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Copy of Document Shows Keeps old stuff underneath the new

  • June 23, 2020
  • 3 replies
  • 12 views

Ryan B101

I want to make changes to a document without affecting the original. But when I make a copy and begin changing things the old original document still shows up underneath the changed portion (but slightly grayed out). The problem is that this even shows in presentation mode and makes my new work unreadable. I appreciate any help. Thanks! 

Comments

Clara H
  • Lucidite
  • June 23, 2020

Hi Ryan 

Thanks for posting on the community. I have moved this question to a ticket so we can directly troubleshoot your issue. 

For anyone else experiencing this issue please fill out this support form.


Ryan B101
  • Author
  • June 26, 2020

Hi Clara 

 

Any word on this one? I would be happy to jump on a call or share screenshots with anyone who can help. Thanks!


Clara H
  • Lucidite
  • June 26, 2020

Hi Ryan 

Thanks for commenting! Would you mind providing me with a screenshot and detailed description of the issue?

Thanks in advance for your help and patience!