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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6138 Topics
Kim H
Kim H
asked in Product Questions
Can't edit on my premium Lucid account

I was using the free version and my chart went over 60 items so it prompted me to get a paid account. I paid for the basic one bc I dont need to use Visio. Now it says that I only have persmission to read/view only. How do I get it back to where I can edit the document? 

90
Ashley C
3 years ago
ajain
ajain
posted in Product Questions
Unable to see Documents

I upgraded to education license and since them I am unable to see any documents at the start screen after login. All I see is a gray dot that moves from back and forth. Please resolve this issue.

40
Shanna H
3 years ago
Stephan V
Stephan V
posted in Product Questions
Spider diagram automation with Import data

Hi I have created a large spider diagram (see snip). We would like to see whether we can create a similar picture based on imported data. The spider chart looks a bit like a social network diagram. A data import based on a mindmap doesn't seem to provide the opportunity to connect two level 2 items with each other. Or the possibility to connect the root directly to the a level 3 item that has already been in use by another item. So actually the question is: can we create an import data automation for a spider diagram within Lucidchart? If thats not possible what would be the smartest solution to get this done. We are thinking of continuous updates on the visualisation of this spider diagram therefore a data import would do the job (of course some manual adjustment can always be done). Thanks 

330
Eric R
3 years ago
Jingli H
Jingli H
asked in Product Questions
How do I switch the account owner?

We want to switch our account owner to a different user. I could not find the action to mark an user to be account owner.

220
Eric R
3 years ago
Mike M101
Mike M101
asked in Product Questions
Gantt Chart Dynamic shape Data Link confusion

Hi I made a copy of the Gantt Chart with Progress Bar and updated the linked Dataset to a new Dataset in my Google domain. Data flows fine. Some things change dynamically upon refresh like progress % in the task bar (dynamic shape). I am confused about the interaction below If I add a new row to the Google sheet (Blue) a new data row and a new task bar (dynamic shape) are created in Lucid. However the bar is set to start on a different date like slide over. Google Sheet Lucid Other related: If I change Duration value in the source data Google Sheet the task bars (dynamic shapes)  do not change length. I have reviewed the Data Linking and Timeline Help Center articles and still don’t really get the interaction that I have described. Overall I am interested in maintaining the Gantt by editing Google sheet over time. Any pointers? Thanks Mike

443
Micah
3 years ago
Wendy P
Wendy P
posted in Product Questions
Where is my Shapes pamel?

It was visible and then when I double-clicked on a box it went away. The icon up at the top left is greyed out so I am unable to click that to bring it up. Any information would be helpful.

00
Nico S
3 years ago
Cristian E
Cristian E
posted in Product Questions
I published my document and created a link. I dont want it live anymore so I deleted the document but still works even though I deleted it?

I published my document and created a link. I dont want it live anymore so I deleted the document but still works even though I deleted it?

130
Cristian E
3 years ago
Brett C
Brett C
asked in Product Questions
Is there a way to stop lines from moving when resizing an object?

Please see diagram below. If I start with the top 3 boxes and want to resize the middle box the result is the middle example where the lines move with the resize. What I would like to have happen is the bottom example where the lines stay in place when the box is resized. Currently I have to manually move them back into place.  In this example it was easy to just re-position the 2 lines to their original place manually. However in complex drawings with lots of lines this is incredibly frustrating. Hopefully someone can help. Thanks!  

470
Nico S
3 years ago
Dylan O
Dylan O
asked in Product Questions
Embedded Lucidchart diagrams on Confluence pages display inaccurately.

Embedding a particular diagram page into a Confluence wiki page works so long as the Rich Lucidchart Viewer is turned on. As the wiki page loads up however this doesn't work properly. I'm wondering if this bug is known and if there are any plans to fix it? Easiest way to explain is via pictures. Here's what I see for about 5-10 seconds after the wiki page first loads:  Once the Rich Lucidchart Viewer actually kicks in what I see suddenly transforms to the correct view:  It would be really nice if the correct pages from the LucidChart diagram were to load initially. 

790
Dylan O
3 years ago
Erin.Pineda
Erin.Pineda
asked in Product Questions
Change icon colors in Lucidchart

Is there a way to change the color of an icon in Lucidchart? In this case I would like to use an icon (instead of a ship) that represents an IT stack but the only color available seems to be black. I would like to change the color to gray to fit with the theme of my chart and not draw undue visual attention to the icon.

5274
Erin.Pineda
3 years ago
Mi Lin M
Mi Lin M
posted in Product Questions
Confluence error - "app.lucidchart.com redirected you too many times"

We have recently integrated LucidChart with Confluence and in the last 2 weeks I have not been able to see the LucidChart images in Confluence.  I get an error "app.lucidchart.com redirected you too many times".  Does anyone know what is causing this and how to resolve it?

390
Eric R
3 years ago
Celine S
Celine S
posted in Product Questions
When exporting a diagram to PDF how do I edit the Subject and Keywords attribute found under the Description tab of the resulting PDF file?

When exporting a diagram to PDF how do I edit the Subject and Keywords attribute found under the Description tab of the resulting PDF file (accessible from File > Properties...)?

