Peer support

We installed the suggested component to our Quip but it is unusable. It keeps refreshing and scrolling to the top of the page every 5 seconds. It's very frustrating to try to work with this plugin. Is this intended behavior or will the product improve the buggy experience?Thank you

shortcuts not working

Padlet has a feature called Live question bank and I am looking to replicate the feature called Shelf. Here is an example: https://teach.coventry.domains/articles/creating-a-live-question-bank-with-padlet/  It is a basic board that allows you to add a Topic then Post responses to that specific Topic directly underneath it by selecting the +. Is there a feature in LucidSpark (other than the Note feature) that allows for posts to be directed to a topic?   

Can't find a chart that I made

Please provide a way to turn this feature off. UML diagrams often use the - to indicate method/attribute visibility in classes and with it auto bulleting this makes it difficult.

Hello I'm a client of yours from Kosovo can you add the state of Kosovo to the drop-down list in Payment Method-Country.  Kosovo declared its independence from Serbia on 17 February 2008. List of recognitions https://www.mfa-ks.net/en/politika/484/lista-e-njohjeve/484 Kind regards  

Hi I have added "time" as a custom data to my shapes and added a last step to calculate "total time" using =SUM(UPSTREAMDEEP."time"). However this isn't calculating the total time correctly since my process has some steps with conditional steps based on decision points. Using "UpstreamDeep" is adding the "time" for all process steps. Please advise. Thanks! Jeannie

Is it really true "Revision History" is not available in "Individual License"?? This seems like a very basic "cloud" feature that should be available in ANY level of paid subscription.

I have around 100 charts in my folders and frequently integrate lucidcharts into Confluence.   I try to manage how many apps / tabs I have open but there is a very noticable lag in performing any operation in Lucidchart. Anything I can do?

I have been working on a large process map for a couple of weeks and just found my swim lanes have disappeared.  The data is still there.  I'm reasonably new to Lucid Charts so was wondering if there was something I have inadvertently done to cause it?   I have put the swim lanes back but it did take some time as the data boxes were moving with the lanes as I tried to adjust them to size.  Also wondering if there would have been an easier way?

Hello i am wanting to edit a direct report in Lucid but cant do this. this doesnt show on the import template and its not editible in the app. I am also trying to space out the boxes but limited to the horizontal & vertical spacing bar which doesnt give me enough flexibility and wont go wide enough. This is so i can place some of the shapes into swimlanes and need to space accordingly

Although documentation often gets a bad rap effective documentation is essential to the success of an organization and remote-friendly software such as the Lucid Visual Collaboration Suite can help you make your documentation more effective. So how do you go about using the Lucid Visual Collaboration Suite for team documentation? Start with these three key ideas:  Make documentation visual  Visuals are more easily understood than text-only instructions. With more than 1000 templates to choose from between Lucidchart and Lucidspark you can easily visualize everything from OKR planning to process flows. Simply click on +New in your Lucid documents menu hover over the app you’d like to use and select “Create from Template.”  Document as you go You’ll increase efficiency significantly if you start thinking of documentation creation as part of your process rather than separate from a process. One way to do this is to export the ideas from your Lucidspark canvas into a Lucidc

Hi I'm trying to import issues from Jira into Lucid Spark but I'm limited to 100. Is there a way to increase the limit? Ideally I would like to import approx 300 to support PI planning. Thanks in advance Grant  

Hi there -  I just unlicensed  a user from team and mistakingly didn't transfer her documents!  Is there any way to restore this users files and add them to my account? This is rather urgent!

I have updated an account multiple times with IAM credentials.  I get Tags on all of my resources except ECS - Clusters ECS Services ECS - Tasks.  What can be done to get ECS tags into LucidScale?

Im coming from visio (however this is a fresh new lucidchart chart not an import). the chart is 6x pages and when i go to select all the shapes on a page lucid is selecting multiple shapes of the same kind on other pages.  (i have verified the shapes are not grouped ). Here is a screen recording of the issue: What im trying to do here is select all shapes on this page (page 6) and shrink them slightly to better fit on the page 6 page margins.  I am using multiple layers  if that is relevant. Am i doing something wrong?  many of these shapes are duplicates with only the text changed (so maybe im using the wrong process to duplicate them and the shapes are still linked somehow?  to dup a shape i select it then alt+drag) This would work on visio by the same process im trying here (but without selecting shapes on other pages) thanks  

Hi I would like you to fix this problem for  me . The problem is Lucid chart app cannot provide me the word what  I meant to type you can check this problem from this picture. The word what I meant to type in is “เลือกตั้ง”  but it shows me the incorrect one “เอกง”. Please figure out this problem as soon as possible Thank you (The language is Thai and this problem appeared in Ipad Pro)

I am using the UML Sequence Markup to generate the diagram. Recently I found that it is not able to resize the whole diagram anymore which is workable before.

Is there any way to star a document with the document open? The only way I can find to star a document is from the more option when the document is closed. I want to star the document before I close it because I then have to go find it in the folder just to add the star.  

Whem I collapse a node can I get all other attached lines to dissapear too.  e.g when a node has multiple children and some of those children have lines attached to other nodes the lines to other nodes should also dissapear otherwise they create a mess on my mind map.

I have an org chart that we has undergone a number of evolutions by copying and then deleting the original.  We also export the data weekly in for automated reporting reasons.   Is there a way to control the name of the .csv file that is created?   It seems LucidChart is controlling that and it has evolved into a bazar file name (e.g. StaffingV004 r-_votbbOU02_b.csv).   I don't see a way to rename the dataset that is affiliated with our org chart and am seeking to know how to control it.    

How does a user embed a specific tab on a Guru card? I've read instructions for confluence and confluence could. I've tried using a "markdown box" with the lucidchart embed code that only displays the first tab. I've also tried "publishing" the specific tab and using the link as an "iframe" but it does not display properly. Error message says "lucid.app refused to connect".

I have opened a template. I click/select a shape that was used . How do I find what kind(name) it is called? Thanks.  

Hi there! We are using the Lucidchart diagram connector tool for Confluence. We receive however a lot of feedback from our base users that the current view is rather inconvenient as they present a quite limited view (even expanding it to the maximum via the settings) and that an expandable (/pop-up) full-size diagram view would be desirable.  Would you have any options/solutions along these lines? Unless you have any suggestions maybe you have some improvement plans for the diagram connector tool? Thank you very much in advance!Paulius

I have removed and re-added a few times with auto update on and with it off. When the page loads or even when I add the macro I can see the correct image load up for like 1-2seconds before all the arrows disappear and see to collapse into 1 spot and the top left. What shows up in Confluence:   The diagram in Lucid: