Skip to main content
Ayberk B
November 23, 2021

Unable to access files after changes to subsription

  • November 23, 2021
  • 1 reply
  • 17 views

Good day
Previously I had created a file which was accessible here: 

I can't seem to view this file anymore. I don't know whether it's related but we had internal changes to the domain and the document might be owned by a previous account of mine.

Is it possible to transfer the ownership of that file to this current or atleast hint me who the mentioned file belongs to so I can copy the file myself.

    Comments

    Micah
    Lucid community team
    November 23, 2021

    Hi Ayberk thanks for posting in the community! We'd be happy to take a closer look at this document. For your privacy I have removed the link the to your document and the email addresses from your post and moved your question to a ticket. We'll be able to continue the conversation there! 

    For anyone else needing to transfer files I recommend taking a look at this Transfer Files article from the Lucid Help Center and posting any additional questions below!