20
Emma D
3 years ago
TED
TED
posted in Product Questions
Question about team account.

Thanks for your sincere answer to my last question. I completely understand the benefit of a team account.  But I still have another question. If I purchase a team account so if I get 3GB(1GB/user) then I have to change my account to use more storage? I mean can one account use the whole 3GB storage? or each user can use 1GB storage? It is important to me because I just want to summarize my document to only one account. Again thanks for your answer. 

60
Emma D
3 years ago
Michal S
Michal S
posted in Product Questions
Editing inline formula

When using the inline syntax for the formula: {{= formula }} once the two trailing curly braces are typed the formula runs and you start to see the value. This is very problematic since usually initially your formula ends with the error cause the user gets no help with formula syntax whatsoever while editing and once you typed }} you see no possibility to re-edit the formula if it's causing the error or if you would simply like to change its logic. Can someone suggest how can one edit once entered inline formula?

70
Tate S
3 years ago
alex
alex
asked in Product Questions
Transparent borders on all shapes in Lucidchart

Hello   Encountering the situation whereby every new shape I drag across on to the blank canvas is transparent....First time I have seen this occur. Appreciate some help. Thanks Alex

1013
Ashley C
3 years ago
Michael C102
Michael C102
asked in Product Questions
Set Current Styles As Default for Org Chart in Lucidchart

I am trying to set apply a change to the entire chart. I cannot figure out how to be on the "page" layer and choose the shape that I want and set it as default. The help article says this: You can apply a stylistic change to your entire org chart or to an individual shape or line. To apply a change to the entire chart make sure you are editing the chart while on the “page” layer of your document. To apply a change to an individual shape make sure you are editing from within the org chart group. You can also set a default shape style to save time when styling your org chart. It does not work.

884
Micah
3 years ago
Veisley
Veisley
posted in Product Questions
How to see my total work time for one document?

I want to see how much time I spend on the document. 

10
Emma D
3 years ago
821465
821465
posted in Product Questions
How do you change the background?

Hey The screenshot was from 2015 and as I assume the website look has changed over the years and I'm unable to locate the page settings icon to change my background. I'm working on a timeline if that's any crucial info

30
Emma D
3 years ago
Hegedus, D
Hegedus, D
posted in Product Questions
Not saving modified text settings for new custom shape

I'm trying to create a custom shape that uses a bigger font color and alignment than my default settings for the document.  Here's what I'm doing but it's not working. 1) My document text defaults are size 7 black text and center alignment. 2) I drag a standard Process shape from the Flowchart template on to my canvas.  It's created with the default text settings as expected. 3) I modify that shape to be size 12 bold blue text and left alignment. 4) I drag that modified shape into a custom library to create my new custom shape and give it a name 5) I change my default text settings back to size 7 black text and center alignment 6) I then try dragging my new custom shape (with the modified settings) from my custom library onto the canvas.  Even though it shows the shape with the modified text settings when I drag it when I drop it onto the canvas the settings revert back to the document default. What am I doing wrong?  Is it not possible to save modified text setting

40
Emma D
3 years ago
Amber E
Amber E
asked in Product Questions
How many collaborators allowed in the free version of Lucidspark?

Is there a limit to the number of collaborators on a free account? If so what if other users are registered on free accounts will they be able to access my whiteboard and if so is there a limit of how many people can access and collaborate on my board?

3121
Micah
3 years ago
Wun W
Wun W
posted in Product Questions
Add URL on a photo/ box through Ipad APP

May I ask how to Add URL on a photo/ box through Ipad APP? I cannot find the button or shortcut to do so on the APP

00
Eric R
3 years ago
Lara B
Lara B
asked in Product Questions
Can you hide people on your org chart

If I want a specific person not to show up on the org chart is there a way of 'hiding' them and not affecting the structure of the chart.   Thanks

410
Eric R
3 years ago
Eddy Q101
Eddy Q101
posted in Product Questions
No logro obtener una cuenta de estudiante a pesar de serlo

Soy estudiante universitario y ya he avanzado con algunos mapas algo pequeños en Lucidchart sin problemas pero ahora que necesito avanzar con uno más grande me doy cuenta que tiene limitaciones al buscar soluciones sobre esto me di con la sorpresa que puedo solicitar una cuenta educativa pero al revisar noto que no me aparece esta opción. Quisiera saber cómo es que podría solucionar este problema y obtener una cuenta para estudiantes. Gracias por su atención.

90
Emma D
3 years ago
Suresh M
Suresh M
posted in Product Questions
publishing mindmap with collapse/expand options on a webpage/wiki etc.

It is great that for mind map templates the collapse/expand work automatically while editing in the lucid app on browser. I couldn't find any way where I can publish it for my viewers.  Viewers also have an option to collpase/expand any given branch so that they can focus on one part of the map while browsing the map. Is it currently possible?  It would be great if we can have such an option soon.   thanks -suresh

140
Abby S
3 years ago
Sam Harris
Sam Harris
asked in Admin Questions
Cannot add users

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

841
Clara H
3 years ago
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