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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6781 Topics
Barbara K102
Barbara K102
posted in Product Questions
EVP Sales

I created an account and a chart in the free trial yesterday. When I go to my account there are no saved charts that I can make an edit to. How can I access the chart I created to edit? Thank you Barb

20
Sami H
Micah
MicahLucid community team
posted in Product Questions
How can I use Lucidscale to model cloud security architecture and build documentation for security audits?

The security of your cloud data is a high priority—it can also be complex and difficult to single out in a cloud architecture diagram. Views in Lucidscale allow you to quickly display resources in your architecture diagram from various perspectives and build documentation for security audits.  These steps will help you create an infrastructure diagram and then quickly view attributes related to security. 1. Import your architecture into the Data Hub. Navigate to the Data Hub in the left-side panel of the Lucid homepage and select “+ New Account'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center resources on importing your data. 2. Create new model in Lucidscale. Auto-generate a model from your imported data. You’ll be able to apply filters customize views show connected resources and more. 3. Apply the Security View. Using the “View”

510
Micah
Micah
MicahLucid community team
posted in Product Questions
How can I use Lucidscale to view cloud infrastructure?

Cloud infrastructure is hard to explain verbally but a visual model can be a huge help in describing cloud environments. By using different Views in Lucidscale you can quickly display resources in your architecture diagram from various perspectives. These steps will help you create an infrastructure diagram and then access the Summarized Infrastructure View that gives you a good high-level summary of your cloud environment. 1. Import your architecture into the Data Hub. Navigate to the Data Hub in the left-side panel of the Lucid homepage and select “+ New Account'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center resources on importing your data. 2. Create new model in Lucidscale. Auto-generate a model from your imported data. You’ll be able to apply filters customize views show connected resources and more. 3. Apply the Summarized Infrastruc

230
Micah
Mark L101
Mark L101
asked in Product Questions
When should I use Lucidchart vs Lucidspark?

Hi Lucid community.  Does anyone have any comments on when to use Lucidchart vs Lucidspark? I'm a self employed external consultant and wanting a tool that can be used as a collaborative whiteboard to help teams develop process flow diagrammes do brainstorming organisational charts etc - I like the way Lucidspark has what seems to be an unlimited workspace whereas Lucidchart has pages where I have not figured out how to smoothly flip to the next page for larger process flows.

13713
P
terry.chen
terry.chen
posted in Product Questions
How to deal with lucidchart's resources after employees leave?

We now use Lucidchart as a flowchart tool for the whole company. Employees will share the flowchart with other employees after making it in Lucidchart If the employee who made the flowchart leaves the company how to ensure that other employees can view or modify the flowchart he built? Will the resources in Lucidchart be retained after the account is deleted?

970
Eric R
Aditya Kumar P
Aditya Kumar P
posted in Product Questions
Duplicate account

I have created a lot of lucidchart diagrams over the last few years. Today when I tried to create a new lucidchart diagram lucidchart logged me via OKTA and then created a new account for me. My past lucidchart diagrams are now read-only to me. The original lucidchart account should also be associated to my email address. My IT team redirected me to ask the question here. Is there anyway the new lucidchart account can be deleted and I could login back to my original account? I have not created any document in the new lucidchart account and I do not want to lose edit-access to my old lucidchart diagrams.

90
Abigail M
virda A
virda A
posted in Product Questions
class diagram

class diagram

80
Leianne C
Ali M
Ali M
posted in Product Questions
Clarification on article in Help Centre - prepare users to use Lucid.

Hi there I came across the following article in the help centre but not sure of its context. https://help.lucid.co/hc/en-us/articles/360051732252-Preparing-your-network-for-Lucid-users I am experimenting with LucidChart and am in a corporate environment. I did not have the need to request any of what the article suggests in terms of domain filtering so that I can use LucidChart. Can someone explain to me the context of the article and what use case it caters for?

40
Leianne C
Cassandra P
Cassandra P
posted in Product Questions
Relocating the Contextual Panel

Can you help with the position of the contextual panel?  It interferes with the view and expands out into the workspace which interferes with the view at times.  Example:  If I'm moving a lane up or down the contextual panel will expand and block my view making it difficult to collaborate or do a presentation.  It's an interruption in some instances.  Can the swim lane be placed back at the top underneath the ruler and an option to turn the contextual panel expansion off and on at all?  Can you help with this?

140
Sylvia X
Ben B102
Ben B102
posted in Product Questions
Edit document

I just purchased an individual plan and it still will not let me edit my documents. 

30
Phillip W
Ammar E
Ammar E
asked in Product Questions
Speech Bubble Shape in Lucidchart

HiI am trying to add a "Speech Bubble" to my chart.I can't find it in any of the shape libraries.But I found this page which mentions it under "special shapes" which indicates that it does exist somewhere: https://help.lucid.co/hc/en-us/articles/15057068587796-Add-and-customize-shapes-in-LucidsparkHow can I access the speech bubble shape?Thank youAmmar

5121
Micah
Erik N
Erik N
posted in Product Questions
Unable to create model for GCP project

I have successfully imported my GCP project to Lucidscale but whenever I try to create a new model it tells me that: "Something went wrong when creating one or more models" I'm unable to find any more information about the error.   Here's what it it looks like in the UI:  I first imported my GCP project using the service-account method and tried to create a model. But it failed. I then tried again from scratch using the python-script to import the GCP project. But that didn't work either.

