Hi Nancy thanks for your response. Without seeing your document I believe you might have a conditional formatting rule in place which is calculating the number of direct reports and indicating it with that blue icon on the employee shape. (Some of our templates automatically include this conditional formatting rule.) You can check if this is the case by selecting your org chart then opening the Conditional Formatting menu in the toolbar at the top of the editor.

From here you can simply delete the rule! Please give this a try and let me know if you continue to experience this.