. The browser tries to download the pdf but the progress bar spins infinitely. 

I have been attempting to add Lucid to a Canvas assignment like so: I selected a template for students to use that I created in lucidChart. I then get this error: Any suggestions are appreciated!Christina

Hello, I’m an author currently writing a book and plan to include diagrams created using Lucid. I’d like to confirm whether I’m permitted to use Lucid-created diagrams in a commercial book (both print and digital).Additionally, does Lucid offer an affiliate or referral program for individuals? I would like to include a link in the book so that readers who purchase Lucid through that link could be attributed to me.Could you please clarify: Licensing requirements for using Lucid diagrams in a published book. Whether an affiliate or referral program exists, and how to apply if so. Thank you!

My lucidchart currently logs in using my gmail credentials.  Is there a way to switch it to an email - password combination?  I am no long in charge of our charts and I’m not handing over my gmail information to the new guy. Thank you, Chad Helton

Hi, main manu/bar (at the top, over de grid, horizontal) has just gone out!I have tryed to get it back, unsuccessufully.I cannot use undo option! Please urgent help!Thanks

Is it possible to filter directly in Lucidchart? We are able to create separate org charts on tabs when importing and selecting “Create separate org charts for each: ___” but it would be helpful to be able to filter in the entire organization org chart for specific fields, rather than looking across each tab. There is the Expand/Collapse setting to view levels, but that is not always the only filtering functionality needed when viewing the org chart. Appreciate any guidance on how to filter in Lucidchart. Thank you!

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.

Is it possible to create a roadmap from the template that uses a different time interval than the options offered? I am trying to create a road map of yearly intervals - 2025, 2026, 20267.  Thanks for any insight.

newbie question - Ctrl+Z doesnt undo.I stretched a swimlane, it enlarged every swim lane. CtrlZ not working.History has saved only a snapshot from 15 minutes earlier. Is this normal? Any advice? 

Hello Team, Can anyone suggest on how to add ourself who are admins to the Lucid portal, as additional owners to the overall diagrams.

Hi, I am listed as the owner of this Lucidchart document (see screenshot) yet when I try to change the location of the document from “shared with me” to a different folder, I receive an error message I don’t have permission to do so. What setting do I need to change in order to move this document?  

Hello I'm creating flowcharts in Lucidchart and there are two different sets of text formatting that I can't fix; one set appears hazy (upper box in image) and the other appears normal (normal box in image). I've tried playing with the text formatting options but can't get the hazy box to look normal - anyone have any insight into how to fix this?     Alternatively is there a way to just delete all special formatting for a text box so I can start at square one?     Thanks. 

Using the timeline component how can I use the Jira target start and target end dates to generate the Gantt Chart view in Lucid Spark. I cant see any option to set the date fields used by the timeline component. I am unsure how to proceed with getting this Gantt chart to respect our Jira target Start and End dates

Per the help topic and the AI, I should be able to change the opacity of the fill color by selecting from a slider panel that “appears”.  However, I am seeing no such panel.  I found no bug reports about this.  I guess it’s me?  

Click on a blank area of your Lucidchart diagram to de-select everything. Click the "Edit Line Type" icon and choose the type you want.This is similar to Adobe software (e.g. InDesign) where settings made with nothing selected turn into defaults.

As shown in the image if i select any one of the shape the ones which are connected to the selected ones should be highlighted. How can we achieve the same? What are the steps i need to follow to implement the same in my charts.

At Lucid Software, we’re committed to making the Lucid Visual Collaboration Suite accessible to all users, empowering everyone to see and build the future. Accessibility remains a priority in our products, and today, we’re excited to announce several new resources and capabilities in Lucid to support an inclusive experience for all individuals.  Find all accessibility information at lucid.co/accessibility. View Lucid’s official accessibility statement and access standard and compliance information. Download the newly available Voluntary Product Accessibility Template (VPAT) for Lucidspark at lucid.co/accessibility.  Note: For accessibility information about Lucid’s other products, please refer to lucid.co/accessibility.  Use screen readers when working in Lucid. For more information on setup and use, please refer to the Use a screen reader in Lucid article from our Help Center.  Make every document accessible for your teammates with features like Themes, Presentations, and Facilitator

Hey there, Is it possible to pin the desired documents and Templates at the top of the home page so that we don’t have to constantly scan through all of the files to find them?

Hi,I have linked my Google Drive account with Lucid account. New diagrams created in LucidChart shows in my Google Drive account under “Lucidchart” folder. But, every file in Google Drive shows “blank diagram” as file name. Should the name still be part of meta data that syncs? So far, I tried:Unlinking the account and relinking Remove and put back the check mark to allow sync Tried the Sync Now buttonCan you confirm if the behavior is expected?Thanks!   

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.