Our university has introduced Canvas LMS as an educational institution and plans to use Lucid Chart. In this case, if someone who already has a paid Lucid account registers with the same email address used for Canvas LMS (resulting in duplicate accounts), which account will take precedence? Can the accounts be used separately for Canvas LMS and for individual use? Please also advise on how to notify users with duplicate accounts.
Solved
Response to users with duplicate accounts for Canvas LMS accounts and paid versions
Best answer by Kelsey Gaag
Hi
Thank you for posting in the Lucid Community! When you access Lucid for the first time using the Canvas-Lucid experience, you will need to log in. The email you use in that initial login will be the one connected to Canvas.
Hope this helps!
+16Hi
Thank you for posting in the Lucid Community! When you access Lucid for the first time using the Canvas-Lucid experience, you will need to log in. The email you use in that initial login will be the one connected to Canvas.
Hope this helps!
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
