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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 368 Topics
  • 775 Replies
368 Topics
A
aakbar
asked in Admin Questions
[Bug?] Screen appears blank when trying to link to google sheet

 

211
Leianne C
9 months ago
Adam Y
Adam YLucid support team
posted in Admin Questions
Troubleshooting SCIM: The Two Most Common Errors

Lucid offers user provisioning/de-provisioning and group management via CRUD operations against the users and groups on an enterprise account via our SCIM REST API. For the technical instructions on accessing the SCIM REST API for Lucid please refer to our SCIM resource in the Developer Portal and post for help in the Lucid for Developers community. The purpose of this post is to provide troubleshooting recommendations for common errors that occur when using SCIM to manage or provision Lucid users. This feature is only available to users on Enterprise accounts. See the Upgrade your Lucid account article for instructions to upgrade. Cause of Error: User already created outside of account with SCIM enabled (429 conflict error)Possible Errors Returned: “Error while creating user x: Conflict. Errors reported by remote server" "Error: User x can not be created because the email already exists" Solution: Invite them to the account via the Lucid Admin Panel. In this case the user in question

3111
Humas1985
Lucid Legend Level 4
9 months ago
E
EricC
asked in Admin Questions
SCIM for JumpCloud

I’m trying to connect JumpCloud to Lucid for user provisioning using SCIM, but getting an error. I contacted JumpCloud support, who had this response:I found some information regarding this error with our Engineering team, it seems that the error is caused by the Service Provider (Lucid) as they are sending us roles attribute in string type. but JumpCloud needs it as roles: [{value: "string"}]. I would suggest you to contact Lucid to see if they can send the role with the correct values. Has anyone else experienced this?

402
E
9 months ago
J
JSarbua PacificLife
asked in Admin Questions
Publish and Embedded Document Questions

How can we find out the first time a document was published in our account?How can we get a list of all published documents, including who published them and their publication dates?Embedded Feature Usage:How do we track how many users have used the embedded feature, the total number of embedded documents, and who they are?General Usage Reporting:Are there reports to find information based on the questions above, and if they exist, how can we find them?Thanks,

101
Micah
9 months ago
J
jmcivor
asked in Admin Questions
SSO SAML uses info in email, username, either or both?

Hi Lucid Community,I have a couple of questions regarding SSO SAML and Lucid user profile.  The Lucid user profile has username and email address which both all\support email address information.  Would anyone be able to confirm what field on a Lucid user profile is referenced\used by SSO?  What happens if a Lucid user profile has different information with respect to email address in the username and Email fields? Thank you,Jen

331
Karsten B
9 months ago
A
AlfredO
asked in Admin Questions
Shortcuts for Arrange not working in spanish keyboard

I can’t make work the preset shortcuts for arrange (Ctrl ], Ctrl [, Ctrl Alt ], Ctrl Alt [) with the spanish keyboard. Any solution?

181
Ria S
Lucid Legend Level 2
9 months ago
A
ashish chandran
asked in Admin Questions
OKTA to Microsoft SSO

Hi Team,We are working on migrating our Lucid platform from OKTA to Microsoft SSO. Wanted to confirm if there roadblock or pre-requisite =s from our or Lucid’s end.

151
Emma B
9 months ago
S
samcasce
asked in Admin Questions
When joining an individual account to a Team account, will you lose the documents in the individual account?

When acquire account Team with other email and link existing account Individual, Have loss the projects created in account Individual?

141
Leianne C
9 months ago
P
paul.roberts
asked in Admin Questions
Lucid Cards for Jira Cloud Jira permissions

Hi all,I recently added Lucid Cards for Jira Cloud to our Lucid account (I am an admin), and so far works as expected for my account but the user that requested it can’t access the expected projects in the Jira instance that it is connected to. I can see all projects and tickets (I am a site admin there) but even projects I know that the user is an admin of shows nothing. What permissions does this plugin specifically look for to allow access?

313
Leianne C
9 months ago
R
rachelle.chiang
asked in Admin Questions
Team Folders - how can I set up subfolders so they have the same access as main Team folder?

I currently have a Team Folder set up with access given to multiple team members. When I created Subfolders under the main Team folder, I am still the only one that has access to each sub-folder, and it seems that I have to repeat the process of granting access to each team member. How can I make it so that the permissions of the parent Team folder carry over to the sub-folders? 

281
Emma B
9 months ago
I
Ideaworks
asked in Admin Questions
Rename a folder

How can I rename the My Documents folder

131
Quadeshia
9 months ago
D
dillonbailey
asked in Admin Questions
Unable to create team

Unable to create team  

141
Mj Z
9 months ago
E
ESeifert
asked in Admin Questions
Can I disable the 'Get started in Lucid' email invite.

Hello,Is there a way to disable the ‘Get Started in Lucid’ email invite? I want to add all my users to the SSO group, but I don’t need an invite to be sent to them. Thanks,ES 

201
Emma B
9 months ago
P
Prashant Adhikari
asked in Admin Questions
Lucid invite not working internal staff

Hi, ‘I recently have invited few of my internal staffs. But they didn’t receive any accept invitation in the mails.I have checked all the policies and exchance server but no traces of it. Can anyone assist?

