Admin questions

Hi Folk My IT department is telling me we need to move away from Lucidchart for Confluence since we have an on-prem Data Center installation of Confluence and Lucidchart no longer supports that so we must port all our existing Lucid diagrams to Gliffy. Can you confirm if this is the case or will we be able to continue to have the Lucidchart plugin for our Data Center Confluence instance going forward? Thanks - Rick

As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) data? If this report does not exist in a self service mode today can you build this feature? Can this data be accessed via API?

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

purpose

Não consigo cancelar minha assinatura. Só aparece a opção encerrar conta que leva a duas opções: "Não obrigada. Cancele a conta." e "Aceitar oferta".  

Prezados   boa tarde! em 23/09 foi cobrado o valor trimestral de US$6000 mas não recebemos a invoice referente a esta cobrança e também não estamos conseguindo resgatá-la no site. por gentileza poderia nos ajudar?

We recently had a domain and alias domain setup but the alias domain ended up becoming the main domain and your team merged the two domains together and we cannot get lucid charts to recognize the new domain for google SSO even after reinstalling the app through the domain. I was trying to figure out how to put in a ticket but I could not find a spot to do this. 

No encuentro ningún apartado para cancelar 

When selecting an account (admin) to de-licence Lucidchart and free up a licence for an actual user the option to remove the licence is greyed out. Any ideas?

Trying to configure SSO for Azure AD and the guide does not include the reply URL needed to enter into the Azure portal.

I need to review the usage of all users in my account. I cannot find a report that shows how many if any documents each member owns. I must disable the account take ownership of their documents review the documents then recreate the user and make them owner of the documents again. I also tried backing up our documents but get a .laf file that I cannot open/review. How do I determine usage statistics? thank you.

Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?

Hello Are you currently or do you plan to be DFARS compliant in the near future? We are being asked to remove all services that are not DFARS compliant so this is important.   Thanks!CJ

is there a way we can use e.g. a GSuite or AD group to populate user groups in Lucidchart?

Hi I'm about to include a new team member and provide License but do not want him to access other squad's folders and documents. How do I restrict that new member's VIEW access? How do I restrict that new member's EDIT access? Is including/excluding him in groups sufficient for this requirement?

We are currently doing a full review and redesigning the network of one of our customers. However this time the customer is a bank and one of their requirements is to do all the work within the company premises. A full non-disclosure policy. That means we need to keep their data protected and inaccessible outside the premise. Thus we are looking for a full offline version of LucidChart. Any recommendations?

So we have 1 available license on our Lucidchart account but for some reason I am unable to add a specific user. The request goes through as normal no error messages. But it still shows that license as available and the user doesn't show up in "Users" or in "Pending."    Any help would be appreciated. Thanks!

I need to audit our Lucid licenses and we have over 500 users in my list. I have to build a CSV or Excel file to submit to my supervisor with all the users names emails and whether or not they actually have a license... which is already all recorded in Lucidchart. I need this done ASAP and would much rather export rather that manually recreate this entire list in Excel. How do I export this list?!

Hi Support team We have enterprise account with many licenses on Lucid. We have a use case when we need to collaboratively work on one diagram with a couple of people from an external organization. We can't add them and spend licenses to them. We know it's a normal practice when a cloud collaborative app offers limited seats for free use outside of organization. Like: "purchase 100 licenses and get 5 free seats for external collaborators with a bit restricted functionality". Does Lucidchart have anything similar? Regards Aleks

Hello I noticed there is a function to bulk import users based on email using a CSV file. Is there anyway to remove users in the same manner and transfer files to a specified account. The use case is that we have 560 accounts with many no longer needing the account and would like to unassign.   Thank you Bobby Hilvert

We have upgraded to Enterprise mode and users are now able to be granted a licence automatically we have checked the settings are they are set to request a licence what is wrong or what have we missed

Hi   How to invite other team members who were not added when creating the account? I want them to be invited to experience Lucidchart.   RegardsSrini

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew