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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6793 Topics
subscription-lucidchart
subscription-lucidchart
asked in Admin Questions
Can deleted users access shared documents in Lucid?

Hi there Unfortunately I couldn't find answer for my question in the Help Center and Community. We are onboarding the service Lucid by our workflow and need more transparency to understand if other users will be able to access the shared content after the data is transferred during user deletion? Thanks.

697
Coumba D
Nicole.Mascolo
Nicole.Mascolo
posted in Admin Questions
Work being deleted when Migrating to enterprise

our company Migrated us form Lucidchart Enterprise licensing to the Lucid Suite. I no cannot see any of my old  work it's like it all been erased. Is there a way to get my work back ?   

70
Leianne C
Steve M108
Steve M108
posted in Product Questions
Can I Remove the Assignee Initials from a Card?

Is there a way to remove the initials from assignee on a card in a timeline? I like the feature of being able to assign the card to a specific date ranger however want to be able to customize the interior more. Is there a way to assign a date range to shapes instead? See below for Card Initials Example:

2620
Leianne C
Nacho B
Nacho B
posted in Product Questions
Lucid Integration without a client id

I'm trying to do a proof of concept where I can see my Lucid documents in my web application being able to edit and manipulate them as desired. While researching the API I came across two problems: I don't have a client ID. Do I need to go through a validation process for my fledgling app to obtain that token? Is a premium version of Lucid required? Do I have a trial version available for testing purposes?

80
Richard Udell
Kirk K
Kirk K
posted in Product Questions
keeping people following a facilitator

When I'm a faciliator with guest collaborators my collaborators on PC laptops don't automatically follow where I navigate. They must choose to follow me as a collaborator. If I'm leading and they click to do something they unfollow me and must follow me again. Is this the way it's supposed to work? Is there a way I can at certain points force all to follow where I'm going on a LucidSpark page?

710
Addie
Lucid Legend Level 8
Mark S101
Mark S101
posted in Product Questions
Running Animation

I recently learned about using layers and actions to achieve animation. I have a chart where I want to show adding one layer after another one at a time.  I want to do this in a way that is similar to PowerPoint animation where I can keep clicking a next or arrow button and each layer will appear one after the other. However for each layer I wanted to show I need to create and click on a different button with an associated action. (I likely could have used hotspots instead.)  For ex 10 layers 10 different buttons. This created a tedious experience.  Is there any way to mimic PPT and either have a single button that can show each layer one after another by clicking on the same button over and over for each layer or simply going through each layer using a next/arrow button?

1200
Phillip W
Petr B
Petr B
posted in Product Questions
Copy and paste does not work

Cannot be fixed even though trying. :/

60
Phillip W
Debby B
Debby B
posted in Product Questions
Building an app and creating the associated Entity Relationship Diagram using SQL

I want to develop a ToDo app in which a user can create Multiple ToDo lists with different purposes. Each list has at least one item. Each item can be tagged. Each item can be marked completed. There could be reminders for some items. Create the database schema for this application and draw an Entity Relationship Diagram for the database of the ToDo App.

330
Coumba D
Schuyler V
Schuyler V
posted in Product Questions
All lines and swim lanes are invisible but still present

I was working through some training on new features to Lucidchart when I realized all of the shape outlines swim lanes and connector lines in my charts have turned invisible. Regardless of if I exit my current diagram and load into an older chart none of my shapes or lines are visible. What is even more strange is that all of my text and shape fill colors remain and if I highlight shapes and lines I can see they are still there - it's just that I cannot get them to return to a visible color. 

2660
Micah
zopagaduanjr
zopagaduanjr
asked in Product Questions
Letter spacing support in Lucidchart

A text box with font size 10: 1 2 3 4 5 6 7 8 9 A text box with font size 10 letter spacing = 4: 1    2   3   4   5   6   7   8   9 A text box with font size 10 letter spacing = 10: 1          2         3         4         5         6         7         8         9

385
Phillip W
Nazareth K
Nazareth K
posted in Product Questions
Office applications embedding in LucidSpark/LucidChart?

Anyone knows how to embedd a microsoft office application say PowerPoint or Excel into a Lucid board? I am not after a hyperlink rather a window that displays the content of the embedded file while live updating in the file itself? Regards Nazareth

180
Leianne C
Rebeca Giovanna V
Rebeca Giovanna V
posted in Product Questions
El programa no me permite acceder para trabajar

Por favor pido ayuda porque me indica que no se pueden acceder al programa porque no se puede conectar con el servidor ¿que puedo hacer?   

