Hi,
im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?
It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.
Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software.
Thanks and greetings.
Best answer by Leianne C
Hi
I also highly recommend checking the following Help Center articles which have more details on optimizing Lucid performance:
Please let me know if you’re still experiencing performance issues after trying the above, or if you have any questions!
+15Hi
I also highly recommend checking the following Help Center articles which have more details on optimizing Lucid performance:
Please let me know if you’re still experiencing performance issues after trying the above, or if you have any questions!
I am experiencing similar issue. While making a network map its getting increasingingly laggy the more objects I add. I use the latest Chrome browser on a laptop with 32GB RAM, i7 1360P, Nvidia RTX A500. Fully updated/patched Windows 11. It just shouldn't lagg like it does.
+15Hi
If the issue persists, we’d love to take a closer look at your board. Can you please share the temporary Support PIN for this board? This will allow me to take a closer look at the issue you’re experiencing.
For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.
Let me know if you have any questions, thank you!
I’m experiencing the same issue I have 8 cores and 16 gb RAM . VIdeo Card with 8 GB Radeon.
It’s basically unusable. Already tried in incognito windows
+15Hi
For anyone else experiencing issues with WebGL, I recommend checking out this Troubleshooting: WebGL article for more information about this.
Hope this helps. Please let us know if you have any questions!
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