+1Since yesterday, we've had a problem that renders LucidChart unusable: when you create a text box (for example) and type text containing a space, it becomes impossible to exit the text box. Pressing Esc does nothing. Double-clicking elsewhere creates another text box, but you're still in selection mode, not editing mode.
The only solution is to refresh the page... making it impossible to work.
This problem has existed since yesterday on all the company computers that use it.
Best answer by alison cheney
Hi
Thank you for your response and update.
Please continue with your support ticket; our team is happy to assist you further there!
For anyone else running into this, here are some quick things to try:
Thank you for your help and patience!
+4Hi
Thanks for posting in the Lucid Community!
To help us narrow down the cause, could you please try/answer the following:
If the issue persists, could you please send an account-wide technical support PIN for your account? This will allow me to take a closer look at the issue you’re experiencing. Please navigate to the Security page from the admin panel to generate this PIN. For more information on generating this Support PIN, check out this Help Center article.
+4Hi
Thank you for your response and update.
Please continue with your support ticket; our team is happy to assist you further there!
For anyone else running into this, here are some quick things to try:
Thank you for your help and patience!
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