Peer Support

Hello   We are using the Lucid Chart on Premises for Confluence. Currently on all the diagrams the creator name and date appear on the top right corner (see screen shot). How can we hide that: we are using Confluence/LucidChart for our product documentation and do not intend for this type of information to be accessible by our customers?  

The action options for hotspots are: link to page external link or email.  GREAT!  But "Link to page" seems to allow only jumping to a different layer in the same diagram where the hotspot sits.  What about linking a hotspot in one diagram to a different diagram -- maybe even a specific page (layer) in a a different diagram? Surely this is a pretty common action to want to perform!  

HI I see you can create floor plans but I don't see a way to create the elevations.  Like the front view of a wall??  Any ideas?

hola cree un diagrama en mi nueva cuenta y ahora no aparece me urge poder acceder me podría ayudar con ese problema. Saludos

I'm working in an org chart with a template.  I have imported my employees.  I have one manager who supports two teams; I'm struggling in my import to separate the team members since none of them have direct reports . Example: Manager A has QA team and Support Team.  How do I put these employees in their reporting lines instead of one long reporting stream (five support members and 2 QA members).  Thank you.

I can't seem to find a way to hide the hotspots which make the design look ugly. Is there a setting to always hide or show the hotspots so I can see my elements properly?

When in presenting mode how do I move to next page using hot-key?

Hi! I need to find a way to export my files to .vdx. This a requirement por an exam that I'm supposed to hand in today :o Any help is appreciatedl! Best Paula

I have 5 licenses. One of the people of my team leaves and another one arrives. I need to change the name of the license user

I added a tree pane to my mobile app mockup and it shows different font. There is nothing different about the underlying text. How do I make the tree pane consistent in font style?  

I am trying to delete the images from org charts when I import a spreadsheet. I don't want images but it has the default greyed out image. Any idea how to get rid of this? Thanks

HI there I have a huge sitemap that I'm making but i used the orgchart template to create it beecause... well it's huge and the orgchart template can import data from an external source which I did. I'm having issues formatting the chart though I'd like to be able to make it so that some children are vertical instead of horizontal and I can do that if I manually recreate the children but I'm hoping there is an easier way. Perhaps converting the org chart to a sitemap?

I have a detailed process flow file from (Bizagi) saved as a .(dot)bpm. that was converted from a Visio diagram. I no longer have the Visio file but still have there BPM files. How can I import them into Lucidchart?  I looked here about creating a bpmn file but It just take me back to my folder.Unlike many BPMN software options Lucidchart is truly easy to use. Create a free account then start dragging shapes on the canvas and resizing them—it’s that easy??

Where do I find the buckets?

Please help. My team member shared their Lucidchart flowchart and I accidentally used it as a template for my new flowchart. Now when they pull up their link they see my flowchart not their original. How can we recover their flowchart? They need to use it today for a large meeting and will be lost without it. Thank you Renata 

I need to Crop my current diagram I made so I can print out pictures of it.Also how do I highlight sections of it? Thank you

Hello guys  I just created a chart with linked data from Google Spreadsheet then I shared/published url of the chart. There is some way to update the data on the shared chart automatically when  Google Spreadsheet is updated?   Best Rey

Hi How to edit multiple line length? Let's say i had 20 horizontal lines with equal length distributed and aligned evenly. Now i want to edit the length of the lines so that it was longer. I selected all of the line but there is no way for me to drag and resize it. I tried the same with shapes and it works but not for line. Do i need to select 1 by 1 for each line to edit its length?  

We have a high security company that would like to use Lucid Chart On-prem with their Confluence instance. Can anyone verify if the On-prem edition makes contact with lucidchart.cmo for any reason? Thanks

Is there a way to change the line path in the iPad app.  When I add a new line seems like it has a set number of angles and connectors.  Only thing I have found if I want more is to add another line and connect it to the existing line.     ThanksBrad

Pretty straightforward question. I've got pages in one document that I want to move into another document. Is that possible? Or do I have to copy all the elements from the pages and past them into new blank pages in the other document? Thanks for the help! 

I want to create a roadmap for 3 years. I found this article. The image in that article (see below) shows only 1 year. Is it possible to extend it to 3 years? If yes how?

I am working on an Org Chart in Lucidchart.  I can't see how to manually add a line to show some additional relationships.  In the Upper Left there is no line insert icon only drop down menus for Layout and Shapes. I also can't change the connecting lines to have end point arrows on them.Also I want to shorten the length of some of the individual connecting lines and can't see how to do that either.  I can highlight a connecting line but the only thing I get is Reset LineFinally how do I change the default settings in terms of the font type and font size?Thanks 

There is no way to see the dimensions of a floor plan object while you are sizing it.  When you click on a resizing drag bar the measurements disappear until after you have finished the drag movement.  It would be exceedingly helpful to see the measurements change as you resize the object rather than after the fact causing you to have to resize multiple times to get it where you want it.