Hi Nicola thanks for posting in the community! I saw that you had also submitted a support ticket and have responded to you there directly.
For anyone with a similar issue please take a look at the troubleshooting steps outlined in this Help Center article. If that doesn't resolve the issue would you mind filling out this form to submit a support ticket so we can take a closer look? Thanks!
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
