Lag while using Lucidchart

Question

Hi,

im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?

It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.

Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software.

Thanks and greetings.

Leianne C · Accepted Answer

Hi @NoTimeNoNerfs90, thank you for posting in the community! The behaviour you’ve described is not expected. As a first step, I would recommend trying the following:

Make sure you're using the most recent version of your browser.
Lucid is optimized for Google Chrome. For best performance, we recommend using Chrome.
Try opening Lucid in a private or incognito window.

I also highly recommend checking the following Help Center articles which have more details on optimizing Lucid performance:

Please let me know if you’re still experiencing performance issues after trying the above, or if you have any questions!

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