Peer support

I can download a pdf and then print but when I click on the printer icon from within the Lucid app nothing happens.  I don't see any settings to set.  What am I doing wrong?

How can I go back and update the layout of data within my smart containers after the initial data upload? The layout tab is no longer visible once I set up conditional formatting for color coding of the data within the container. The "manage data" section is also no longer available.

I am Callanta Kyle Niño A. from saint louis university requesting for a education premium account to create concept maps pathophysiology of diseases.

I am unable to edit the contents in my documents in the edit mode. Can only add new items. Please help.

Hi Lucid community. I am currently trialling the free version for my organisation. I have a requirement to produce some basic Org and Team charts with Lucid that will be published into our Teams page simply as a tab. Currently using the free version - it appears it displays the content in an "editor" view and my desire is to have the output of the file simply generated in a read-only format so they Teams members can zoom in/out and view content but arent able to see any of the editing tools on the left. This doesnt seem openly simple to achieve (perhaps a paid feature maybe). Can someone advise if Lucid supports this capability for my team audience.  

Hi Im signed up to the free trail to see if your product works for us im trying to creat an org chart but it will not import i just get this    Can you help

The Actions work when presenting the same chart using Firefox 93.0 (64-bit) but not in Chrome Version 94.0.4606.71 (Official Build) (x86_64) on Mac OS

So I have two questions:  1) Why did LucidChart change the shapes on an already built org chart?  The display changed the way the information is displayed.   2) Where did my LinkedIn button go on my SFDC contacts?      

How can I recover deleted Lucid chart custom shape library?

Is there anyway to alphabetize the bullets? I can see numbering and a range of different types of bullets but not alphabetise?

I cannot download the document that I have created into a pdf. The File option in the top bar is not there. This seems to be an intermittent problem as it was there last week and I could download it but this morning again it's not there. Any ideas on how I can resolve this please? Incredibly frustrating.

I am creating a dashboard and using progress donuts to track the completion of each step in the progress. I want to add a progress bar that shows the overall completion of all tasks. However I do not have an outside dataset to link to the progress donuts. I simply wish to change the values of the progress donuts manually and have the progress bar reflect the changes that are made to the donuts.  Is there a way that I can do this or is an outside dataset required?

I uploaded a shape which worked well. Is there a way to set a text box underneath the shape as default so I don't have to continue double clicking to add the text box?

Hi I appreciate it has already been mentioned in previous posts that text on a line can only be added horizontally. I have filled out the request form asking that the text rotates with the line - as I'm sure many others have. A solution that has been proposed is to generate a new Text Box then rotate that box and overlay it on top of the line. When overlaying text above or below the line (with correct rotation) the text sits correctly. However trying to sit the text over the top of the line the line breaks. If the line has an arrowhead(s) the arrowhead(s) are replicated. How do I stop the line breaking? See image below. Thanks.

When I open a diagram file in the Google drive then appear this message in the Lucid web site.And Lucid site could not open the diagram file. And the Learn more link was broken at this message.

I have a very large Lucidchart and today I am unable to load the chart in Chrome Version 94.0.4606.71. I am not sure if this is because my Lucidchart is so large but I am able to edit it in Firefox.  When I open the Lucidchart in Chrome the page partially loads and I can see elements of the chart however I can't zoom in edit or see any details. The Chart is completely frozen and the browser looks to be loading. After a while I get a browser message saying the page is unresponsive. I have waited 5 plus minutes and it won't fully load in Chrome.  Is there a limit to how big a lucidchart can be? How do I fix this issue?  Thanks 

Files were transferred to the wrong user following the removal of an account .Can these files be transferred to the correct user?

Why do you not allow Horizontal and Vertical Spacing adjustments to be made to only a certain set of employees? The spacing adjustment is great for all but is removed from my menu when I try to adjust only a few... I want specific groups closer together than others but it seems you make everything uniform rather than customizable...

When I export to .png I get a file in a format: .com.google.Chrome.RPV7EE that doesn't open. All worked yesterday. The only thing I did different was clear my Chrome browser history and caches since then. Any ideas?

Hi When I add a jpeg to a diagram the jpeg quality is downgraded and is not sharp as the original. How can this be fixed?

Starting from the "space" shape (empty rectangle) taken from the group of shapes for the construction of wireframes I created parallel lines that delimit the space of the text fields of a wireframe. I have succeeded in the purpose but I encounter enormous problems in managing the lines created. Some examples: It is very difficult to place the ends (anchor points) where I want them It is very difficult to replicate the figures (compositions) created because: (a) if I use "copy and paste" I often get a result not equal to the origin (b) the anchor point of the lines (lines) moves ( c) if I create a copy by dragging (Alt + drag & drop) the lines disappear or they are out of place. Is there a way to make work more efficient?   Arturo

Hi LC My student is unable to add pictures to her chart using the EDU version. When I checked her account settings it says she is only using 1% of the 2GB storage. She already deleted a couple of charts to free up space which obviously there is still plenty. What can we do next? Thanks

Hi When the lucid chart renders on a confluence page I see the lucid banner overlapping to top part of my chart and hides the hotspot buttons I have. I tried moving the buttons but it did not help and increasing margin is not helping. What else can be done here? I have provided the picture below.

Hi there I recently resigned from a company and have few questions: Is there any way I can leave the team I am in at the moment? Can I remove the shared documents from this team (company)? Should I create a new account if I want to carry on designing charts? (I don't want to create documents I may lose in the future if the current team I am linked to remove me and it ends up deleting my account) Thanks in advance!

How do I rotate the door opening to have the door show opening the correct way. The small grey rotate arrows do not appear and all the example shapes for doors open the same direction when placed on the plan which is opposite to many doors I have.