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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6315 Topics
M
Melvasul
asked in Product Questions
App error with text

Hello there,While using the latest version of the Android app I've found the following bugs:Text is always fully capitalized I can't enter carrier return (when pasted from clipboard the return will be treated as spaces)This happens by using either the Microsoft SwiftKey or the Gboard Refer to the video in this post to see the bug recorded from phone directly: Video link from Twitter post Have a nice day

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kevinTP
asked in Product Questions
Image name as property with csv output

My goal is to create custom shapes for a storyboard that will export to a csv file for further manipulation. I have not found out-of -the-box shapes that will export image data, so I’m trying to create a custom shape that will.I also need the images to be visible in shapes within lucidchart ,and easily input from files not urls.My attempts with the following code have failed to show images in a shape at instantiation and with data input.Is it possible to reach my goal? If so, what can be altered in this to make it work?{  "properties": [    {      "name": "ImageName",      "default": "clockwise-one-arrow.png",      "label": "Image name",      "type": "file"    }  ],  "images": {    "logo": {      "type": "file",      "path": "{{=@ImageName}}"    }  },  "style": {    "fill": {      "type": "image",      "ref": "logo"    }  },  "geometry": [    {      "type": "rect"    }  ]}

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Ambar D
D
daniel.bugher2
asked in Product Questions
Crop always scaling, not custom cropping

I am trying to add a PDF or JPG to a LucidChart, then crop the image to trim away unneeded parts. For some PDFs and images, any attempt to crop always scales the image down. I can’t figure out why.  For example, when I start moving the to crop from the left side in, the entire image starts moving to stay in scale. 

406
Kelsey Gaag
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el.samuel
asked in Admin Questions
Content not being saved

 Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks. 

355
Kelsey Gaag
Kevin B103
Kevin B103
asked in Product Questions
Publishing full document pdf stopped having page breaks

Hello community,We regularly have drawings that have “live links” where we use the publish option for a pdf.  We use that link in our internal database.  This link allows sales, engineering, and technicians to access the most current version of a drawing.  Previously, that pdf link has always had page breaks that help delineate the pages.  As of about 3 weeks ago, something changed in the back end of Lucid and now the drawings come up as one continuous page.  Our work around is to export a pdf with pages breaks, but that does not account for changes that occur after that pdf was created.  Please let me know if there is something that I need to adjust in settings to help make this look correct.   

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Zuzia S
A
andersofe
asked in Product Questions
Font color is always lighter - and not able to change

My texts use a greyed-out color when I use black, and when I choose a different color like blue, the color is lighter than the pallet; I can`t find a configuration to make it regular, like standard black, or bold black; the lighter colors make difficult for the people receiving the document read the text.  I have a paid account, bellow the example, the chosen color is black, but it is not black it is grey  

508
Leianne C
V
valeriominerba
asked in Product Questions
Lucidchart file won't open -- "Our servers experienced an error"

My LucidChart file won’t open. It’s a shared file, linked to a data set. I’ve tried opening it on another browser, or having a collaborator (with editor rights) open it, but we keep getting the following error message:  Anybody can help?

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Richard U
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ElviraMonserrat
asked in Product Questions
I cannot get rid of arrows

I cannot get rid of this arrows !They are n eveything  

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Zuzia S
C
Centre du Cancer
asked in Product Questions
How to create an interactive mind map with expandable nodes and associated icons (& content) in Lucidchart?

Hello Lucid Community,I am encountering a problem with creating an interactive mind map in Lucidchart.Specifically, I need a smart mind map where nodes can be expanded or collapsed, and each node can have associated icons as well as additional information (such as external links, documents, video links with thumbnails, etc.). However, I am struggling to link these contents (icons) and supplementary information to the nodes so that they only appear when the node is expanded and move along with the node when it expand.Does anyone have a solution for this?

1143
Leianne C
Shanna H
Shanna HLucid support team
posted in Product Questions
Supported custom fields for Jira integrations in Lucidspark

In this post, we will go through the Jira custom fields that are available for Lucid Cards in Lucidspark across the different Jira integrations. This includes Jira Cloud, Jira Data Center, and Jira Server. For details on these integrations, check out our Integrate Lucid Cards with Jira help center article. If you are an admin and are hoping to set up the Jira Cloud, Jira Data Center, or Jira Server integration for your account, refer to our For admins: configure Lucid Cards for Jira article. If you’re interested in the available Jira system fields available for Lucid Cards in Lucidspark, including those available for Dynamic Tables, refer to our Supported system fields for Jira integrations in Lucidspark post. Check out the tables below for a breakdown of what is available under each category.Locked custom fieldsNote: The fields in the following table will be available in Lucidspark for Jira Cloud, Jira Data Center, and Jira Server, unless otherwise specified.Field Name create read

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Alex O
Alex O
asked in Product Questions
Resiszing images without retaining aspect - crazy that this can't be done.

Re:    March 15 2020 11:13 Hi  I added an image to my chart and I want to resize it without maintaining width/height ratio. I tried to unlock the proportions in the "shape options" menu but it doesn't work as desired. If I try to resize the image it is cropped instead of changing proportions. Any idea on how I can solve the problem? Thanks Valentina --   3 years later and you still haven't added this V1.0 feature? How did this not get fixed 5 seconds after the OG post nm me a paying customer 3 years later still being asked to accept "yeah it doesn't do that" for such a crazy basic function of a even a crudge photo editing app.  Every other object in your platform can be reized opening.  This is bizarre. 

