Peer support

I have premium membership of lucidchart and i was working on a project and it was saved but i dont know where it is saved in lucidchart i need that file.

Hi  I am currently working with a lot of Lucidchart files and I often want to be able to clean my workspace. What works well is that I can easily move multiple files at once to the trash. Then if I want delete a single element in the trash it works but when I want to delete multiple items at once in the trash this popup appears and the "Delete Forever" button does nothing. All the files that I have selected now cannot be deleted even if I want to delete only one of them.   I saw that after 7 day my files would be theoretically deleted in the folder but this is not the case here in the screenshot even files from the beginning of the month are still there.    Am I missing something or is this a bug ?  Thank you in advance !

Hi! Does anyone know if there's a way to generate a report of how much a template has been used? Thanks Ted

I am wanting to add my document to my webpage.  When I add the link and try to open it it says:  Lucid.app refused to connect.  Can someone help me with this

Hello Looking for a way to automatically export shape data to CSV on a nightly basis.   Regards

I am trying to determine if "admins" can limit the creation of folders in the LC environment whether it be a team folder or subfolders within teams.  

I believe I have succesfully connected my Lucidchart and Slack accounts using the Slack<>Lucidchart integration app but I'm not seeing a "Slack" option under my share menu in my chart. Any insight as to how to get that option to appear? I know I can copy and paste the link into Slack but it would be nice to be able to share directly from the Lucidchart app. Thanks!

I can't even get a screenshot because its flickers in and out when I move my mouse or press anything on my keyboard.

Use case diagram for non contact hand sanitizer with automatic temperature sensing

When I go to the New file menu there is no option to create from template. This is a standard documented feature so what am I missing?   

The Lucid information on editing templates is woefully bad.  I cannot see how I can edit / update a tempate that I've created.  When I open it the sidebar does not give any option to edit the template itself.  The only option appears is to edit the source document and convert this to a new template; replacing the one already there.  This is a far too convoluted process.   Am I missing something?

It is business planning time again!! I stumbled across the Agile Business Model Canvas template and I'm excited!! The Canvas looks terrific but a bit busy. Is there a best practice requirement for populating the Canvas? E.g. Listing no more that 5 key activities.

When I want to select an object (click) all the objects are within a blue rectangle and treated as if they were grouped. I have not done any group. How do I get rid of this (automated?) behavior?I want each post-it not to be a single object at once.The same behavior occurs in Lucidspack with disaster when other Board users want to moveone posti-it note they move the whole bunch.

I have an extensive model I want to create visually. Using supersets multiple subsets sets and elements I want to nest (compose) diagrams into each other while still having an easy-to-use tree to navigate. I am not sure Lucidchart is complex enough to suit my needs. Could someone please give me some advice? Example nested diagrams: Superset diagram > Subset diagrams > Set diagram > Elements diagram. Several other nested diagrams follow another Superset and so on. Connecting pages or using layers seems messy. Can I represent the child-parent relationships in Lucidchart or do I have to use another tool?  

I am creating a timeline where the milestones are close together so I would like to be able to label a milestone underneath the timeline rather than just on top. Can I do this? Please respond quickly!

When using data to produce shapes within smart containers - is there any way I can configure the order other than the shapes being arranged alphabetically by content?   E.g. I have three smart containers which signifies the project STATUS (Issues Delay and On Time). However I want the shapes created from the data upload to be arranged in each 3 containers by the priority HIGH MEDIMUM and LOW in that specific order. However the arrangement is always in alphabetical order only - the closest I can get the arrangement is HIGH LOW MEDIUM - not exactly how I want this to be presented. Can this setting be modified in any way (e.g. using conditional formatting or other shape setting)?      

I know I can manually add dotted lines between people but I'd MUCH rather do it via the data. Is that possible? This is probably a feature request for a "secondary supervisor id" field or some such.

When I'm toggling parts of the org open and closed I find that I more often wind up accidentally adding a new person which I then have to undo. Is there a way to turn off that functionality? I want to manage the data in google sheets and have Lucid only do the presentation. I don't want people accidentally adding blank employees without noticing. At the very least this is feedback to make the adding data functionality less intrusive on the toggling functionality.

I used Confluence for years and Lucid integration allows selecting specific tabs (pages) from the diagram. But now I'm using Notion and all the tabs are visible without any option to select a specific one Is there a way to achieve this functionality?

Can someone please help me figure out how to take a screenshot?

This is an odd request.  I've hidden my side bar (containing settings icon) and I can't seem to get it back. Any ideas? Thank you.

Hi! I recently submitted a support ticket and was asked to send a picture of my Javascript Console. I don't know what that is or how to get to it. Help!

From what I understand the offline setting buffers my chart so I can continue to work offline. My concern is about the reliability of the feature and how Lucidchart manages version conflicts if other users are making changes while I am working offline. Do you have any insights and experience in using this feature?

I just started using this flow chart and I'm extremely annoyed already.Literally the only thing I have done is make some basic shapes with small amounts of text and started laying them out.In the beginning I could press CTRL+C and CTRL+V to copy and paste boxes I made to simply duplicate stuff that is the same so I'm not remaking and recoloring every shape.Now every time I try when I press CTRL+V I get a pop-up that I'm trying to access a premium feature.Hopefully I can know this now because if the ability to paste a single shape is a premium feature I'm not jumping in this rabbit hole and wasting my time. I would prefer to move on sooner than later if that's what this is going to end up being.

As mentioned by other people I am having the same issue. I drag a shape onto the grid and type text inside of it. Then as soon as I click outside the shape the text is no longer visible. The background and foreground colours are different. Disconnecting WebGL creates a much bigger problem: The entire grid is gone. Using an incognito window does not remove the problem either. Thanks for looking into this. Mario