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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 395 Topics
  • 861 Replies
395 Topics
Shanna H
Shanna HLucid support team
posted in Admin Questions
Migrate the Jira Server or Data Center integration to the Lucid data residency region

This post will provide instructions on how to migrate your Jira Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.While you may still be using the Jira Server integration, keep in mind that it is no longer supported following Atlassian’s deprecation of the product. Refer to this community post for more information.Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app. You will first need to unlink the Jira integration on lucidapp.eu. Follow these steps:Log in to lucidapp.eu. Select Admin. Click on App Integration from the left-hand menu. Select Lucidchart from the dropdown. Locate the “Jira Server” tile and select Manage. Click Delete. Next, you will upda

480
Shanna H
8 months ago
B
bchao
asked in Admin Questions
Can I be a billing admin and not use up a license?

Hello. I am new to Lucid and currently the account owner. Is there a way to make myself only a billing admin, so that I will not count against the number of licenses?Thanks.

481
Karsten B
9 months ago
B
BCoxIntelycareIT
asked in Admin Questions
Document Expirey

Hello,Upper Management in the company I work for it wondering why there is a 30 day expiry on all documents?Any insight into this is greatly appreciated! Brenden CoxSupport Engineer | Intelycare

141
Emma B
9 months ago
S
Synthica Energy
asked in Admin Questions
Google Workspace Integration

I have followed the steps in the, "Integrate Lucid with Google Workspace", article to add the LucidSpark and LucidChart marketplace applications to Google Workspace and enabled Google OAuth login. When I open the App Integrations menu in Lucid, the sync and drive integration settings are greyed out. What do I need to do to provision Lucid users via Google Workspace?

443
Mj Z
9 months ago
P
Phil
asked in Admin Questions
Transfer ownership of Teams Folder

We have a Teams account with folders for various clients. For one of our clients we have invited them as a collaborator with their paid account. We have just completed a very large project for them and now want to transfer ownership of their entire folder to them. I can’t see how to do this - is there a way to transfer a Team folder to another account?P.S. I am the account owner and it won’t even let me move the Team folder back to my private documents, even though I found documentation that said I should be able to do this. I

1095
Flavia D
9 months ago
I
infosec
asked in Admin Questions
Export user list as an admin on a team subscription

Hello,I need to check the existing licenses in my team, but your product does not have User Export, nor is it allowed to copy even the names of the users, why do we suffer for such a simple feature despite paying a license fee.Good work.

1293
Abigail M
9 months ago
Christopher C103
Christopher C103
asked in Admin Questions
Do admins on Lucid enterprise accounts need to be licensed?

Hi, We recently setup Okta/SCIM to handle new account creation for Lucid. New Lucid users would submit a Service Desk ticket where our Service Desk team would then grant that request directly in Okta w/o needing to log into Lucid. Our Service Desk team is requesting a single admin account to view licensing within Lucid. Does a license need to be associated with an admin account? 

501
Eric R
9 months ago
M
mcelvaine
asked in Admin Questions
integrating Lucidchart with Confluence

I integrated or imported Lucid Chart into Chalk (byproduct of Confluence). My goal was to allow users to view diagram BUT NOT EDIT IT. I used Lucid Chart versus using Visio so that I could a) integrate into Confluence (Chalk) and b) so users could click on objects that I linked to other sources (url/pages/documents). Again, but I do not want users who have license to LucidChart (which are many in my organization) to be able to ‘edit the diagrams’. How do I lock it so this doesn’t happen?

1355
Adam Y
9 months ago
I
Islam Ziane
asked in Admin Questions
Nothing happen when i change the email for users

Nothing happen when i change the email for users in Admin > Users Page. i am a Team Admin and want to change this field for many users, there is no error message when i submit. is there a trick or a solution for this, than you ?

183
Eric R
9 months ago
E
EddieL
asked in Admin Questions
Can't accept invite a lucidchart.eu invite from a lucid.app account

I am a new lucidapp user; a collaborator has shared with me a project that I believe is still on the lucidapp.eu domain. They have done so via an email invite. When I click on the invite link (sent from Lucidchart <sharing@app.lucid.co>), it redirects me to https://lucidapp.eu/users/login. However, I am unable to make an account on the EU domain because whenever I navigate to lucidchart/spark/scale, I get redirected to the .com domain. I was wondering if there was any way around this? Either being able to create an .EU account so I can accept the invite or by following an alternative .com invite link. Thanks

892
E
9 months ago
N
Norbert
asked in Admin Questions
Use of Lucidchart in engineering thesis

Hello,I am wondering, I want to use the flowchart I created in Lucidchart in my engineering thesis. What requirements do I need to meet, can I use my flowcharts from Lucidchart at all? What are the citation requirements?Kind regards,Norbert.

