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osize o
November 29, 2021

Unable to access account

  • November 29, 2021
  • 1 reply
  • 26 views

I have two Lucidchart accounts. I am unable to access the paid account since I no longer have access to the associated email. Can someone help with this item ASAP? Thanks. 

    Comments

    Micah
    Lucid community team
    November 29, 2021

    Hi Osize thanks for posting in the community! We'd be happy to take a look at your accounts with you. Since this will require verification of ownership of the account in question I've moved your post to a private ticket where our support team will reach out for additional information. 

     

    If anyone else is also unable to access a previous account please get in touch with our team using this form