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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5820 Topics
craig.beckerle
craig.beckerle
posted in Product Questions
Trello Info Exported To Lucidchart

Is it possible to export trello cards to lucidchart in order to create visual task lists/check lists?

1
Maison W
6 years ago
Sebastian T
Sebastian T
posted in Product Questions
Editing shapes ( UML Package top-title does not scale with text size )

Hello I have an UML diagram  https://www.lucidchart.com/invitations/accept/0e47042e-e489-4871-a1ef-5007b65e35b2 As you can see space for package name does not scale with the text. I tried to find shape similar to the package name part and create this shape out of the two unfortunately it didn't anything satisfactory. There also is no option to edit existing shapes using a pen tool or something like that which also would be nice. I've been a member for quite some time and I've always wanted those missing features.For not please let me know about the possible alternatives / workarounds. ~Thank youSebastian

1
Maison W
6 years ago
Julan S
Julan S
asked in Product Questions
How do you change the background?

How do you add a background image?

12
Abi S
6 years ago
dipankar2222
dipankar2222
posted in Product Questions
Prefix and Suffix

How can I do prefix and suffix in text?  

1
A
6 years ago
Rhona
Rhona
posted in Product Questions
Condensing org size

Our org has large teams (up to 16 direct reports) and we are having trouble working out a way to split the org up so that we don't have 16 boxes one under the other or beside each other.  We would like to be able to break the team in half and for e.g. have 2 x groups of 8 people (all in the one team) reporting to the same Manager so that our org doesn't end up pages and pages long.  Please help!

1
Maison W
6 years ago
Mayank N
Mayank N
posted in Product Questions
Need to fill in the fields from the Excel sheet to the ER Diagram

Hello I need to fill in the ER- Diagram fields from a list of fields in a excel sheet. is there a way to copy/paste or import a set of fields together rather than doing it field by field?  Thanks Mayank

1
Maison W
6 years ago
KM S
KM S
posted in Product Questions
Upload fonts in Confluence

Hi - is there an option to upload fonts in Lucidchart on Confluence? Thanks

3
Karsten B
6 years ago
mikeshick
mikeshick
asked in Product Questions
Save Lucidchart files to desktop

Is there a way to save files to desktop then reimport them later?

1
A
6 years ago
Hadi Z
Hadi Z
posted in Product Questions
How make lines move when a block is moved?

Hi When I connect the first block to the parent block I get the desired result which is the line moving when the block is moved. But soon after connecting the other blocks the lines are stopped moving. Check the image below please:

1
Maison W
6 years ago
Matthew V102
Matthew V102
posted in Product Questions
Importing stencils on iOS

I’ve just purchased the pro version of Lucidchart for iOS as I work primarily from my iPad Pro. I have a suite of stencils from Visio that I use for work. I cannot seem to find a setting to import my stencils anywhere on iOS. Can someone help?

1
A
6 years ago
Ernest M
Ernest M
posted in Product Questions
Downloads in any format don't retain color fill in hotspots

On a diagram I've used hotspots to make borderless areas of color as backgrounds and such for other elements.  When I download as anything (png jpeg pdf etc.) the colors disappear; I'm using the same color/opacity as fill within standard elements and those work fine.   How can I fix this or is there some other way to put a borderless colored region on a diagram? Diagram: Download:Thanks...

1
Maison W
6 years ago
Julian R
Julian R
posted in Product Questions
Create a new Team

I am having trouble creating a new team with my company's account. I am an admin user however when I try to make a new team it only allows me to create a subgroup of the existing Team. Is this a limitation on our account? I look forward to your response. 

1
Abby S
6 years ago
peter.schlegel
peter.schlegel
asked in Product Questions
Text showing up with black line through it in Lucidchart

When creating bullet points all my text is showing up with a black line through it. Also how do I add multiple bullet points to a process??

1
Maison W
6 years ago
James T
James T
posted in Product Questions
PEST Analysis Template

Has anyone created a PEST Analysis template? 

1
A
6 years ago
Steve M102
Steve M102
posted in Product Questions
Diagonal Walls

I'm trying to create diagonal walls in "Floor Plan". How do you do this?

3
A
6 years ago
Michele M101
Michele M101
posted in Product Questions
connect shapes in different pages

Hello therecan I connect shapes belonging to different pages (e.g the master and a secondary?). I try to explain better: the attached image is the master page. Now I'm starting a new chart in a secondary page to develop a topic (a shape) of the master one. I'd like to link it between the two charts. I would link also more topics (shapes) in the same way. thank youMichele

2
Michele M101
6 years ago
Paul102
Paul102
asked in Product Questions
Printing to 24" x 36" Results in 8.5" x 11" Drawing on an 11" x 24" Sheet

Hi All I'm trying to print to paper size 24" x 36" but the result comes out as an 8.5" x 11" drawing on an 11" x 24" sheet (a "slice" of the 24" x 36" sheet).  What I want is a poster size image on a poster size paper. My printer is known good and I frequently print to it from the same computer using a CAD program.  My computer is a recent laptop running Win10 Pro with the latest updates and the printer is a Canon iPF770. Any ideas why my drawing isn't actually 24" x 36"? Thanks!

1
A
6 years ago
Thomas E
Thomas E
posted in Product Questions
Multilanguage support / JS modifying Google sheet data

Hi Is there any support for multi language labels for flowcharts? If not is it possible to use JS to change the reference to a google sheet column (like I have all text labels in column A for german and in column B for english and so on...) Now adding two flags that would change the lookup reference to either column A or B.... br Thomas

2
Thomas E
6 years ago
Kendall R
Kendall R
posted in Product Questions
Importing an image into a doc (aios/andriod version of lucidchart)

Is this not possible with the app versions? I can't seem to be able to take a picture with my phone's camera and get it into Lucid. Is the toolbar also not available? Thx

5
Chloe H
6 years ago
Elisa R
Elisa R
posted in Product Questions
sfondo

mi serve mettere come sfondo una foto e schiarirla   

1
A
6 years ago
dlee
dlee
posted in Product Questions
Editing a template

 I have a simple template but I would like cut out two empty rows. How do I do this?

1
Maison W
6 years ago
博之 佐
博之 佐
asked in Product Questions
How can I attach a file on Lucidchart diagrams or objects?

I'd like to attach a file on a Lucidchart diagram or a particular object in a diagram. How can I do that?

1
Abby S
6 years ago
Sascha
Sascha
posted in Product Questions
Editing lines of a shape

Good evening everyone! I would like to know if it´s possible to edit a single outer line of a shape like it´s possible in Word Excel PPT etc (Example 1). What I would like to create is something like shown in the second picture but in a horizontal way. I created the vertical one by using only one block and adding an arrow without a "head". Unfortunately that´s not possible in a horizontal way (Example 3). I´m looking forward to hearing from you! Kind regards Sascha   Example 1: Example 2:   Example 3:

1
Abby S
6 years ago
David M105
David M105
asked in Product Questions
Is it possible to rotate line labels in Lucidchart?

Hi I use lucid charts to create network diagrams and am wondering if it is possible to rotate the text of a line label so it can follow the line rather than purely be horizontal?   thanks dave

1
Megan W101
6 years ago
Hayley S
Hayley S
posted in Product Questions
Hyperlink pop-up

Hello there - is it possible to add a pop up that shows what the external link address is without having to open the link? 

2
Hayley S
6 years ago
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