Peer support

Hello, we are in the process of closing our Lucid Chart account and I wanted to make sure I had a backup of all the files we have.  I have deleted all users and transferred their files to my account. I have now made a backup / download of all our files by following this help file. Can anyone confirm that this will back up ALL the files in all the nested folders within my account? As there is no way to really check what is there in the downloaded .laf file.

I want to use a rectangle behind a few AWS Cloud rectangles.  Most of the time this works, but for this one instance, I can’t get the generic rectangle behind the AWS Cloud shapes, even though the Arrange menu shows it’s already in back.  Is there some sort or reset beyond re-loading the browser page that might nudge this?  I have a screenshot if I can figure out how to attach it.

When importing data from Excel to update org chart data, the conditional formatting settings applied to all shapes adjust to not be applied to any shape. To reapply these to all, they have to be individually applied to all, even when selecting the box to select multiple.Is it possible to keep the conditional formatting settings applied to all when reuploading a new Excel file of data to refresh the org chart? And is it possible to select multiple rules to apply multiple at the same time?

I saw this topic from 6 years ago and I can’t find an answer to it.  I am trying to condense an org chart where I have one manager that has multiple direct reports and makes the chart appear way too long.I would like to be able to break the employees in to two branches under the same manager.  

By default the date format for date fields (i.e. in a timeline chart) are formatted in USA format (MM/DD/YYYY) how do you change this to the non USA (DD/MM/YYYY) format? And is this possible to be set permanently for your account?

It seems that a drop-down arrow to hide/show the contents of an Entity (key/field/type) was recently added to the Entity’s header, which increases the minimum width of the shape. This is an issue for my use case as I need the Entity to be smaller than this now allows.I haven’t been able to find a way to disable this drop-down arrow from poking around the menus, but I’m hoping there’s an easy toggle or something like that to turn it off. Picture for reference:And as an example of how it’s caused an issue - here’s a before and after of an existing document, with the ‘after’ being if I attempt to move the layer with the entities, which causes them all to re-adjust their size because of the arrow:

Synchronization with MSFT is not working. Is there any ongoing outage ?

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Crea

We are trying to link Lucid with ServiceNow.Can you please provide any recommendation on how to integrate our ServiceNow test environment with Lucid?Thank you!

I am looking to start an org chart for my company that involves 3-5 bullets for each job title that is basically a concise job description. I was able to upload the job titles and the name of the person that holds the title, but am I able to somehow add the 3-5 bullets as well? And can do I do that through an upload of a document that already has everything organized or do I need to type them individually?  Also, we are on the free version right now but are willing to upgrade if needed to complete this. Thank you for your help! Last question, can multiple people access the same chart and edit if they have different accounts or do we all need to use the same login to access the same chart?

I’d like to add folders to my Team such that all Documents for the team are not just in a large list.  This will aid us in locating items more quickly.  I do not see a way to do that today.

I need to export the Shape ID into my shape data export.   I do not se how to do this.   Without the Shape ID it kind of useless to try to work with the shape data.   Im sure there is a way to include this (because it would by crazy not to have that option)  in the export but I can’t seem to find how to do it.

I would like to upload data from an excel file on a timeline in LucidSpark as Lucid Cards. But even if I name the columns exactly the same as the fields on the cards the moment I have to match the column headers to the fields the list to select from stays blank.  Below a screenshot of the import data matching screen and one of the CSV file. I see a lot of posts here about import not working for csv files but none where the data matching screen is involved... Thanks for your help!  

Hi, I am a student and having trouble with Lucid. I don’t have access to Lucid every time I click the link to my assignment page. My assignment will be due on September 8, 2025 and I haven’t started it yet because of this problem.  

Is there a keyboard-mouse key combination to add more white space between objects? I have a large chart of blocks, mostly text boxes with arrows and lines. I want to insert items in the middle of my chart but don’t have room. The clunky way to do it is to of course select all items to one side and then move them altogether. But I’m surprised if there isn’t a way to easily use your cursor to “drag” more white space in between objects. A lot of other graphical software programs have functionality like this. 

Hello,I was wondering if anyone has found a way (not using the API) to download all documents in PDF format or if it might be the short term roadmap? This seems like a pretty critical need if Lucid wants people to use their product on a larger scale. Downloading 100+ diagrams 1 by 1 is pretty odd. Thanks,Gregg

I wonder - who is the “brilliant” mind that came up with the dumbest idea to assign zoom in/out by default to the mouse scroll wheel?SCROLL wheel - hence the name. Not ZOOM wheel!At the very least, could you please add the ability to modify default actions and assign zoom to, say, Ctrl + Scroll?

Hello,I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result. Is this a known issue? Does anyone know how to resolve this?

Logged in this morning to see all my Diagram Keys across ALL my Lucids were resized to 6 point?!?!? In trying to change this (to then copy and paste across the dozens of Lucids that are currently in-flight), the spacing is all wonky. PLEASE FIX!!!! 

Mind mapping - tab to add horizontal branch not working. Using Chrome. Can you help?

I have been trying to print a copy of our organizational chart from Lucidchart at a custom size of 3 inches by 2 inches. However, when I download the file, whether as a PDF or image only part of the chart appears in the printable area. It seems like the chart is getting cut off or not scaling properly to fit the dimensions I need. Please help me figure out how to export or resize the chart so the entire org chart fits within a 3x2 inch printable area.

If you're seeing the error message "Login failed” when trying to sign in with Microsoft SSO, it means your Microsoft account was unable to connect to your Lucid account. To fix this, you will need to set a password for your Lucid account by clicking here. Then go back to the login page and click on Log in with password.Once you're logged in, you can manually link your Microsoft account. To do this, go to your

I have a google sheet that I have linked in Lucid. It was working yesterday but as of today when I make changes to the google sheet it no longer updates my Lucid document. I have multiple sheets I have made and tested them in multiple new Lucid documents and they no longer update.

I'm unable to zoom in/out with my trackpad OR the scroll wheel on my mouse and instead have to manually move the slider bar each time I want to reorient my page. The mouse and trackpad both just allow me to scroll up/down on the page not in/out. Based on all of your Help Center and Community posts it seems that this shouldn't be the case and it definitely makes work within Lucidchart clunky and kind of a pain. What am I doing wrong? Please don't refer me to your "Documents Settings" help page as this doesn't answer the question. 

Sorry for asking such a basic question. Is there a way to set a "favorite settings" such that every workspace I open with starts with my preferred settings such as curved lines landscape mode with a specific X by Y size and preferred shape libraries? Thanks!