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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6807 Topics
Keabetswe M
Keabetswe M
posted in Product Questions
Lucid Org Structures

Good morning   I would like to find out how can one display more information in the "employee blocks" in the organizational structure?   Regards

30
Andrew D
Keesha C
Keesha C
posted in Product Questions
#Error on most of my charts

I went back in to modify old doucments and they were all #error in the data fields!!  I deleted some documents thinking I didn't need them only to realize that most of my charts are not displaying #error instead of the employee data that was entered.  Please help!!!

00
Keesha C
Rohit S102
Rohit S102
posted in Product Questions
Close Account finger tab is not visible in my account settings

Close Account finger tab is not visible in my account settings. Did anyone face similar problem before?

10
Megan W101
sutululu
sutululu
posted in Product Questions
How could I make a diagram this style?

How could I make a diagram this style?

10
sutululu
Kim M
Kim M
posted in Product Questions
Identify all charts a user has created/modified

Is there a way to obtain a listing of all charts a user has created/modified.  We have a user who "it seems" has overlaid some charts and we need to find out which ones. One option I see is have the user go to "recent documents" and screen print or write down the list and send me. Is there any other way? Thanks    

80
Andrew D
Shay S101
Shay S101
posted in Product Questions
How to add Database Properties to objects that were exported from lucidcharts to visio?

The issue is the following: I have created an ERD in lucidchart once i imported it to visio i receive it as a "drawing" and not as "database modeling" which is what i need to add notes to each object(table) and additional information like PK/FK and add or remove columns etc.   if this is something that is unsolved (i.e the file can only be interpreted as a "drawing" as it is in visio) i'd like to know.   Thanks.

30
Shay S101
Tianna B
Tianna B
posted in Product Questions
Cannot Use The Text Box

This is my very first time using the templates and i cannot use/type into the text box

40
Tianna B
LIFE365 Italy S.p.A.
LIFE365 Italy S.p.A.
posted in Product Questions
how to export different pdf from ine file

Hi there   i have created a single file with 10 diagrams ( 10 pages). I would like to export pdf with 10 different pages instead it is always one long big pdf. Useless if i need to print it. How can I do it? thank you

30
Paula C101
Tomáš J
Tomáš J
posted in Product Questions
How to make notes visible only for a relevant layer.

 HelloI would like to know if there is a way how to make the attached notes visible only for the relevant layer. BR Tomas

100
Tomáš J
Mikael W
Mikael W
posted in Product Questions
Hot spots does not work in PDF

When i publish my link as PDF i expect the hot-spots to create links in the pdf document. This has worked for me before but seem to have stopped workning are there any open tickets on this? Cold it be related to the new version?

130
Mikael W
David C104
David C104
asked in Product Questions
Save shape library for every new Lucidchart document

Hello  I use math equations quite a bit and wondering if there is a way of keeping the equation shapes in the toolbar instead of having to keep add them    Thanks

770
Andrew D
mandeep
mandeep
asked in Product Questions
Edit lines in Network flow

Having created a network diagram how can I cross two network cables on top of one another without showing they seem to be connected?   I am wanting to connect the Application server to Big IP that will cross another network connection........which is not connected.

152
mandeep
Steve R103
Steve R103
posted in Product Questions
Change Users

I input a number of contacts here when setting up the account but wasn't asked which of them would be added as the three users of the account.  How do I swap one of the users that was selected with one of the pending users?

30
Megan W101
Paula M
Paula M
asked in Product Questions
Turn off Auto-Resize for Lucidchart canvas

Is there any way to turn off "auto-resize" of the canvas? Essentially I want LucidChart to treat my canvas size as rigid instead of trying to accommodate what it thinks I want.  More info: I want one of my objects to bleed off the side of the page. However when I move the object with the intention of it "hanging off the edge" the canvas becomes bigger. This is not what I want. I'm not entirely sure how I want the object to flow off the side so ideally I don't want to have to crop the object exactly how it will be in the final iteration.  Thanks paula  

1082
Paula M
Davidicus (David) S
Davidicus (David) S
asked in Product Questions
How does snap to grid work in Lucidchart?