241
Humas1985
Lucid Legend Level 6
9 months ago
D
DrSteveDay
asked in Admin Questions
Locate large files in order to free up storage

Hi, I’m reaching my storage limit and the only options I have been given are to buy more licences or upgrade my account - neither of which I want to do.I need to find which documents are taking up the storage so I can delete them.How can I do this without manually click on every document?Thanks

301
Leianne C
9 months ago
G
g.michallek
asked in Admin Questions
Managing Director of the company option for billing informations

Hey Community, i´m a fresh Lucid user and i want to change my Managing Director of the company but i can´t find it. I´ll hope somebody could help me.  

101
Emma B
9 months ago
K
Kin
asked in Admin Questions
Can't delete my document

I tried to move my document to trash but it just could not be removed and returned to where it was with a red expression mark at the right bottom said you cant delete this document. 

302
Micah
9 months ago
Stephane C
Stephane C
asked in Admin Questions
Group (domain) sharing showing more users than are in the group.

I have just shared a folder with users in our domain. The folder now says it’s shared with 11 users, but when I check the domain group, there it only says there are 6 users. How do I manage the 11 users?? I don’t want to share this folder with anyone not shown in the group of 6 users. 

111
Humas1985
Lucid Legend Level 6
9 months ago
itsupport
itsupport
asked in Admin Questions
Regarding Delicensing and Data Management

After delicensing, the user's license in Lucid Chart data should be transferred to the respective user's Google Drive. How do we achieve this?

241
Quadeshia
9 months ago
R
royyung
asked in Admin Questions
All my previous flow charts are gone

I am on a annual plan, but today I discovered all my [previous flow charts are gone. Is there a way to restore these? 

3237
C
9 months ago
M
michaelmarinucci
asked in Admin Questions
Is there any possible way to delicense a user and not be forced to transfer their docs?

We have SCIM enabled for Lucid. According to this doc: https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account, whenever a user is delicensed, the system forces transfer of the user’s docs before they can be delicensed. This seems to be forced in the SCIM depro behavior as well as in a manual delicensing. For various reasons, we do not want to transfer docs they owned when we delicense them. Is there any possible way to delicense a user without being forced to transfer their docs to some other user?

845
Humas1985
Lucid Legend Level 6
9 months ago
M
michaelmarinucci
asked in Admin Questions
Does a deactivated user retain its access to other users' shared docs?

Hi all, I can’t find this answer anywhere. We utilize SCIM depro to deactivate and delicense a user. If a user has access to other users’ docs, and we depro them via SCIM, will the user retain those shared accesses? If we need to reactivate that user, will they instantly get access back to those other docs they were shared on? Thanks!

363
Mj Z
9 months ago
S
stanislaw.wisniewski
asked in Admin Questions
Is it possible to get more use data informations then ones included by default in All user data File

Hi,Is it possible to make this more extented? Like get what file specifically user created , on what dates, if files created by user were shared with anyone etc? Regards

151
Emma B
9 months ago
T
ThisUserNameIsAnnoying
asked in Admin Questions
Change from Google SSO to a username and password

I need help to see if this is possible.  We are leaving Google and so my Lucid chart login is associated with SSO for google.  Is there a way to change it to a username and password?

771
Mj Z
9 months ago
A
adewald
asked in Admin Questions
How many documents can be created with the EDU account?

Does the free EDU pro account have unlimited document creation? It says unlimited document creation on this site but my account will not let me create more than 3 documents.   

201
Micah
9 months ago
J
jeffp2020
asked in Admin Questions
Can't schedule update

I have a LucidScale integration setup with a Cloud provider.However, when i try to set a data import via a schedule, i get an error: Can't schedule updateThere is already a scheduled update for this same Account from this Lucid account.I dont have a schedule set. At least not for me. I shared this account with a co-worker via DataHub > Credentials. So they could also make models and such off it.I think they set an schedule for the update. But on my end, it never updates the data? So i have to manually request the update from the account anf wait for it to get done, then go make/update my models. Am I missing something here??

131
Quadeshia
9 months ago
K
Kieran Spruce
asked in Admin Questions
Can't switch accounts

Hi, I am trying to switch from my company account to another account I created for working with a client (different email address).But every time I try to login with this other account it just logs me in with my company account email address.I have even tried deleting the company account, but no luck.Any help would be greatly appreciated. Thank you,Kieran

441
Quadeshia
9 months ago
D
dsperring
asked in Admin Questions
Organization Image Library

How can I edit and/or remove an image library that was shared with me? As a Lucid admin for an enterprise organization, we would like to create image libraries for our users and I understand how we can do that. But there are some image libraries shared with our org that are outdated and we would like to clean up, though I am not sure who owns them or how to go about removing them from everyone’s view.

201
Humas1985
Lucid Legend Level 6
10 months ago
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