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Tab and Enter Shortcuts Disabled?

  • November 30, 2021
  • 1 reply
  • 12 views

Genevieve V

Hello! 

I am working on my org chart and it seems the Tab/Enter shortcuts to create new boxes (either direct report or lateral team member) are disabled? Does anyone know how to re-enable it if possible?

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Coumba D
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  • Lucid support team
  • November 30, 2021

Hi Genevieve

Thanks for posting in the Lucidchart Community!

You can find a list of our keyboard shortcuts by navigating to Help > Hotkey Shortcuts in your editor. 

If this list does not help may I ask you to please file a support request so that we can look into it for you? The reason why I'm redirecting you to our Support Team is because we may need to have a look at your account and document to be able to assist!

Thank you and of course please do let me know should you have any questions!