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soad
June 25, 2020

Premium Shapes!

  • June 25, 2020
  • 1 reply
  • 20 views

Hi

 

I am a premium user for more than 6 month and I had a nice experience with you. Today I can't add almost any shape to my diagram. the application says that I have to upgrade to use the premium shapes. My package is "Basic" package and it should include unlimited shapes.

I have used the shapes before and now I can't finish my task with a tight deadline.

Please help fast. Thanks!

 

    Comments

    Clara H
    Lucidite
    June 25, 2020

    Hi

    Thanks for posting on the community! Could you please post the following information:

    • A screenshot of the error message you are receiving
    • A description of the steps you are following leading to the message
    • A description of the shapes you are trying to use

    With this information I will be able to troubleshoot your issue. Thank you for your help and patience!