2073
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P
ptangemann
asked in Product Questions
Clean Embed

Hi, is it possible to use the embed function in Lucidcharts to embed my diagramm into a webpage, without having the icons with links above? For example no one should have the option to click on the lucid-icon in the top left to edit the document or to make it fullscreen. I dont find the option to remove these extras.Thank you.

141
aparrish
Lucid Legend Level 5
J
jakittrell
asked in Product Questions
Custom number/cell formatting

I’m not seeing any formatting options for numbers in a data table, am I overlooking it?  Was hoping to apply a custom format “_(* #,##0_);_(* (#,##0);_(* "-"_);_(@_)”, possible?

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J
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Esdras Eliwan
asked in Product Questions
Create a formula to count tasks, gateways in BPMN 2.0 notation

Hello, Guys!I would like to create a formula to count tasks, gateways in BPMN 2.0 notation. How could I solve this?Thanks. 

352
Cameron G
Lucid Legend Level 3
Vince B
Lucid Legend Level 3
Vince B
asked in Product Questions
What is the best way to add images in a background on a Lucidspark diagram?

I am wanting to make a fun diagram for my team and add a background to that diagram. What is the best way to add images in a background on a Lucidspark diagram?

983
Leianne C
C
Cam.N
asked in Product Questions
"Our servers experienced an error" message when attempting to accept an edit invitation

I have been sent an invitation to edit a document via Lucid but whenever I click any of the links in the email I get taken to a page with the following message: Our servers experienced an error. We apologize for the inconvenience.Flow ID: d1da38f654657a53Time: 2025-01-16T07:12:06.439Z Have had a quick search through community pages but didn't seem to find anything exceptionally relevant.

392
Leianne C
K
ksmith
asked in Product Questions
Red Node not populating

I cant see the red node to quickly draw lines. Is there a setting I need to have checked? I have zoomed in and out and can not see them. I have “Line Connections” enabled. I am using Chrome. I have cleared cache and restarted the browser with no luck.

172
Leianne C
T
tockki
asked in Admin Questions
Unable to access more that 3 documents even though I upgraded.

I have been trying to get help for the past 3 months and have been charged the 4th time.And I still can’t access to more than 3 documents. I have tried Microsoft, Google browsers but still get the same results. On the top right hand you can see that I am on an Individual Plan yet I get the message to upgrade. Is there any tech support? Please help.  Thank you. 

101
Ambar D
Cameron G
Lucid Legend Level 3
Cameron GLucid Legend Level 3
asked in Product Questions
Use conditional formatting to dynamically display a text badge on shape based on its swim lane

Here’s the problem:When working on large swimlanes, it’s very easy to not know which swimlane you’re on unless you scroll over to see the title. Solution I’m looking for:Because I don’t want to have to continually scroll over to find the swimlane the particular shape is in, I want to dynamically display a custom Text Badge attached to the shape indicating which swimlane that shape actually resides in using Conditional Formatting; however, I can’t see any rule specifying the name of the shape’s parent swimlane.  Is this possible?

20915
Cameron G
Lucid Legend Level 3
M
MaximHappening
asked in Product Questions
Can't have participants postits in visual activities Start stop continue exercise

Hi, After setting up a start stop continue exercise template, it’s impossible for participants to create and add their own postits to the board. How can I fix this?Maxim

10815
Ambar D
B
Brent O
asked in Product Questions
Age of Salesforce templates

Can anyone tell me how old the Salesforce Templates are?  I want to make sure they are recent before I rely on them.  Cheers.

425
Ambar D
Neha R101
Neha R101
asked in Product Questions
Entity relationship diagram (ERD) using lucid chart

Hi     I have build an entity relationship diagram using lucid chart. The diagram is pretty huge .1 table is connected with many tables .Is there any way to highlight the tables which is connected to a particular table ? Please suggest.   Regards Neha 

253
Zuzia S
Kelly C
Kelly C
asked in Product Questions
Centering an object on a page

Wow. I've used just about every drawing program under the sun and only illustrator is as unintuitive. But at least their help and tutorials actually are helpful. I put a text box (title) at the top of my page. I want to center it on the page. I select Arrange (logically enough) and would select Align Objects but I can't because it is grayed out. Because it seems you can only align objects relative to objects not the page. I've tried several different ways of asking Help how to do this with no success.  Another disappointment.

3256
Ambar D
J
jxerry
asked in Product Questions
Flip a group of objects horizontally

Hi there,I’m an LED wall designer, and I’ve recently started using Lucid to create topology diagrams. My current goal is to flip a diagram while preserving the shapes and text values. This way, when I hand it off to the crew, they can easily reference it from both the front and back of the LED wall. Is this achievable?Thnx. 

533
Ambar D
S
Sedi
asked in Product Questions
Integrating Lucid and Teams on different accounts

Hello, I need to integrate Teams and LucidCharts, but they are on different accounts. Is it still possible?

132
Ambar D
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