Skip to main content

Unable to access account

  • November 29, 2021
  • 1 reply
  • 15 views

osize o

I have two Lucidchart accounts. I am unable to access the paid account since I no longer have access to the associated email. Can someone help with this item ASAP? Thanks. 

Comments

Micah
Forum|alt.badge.img+20
  • Lucid community team
  • November 29, 2021

Hi Osize thanks for posting in the community! We'd be happy to take a look at your accounts with you. Since this will require verification of ownership of the account in question I've moved your post to a private ticket where our support team will reach out for additional information. 

 

If anyone else is also unable to access a previous account please get in touch with our team using this form