461
Flavia D
9 months ago
S
sureshkumar
asked in Admin Questions
Lucidchart diagrams are showing page not found error in Confluence

Hi Team, From yesterday , Lucidchart diagrams are not showing up in our confluence instance. Instead of that we are getting page not found error.Can someone please help us on this ASAP

744
Flavia D
9 months ago
D
DigitalOS
asked in Admin Questions
Files "anonymized"

We delicensed a user and transferred ownership of their files to an admin account. The user was relicensed and we’ve shared their original documents.However some (11) of the files were retitled to “anonymized” and we and the original owner are unable to open the fles.Any idea why this anonimization occurred or how to restore the original files?

363
Emma B
9 months ago
Shanna H
Shanna HLucid support team
posted in Admin Questions
Migrate the Confluence Server or Data Center integration to the new Lucid data residency region

This post will provide instructions on how to migrate your Confluence Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app.  You will first need to unlink the Confluence integration on lucidapp.eu. Follow these steps:Log in to lucidapp.eu. Select Admin.  Click on App Integration from the left-hand menu.  Select Lucidchart from the dropdown. Locate the “Confluence Server” tile and select Manage. Click Unlink. Then, you will manually update the Confluence integration to version 1.27.0 (if it's not at that version already):Navigate to “Manage Apps” in your Confluence settings.  Look for the “Installed versio

2730
Shanna H
9 months ago
T
timothy.sing
asked in Admin Questions
Okta Automatic provisioning of user **** to app Lucid failed: Error while creating user *** : Bad Request. Errors reported by remote server: {"obj":[]}

Having an issue automatically provisioning SCIM users with OktaError:Okta Automatic provisioning of user **** to app Lucid failed: Error while creating user *** : Bad Request. Errors reported by remote server: {"obj":[]}I cant see any other errors or logs giving more details to which array could be causing the issue.

571
Adam Y
9 months ago
J
Jens Jakob Plauborg
asked in Admin Questions
Unable to link interactive Lucidchart diagram to documentation in Confluence

Our team has always been able to either copy/paste a LucidChart diagram URL in our Confluence documentation to import an interactive diagram, or add it via the built-in function in Confluence.For the past couple of months this functionality has stopped working, and it’s rather frustrating.As a workaround we’ve been screenshotting the diagrams into our Confluence documentation, and added the link to the diagram, but now we can no longer paste the URL anymore, as it automatically tries importing the interactive diagram - which doesn’t work.We’ve tried different browsers, and we’ve tried clearing ALL browser history, caches, cookies etc., but this has no effect.Please see attached screenshots of the error.When clicking “Log In”, we’re met with the error seen on the screenshot below  Has anyone else experienced this, or found a fix? Thanks in advance

2607
Eric R
9 months ago
G
Gary W
asked in Admin Questions
list of the all documents that a specific individual owns

How do i find a list of the all documents that a specific individual owns in Lucidchart?

471
Emma B
10 months ago
J
jennakkilby
asked in Admin Questions
Reporting lines for multiple managers.

when you’re creating an org chart, is there a way to have someone report to multiple managers. the system seem to automatically create a line, but i cant create another one. i have people in the organisation who report to multiple managers and the org chart will be not just confusing, but wrong, if i cant get it to work. i have seen a post here mentioning that you can use the “red dot” to drag a new line, but i dont have a red dot. only  the regular blue ones. help please. 

1331
Leianne C
10 months ago
S
SamanthaKay95
asked in Admin Questions
someone is using your company to scam

 

811
Adam Y
10 months ago
N
NaomiVANZ
asked in Admin Questions
Google Slide integrations with Lucidchart - Do these work with copies of the original Google Slide deck slides

I have people requesting edit access to my Google slides which are linked to my Lucidchart objects. If they edit my slides then the lucidchart objects will also update. I do not want this to happen.If I instruct them to make a copy of the original google slide deck and edit that, will my lucidcharts be affected? Please advise, thanks

517
Emma B
10 months ago
J
jbosco6
asked in Admin Questions
Restore a users projects

Hello - We had someone leave our firm and his Lucid account is no longer active in our admin console. Is there a way to retrieve his projects as an admin? Thx!

473
Mj Z
10 months ago
J
Joepvc
asked in Admin Questions
Maximum storage

I had 6 documents and was at the maximum storage of 25mb, I deleted 3 of them and was still at a high storage capacity that I couldn’t add anymore pictures to my document I was working on. I don’t understand how my storage was still at 95% when I’ve deleted 3 big documents. I looked at the documents file size that were left and saw that they were combined 2365.4 Kb or 2.3 mb, I don’t understand how my storage is at 95%

251
Leianne C
10 months ago
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