40
Leianne C
David101
David101
posted in Product Questions
Where are the menu and formatting bars?

I'm trying to use Lucidchart on my Android tablet. I couldn't find a way to select multiple objects other than selecting all so I went to their support site. There it explains how to use all of the functionality in the various toolbars. The problem is that I can't find those and other interface components. It looks like maybe they don't have any support documentation on the Android version? Is the android version stripped down with very little functionality or is there a way to access that functionality? 

440
Leianne C
Steve M108
Steve M108
posted in Product Questions
Can I integrate a project plan created in Smartsheet to a Lucid product?

I understand the connection from Lucidchart to Smartsheet but not sure if it goes the other way. Our PM created a project plan in Smartsheet and I'm trying to crate it into something more consumable in Lucid

150
Addie
Lucid Legend Level 8
George S101
George S101
posted in Product Questions
Importing Tasks Durations Predecessors and Successors

Is there a way to upload an excel file with tasks durations predecessors and successors to automatically create a flow chart?

170
Whittney C
John H101
John H101
asked in Product Questions
Defualt Shape Size

Hi I have managed to set the default font size and line colour using 'Set Default Style' - how do I set the default Shape size ? Thanks   John

365
Phillip W
Neeru A
Neeru A
posted in Product Questions
departments employee data to identify redundancies across teams skill gaps

How can we use Lucidchart to show all the departments employee data to identify redundancies across teams skill gaps and other important insights to optimize your organization’s structure?

30
Addie
Lucid Legend Level 8
bridget.macdonald
bridget.macdonald
posted in Product Questions
Org Chart Layout Functionality

I have shared my org chart with people within the business who don't have a licence.  They are able to view the org chart but are unable to access the layout view (ie drill down in different levels within their org).  Do users need to have a licence to have this functionality or is there a setting I am need to use to grant them this access?

170
Whittney C
Nabil S
Nabil S
posted in Product Questions
Can I change the shape of just one edge of the rectangle?

I am trying to change the same of just one edge of a rectangle so that it's curved shape on top right and rectangle edges on the other 3 ends. Appreciate any help.

230
Phillip W
Jesse H
Jesse H
posted in Product Questions
Bug - Custom Icons in Conditional Formatting do not automatically distribute.

Custom Icons do not appear to be distributing across containers automatically when using Conditional Formatting on smart containers.   Or rather the distribution appears to be working correctly but the 2nd through nth condition based icon for a given target location does not show up on the container.  The mouseover shows that the 2nd through nth icon are positioned correctly but aren't visible only the first icon that matches a condition for a given target location on a container actually appears.

70
Leianne C
adelmans
adelmans
posted in Product Questions
Remove underline from hyperlink

How can I remove the underline from hyperlinked text?

340
Whittney C
john.a.lopez
john.a.lopez
posted in Product Questions
LucidChart Bug (data source)

Please find below an email from a power user at our site. Please advise on how to address this: John We ran across a bug with the “Replace Dataset” function in the data linking module. We included the prefix “Current State” to our current state data tables. We are now working on defining/creating future state models with the customer and we duplicated our current state workbook as a starting point. When we duplicated the workbook for future state we need to rename our datasets to exclude the “current state” prefix to avoid confusion. We did the following steps: Executed in the “Download as CSV” function for a dataset in Lucidchart Opened the CSV in excel and changed the name of the file and the name of the sheet. Saved the file as an xlsx file type Opened Lucid select table to be updated from data linking module select “Replace Dataset” Luicdchart function select new file. After these steps were executed Lucidchart was unable to map a large percentage of the data to the correct obje

300
Cydney E
Kirk K
Kirk K
posted in Product Questions
Collaborator colors by role

Is it possible to set a board so that guests can post and their colors are set by role? By this I mean that I have 6 people but 3 of them are from IT and 3 are from HR. I want notes created by members of those two roles to have green for IT and red for HR. If I assign collaborator colors can I modify those colors to match this desired outcome?

530
Whittney C
Komal K
Komal K
posted in Product Questions
Interactive Flowcharts in LucidChart

I have a requirement where I want to make the flowcharts which are interactive. like I can show in UI the elements in flowcharts have button and on click of the button can change the css of the element.  Also look and feel of the flowchart to be configurable. 

120
Coumba D
Abul K
Abul K
asked in Product Questions
Data Flow Diagram template in Lucidchart

I need data flow diagram for implementation of smart contract in real estate

740
Phillip W
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