180
Emma D
Wolfy S
Wolfy S
posted in Product Questions
line overlay

I am trying to build a flow chart and have multiple lines that I want to snap in to one and fan them out at some point.   There is just the one line that seam to not want to snap in place and i dont know how I can force the line snap to happen?    

210
joseph m
jmaurer101
jmaurer101
asked in Product Questions
Setting a border around shapes in Lucidchart

I have a group of items and list that I want to place a border around. I am able to place a border around them by putting a box and increase border size and make the inside translucent. But the problem is as I update that document I have to move the border box out of the way. That becomes a problem because the box then wants to become apart of other lines and the drawing is messed up and having to undo everything. Also when putting a border and title block on the page This has the same actions. Is there away to just make a box with lines and no points inside thinking I want to adjust it? This has been taking up a lot of my time for something so easy in other applications. 

14727
Shanna H
bxia
bxia
posted in Product Questions
How to change ownership of a chart?

We have an employee who left the company but they are still the owner of a chart. How do we remove them from the owner?

330
Leianne C
JOE M
JOE M
asked in Product Questions
When I click print a blank document appears in preview

I can see the chart on the screen but when I click print it just defaults to a blank page on preview and when I print. I have several other charts that all print fine but this one just comes up blank. It has been done from scratch on lucidchart. When I try to export as pdf it comes up blank too. Have I enabled or disabled something?

180
Sami H
Vanessa F
Vanessa F
posted in Product Questions
Multiple People Under One Role

Hello! I'm currently using a template that Lucidchart has provided and I'm really enjoying it. However since my organization is expanding quite rapidly I am researching ways on how to condense this chart so it's not so long.  Is there a way I could have multiple people under the same "Role"? For example both Jane and Jill are Admins could I both their names in one box sharing the box/role of Admin? It seems that the template is limiting me to one name. Thank you!  

1160
Sylvia X
Nechama B
Nechama B
posted in Product Questions
Subscription Options

Good Day  I have tried to send an email to Lucid Charts but have not yet received a response i was wondering if i could receive help here. I have a few questions based on the subscription. 1. Do you take money out of my account at the end of each month ?  2. As a student is there a specific type of payment plan that may be cheaper ?  3. How do you unsubscribe from a payment plan ? 4. Is there an option for payment without giving my credit card details ?  Thanks so much  please get back to me as soon as possible     

450
Micah
Jim D102
Jim D102
posted in Product Questions
Dynamic Interaction

End Goal:  Allow users to interact with chart.  Click on a text box containing Application Name and display more detail information in a single separate text box. Only one box on the chart (no layers) Details: Imported an Excel file with several columns of data (App ID [key]; Display Name; Description; etc) On the chart I have the Display Name(s).  I have a separate text box with two Custom Data fields APPLICATION ID with the formula =SIBLINGS()."App ID" Description with the formula =FIELDLOOKUP("App Data" "Description" @'APPLICATION ID') Since the APP ID contains the App ID values for all objects on the chart the description is displaying error.  Selected the Application Name displays the correct information but doesn’t change the text box field. If I hard code the APPLICATION ID in the text box field as expected the description is correct. Question: How can I get the APPLICATION ID field to display only the App ID for the selected object? I understand Siblings

150
Richard Udell
Kate R101
Kate R101
asked in Product Questions
Relocated advanced toolbars in Lucidchart

Hi    The advanced shape and table bar are not appearing when I click on the object. It only appears in the right hand side contextual side panel. Any ideas please as it is so inefficient and driving me loopy?    Thanks    

555
Micah
Olaf v
Olaf v
posted in Product Questions
Organigram Pictures

Hello i canot get pictures into my organigram. I see the option but i cannot import them.  I found a video from 2018 where they implement it but the whole user interface changed. Thank you and kind regards Olaf

30
Phillip W
Patrick F
Patrick F
posted in Product Questions
What a fantastic product

I am super impressed with the functionality of this product.   Works just like a desktop app very well integrated.   Not sure this is the place to submit this feedback but wow - great tool.    This is like the first time I have ever left product reviews. 

50
Micah
Alex P
Alex P
posted in Product Questions
Assign people to multiple groups

I've searched and can't find an answer to this. I have an org chart set-up and want to use this to create a group view. However some employees will be assigned to more than one group. I can duplicate the employee (Ctrl+C/Ctrl+V) to add them into different groups however this also duplicates them on the org chart. Is there a way around this? How can I assign people to more than one group? Thanks for the help.

120
Leianne C
Rob W101
Rob W101
posted in Product Questions
Restore documents to reactivated user

I released my license and then obtained a new one.  Looks like my diagrams from my original license are gone.  Any way to get them back?  This is the same issue a couple other folks have posted about (e.g. https://lucidchart.zendesk.com/hc/en-us/community/posts/4868531720468-Restore-documents-to-reactivated-user).  Thanks

260
Abigail M
Charles R
Charles R
asked in Product Questions
Help with Lucidchart shape spacing and default font

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact?  It is probably a 10 minute conversation  

16930
Emma B
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