Hi! Under what conditions do groups of things respect snapping to grid? or not?Generally I can drop a few things select them all and they will snap to the grid as I move them. Sometimes I'll select a number of things and they won't snap. When there are a lot of elements it's definitely a pain to get them all snapped individually. --david

1810
Tate S
pilon
pilon
posted in Product Questions
Flowchart input and outpu

HelloIs there a way to list what is connected to a flowchart ? I can see it visually but my file is really complexe and some times i want to obtain those informations quickly. For exemple Objective is a flowchart with inputs : Data base X data YOutput to :  flow chart A and B

30
Tate S
Louis A
Louis A
posted in Product Questions
Importing ERD from SSMS - Using filters to select PK's

How can I filter out Primary & Foreign Keys only for each table when importing an ERD from SQL Server Management studio? When I import to Lucid chart I get all the rows for each table which of course is a nice to have feature but I need to display only the PK's & FK's for each table as the database is quite large and the other fields are not required. If someone knows if there's an option to filter shapes to show only PK's & FK's instead of manually delete each row 1 by one would really be appreciated. Regards Louis

180
Tate S
Jeffrey D
Jeffrey D
posted in Product Questions
Increasing fonts to an existing diagram while maintaining the orientation of connecting lines

I have an existing diagram which takes up 4 pages.  I need to switch the font size from 6 to 12.  Upon doing so while the box size will change the entire orientation of the diagram is lost - including connecting lines. Question - is there a way to make a global font change WHILE maintain the integrity of the diagram design.   Thank you

60
Abby S
Art101
Art101
posted in Product Questions
Moving shapes from page 1 to page 2

I am using a basic chart like a mind map of "to do tasks" when I complete a task or tasks I would like to move them to page 2 as completed. I have searched help and youtube and have found nothing that works.

110
Art101
H
Hugh K
posted in Product Questions
Where is the export option in the Toolbox?

Hi I'm new to LC and I don't see the where the Toolbox is.  Is it the gear next to "Shapes" on the left?  When I select that I get a lot of options but no export.  Can someone at LC please share a more detailed explanation for how to do this: "To export your entire page: In the Entity Relationship shape library found in the Toolbox click “Export.”" Once I can find the export option I think I'll be ok but I don't see it. ThanksHugh

230
Tate S
Kelly
Kelly
posted in Product Questions
Contact Role Feature

In the "Sale Account Map" template it has this feature called "Contact Role" which color codes certain individuals based on their role.  Is there a way to do this in the org chart? I am trying to create a donor prospect map and would like to color code certain individuals the way the Sales Template does..   Thanks!

120
Paula C101
mappingtodos
mappingtodos
posted in Product Questions
for those that uses lots of software

looking for this software:   1. you can type text anywhere on the screen2. you can dragdrop those text around3. but they do overlap with each other (on top of another)4. the text also auto-snaps to the nearest text if it's very very close to each other5. you can make lines from one text to another text6. the lines always has labels/text on top of the line7. so when you make the line you can always type text on top of the line8. the lines would change to a specific type of line based on what text is connecting to what text9. for example say **text box 1** is one type of object that you have set it to10. & **text box 2** is a diff type of object you've set it to11. then the line connect text 1 to text 2 would change to 'this is why' line12. all 'this is why' lines are the same colour13. non-scrollable/expandable (software prevents you from expanding the space in horizontal or vertical directions by simply not having that feature14. you can set a main text box or area as the desi

50
mappingtodos
Julian C
Julian C
posted in Product Questions
Is it possible to limit permissions?

I create a wiki page in confluence. I add a Lucidchart diagram to that confluence page I restrict access to the wiki page so that other people can only view it. Despite this anybody who can view the page can edit the Lucidchart diagram. if I make a network diagram I want to have the option of it being view only for others.  I don't want somebody else accidentally making changes. if there's any solution to this I would absolutely love to hear it. Thanks so much! — Julian

70
Paula C101
Meng S
Meng S
posted in Product Questions
Linking shapes

I want to create a shape (target) that links to another shape on a different page (source) in such a way that if the source shape updates (say the text inside the shape updates) - the target shape on the other page updates as well.  This is so I can update the contents of the shape once.  How can I do this?  Please keep in mind I'm not trying to link data from an external spreadsheet.  If this is not a feature can you let me know and help me submit it as a feature request?

50
Andrew D
SVMS
SVMS
posted in Product Questions
LINK 1 EMPLOYEE TO 2 EMPLOYERS

I NEED TO SET ONE EMPLOYEE TO 2 CEO'S  

20
SVMS
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