My Lucid user and account appear as new

Hi ​@pankaj.poswal, I’m sorry that you’re experiencing this but I’m happy to help! 

If your work is lost, there are a few things you can do:

• The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). 
• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post.
• If the documents were shared with you and now you no longer see them in your account, it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.

If none of these options work, could you share a Technical Support PIN for your account along with a name of one of the documents that is missing? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN. 

Thanks for your help and patience as I look into this further and work to resolve this!

I am using the same email address. I checked both, SSO and entering my email and password but it is still showing the same screen. i.e. as a complete new user