Hi Kiyora

Thanks for reaching out! Would you mind submitting a ticket via this form and including the URL to your document so we can take a closer look? Thanks in advance for your help!

I got the same problem.

URL: (removed for security reasons) 

Hi @家城 闵 thanks for continuing this thread! Since this is related to your document I have moved your comment to a support ticket for further troubleshooting. Please keep an eye out for an email from us. 

If your text is appearing as black boxes the most common cause is network connection or firewall issues. Some times it may take a short while for text to fully load. 

For anyone else with a similar issue please share the document URL and a description of the issue by submitting a support ticket. This will help us take a closer look at the issue and assist with troubleshooting. Thank you! 

I got the same problem.

Hi Benson

Please share the document URL and a description of the issue by submitting a support ticket so that we can look into the matter and assist. Thank you!