Skip to main content

Password reset has blown away all my work and shared documentatio

  • November 23, 2021
  • 1 reply
  • 7 views

nicola l
I was unable to log I this morning the login page was not responding- do I reset my password now I see now Jing in my account at all all my work and shared folders are gone.

Comments

Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • November 23, 2021

Hi Nicola thanks for posting in the community! I saw that you had also submitted a support ticket and have responded to you there directly. 

For anyone with a similar issue please take a look at the troubleshooting steps outlined in this Help Center article. If that doesn't resolve the issue would you mind filling out this form to submit a support ticket so we can take a closer look? Thanks!