Admin questions

How can I resize or set specific size for the attribute column(s) of a card used in Salesforce templates?When the text does not contain any space, the column will be resized accordingly which is desired (2nd column in screenshot below). However, when the text includes space, it return breaks making more than a line (first column in screenshot below).  

[I added this to an existing thread initially, but I think that just makes it look like a reply ...]I have a similar problem and am hoping it’s not too late. I had a previous individual Lucid account for our organisation under a comms@[domain] email for several years with lots of work on it. Some months ago my org changed to a team account with multiple users, and I was added under my own work address (same domain).I’d not accessed Lucid for a couple of months and when I tried today, went in initially on my old account where I could temporarily see my old docs, but knowing I was now supposed to be on a new account I then logged into that but no sign of the old docs, and when I tried going back to the old account, it just switches me straight back to the new one.Is there any chance of retrieving all this work? - it’s a LOT.And is the admin you mention someone within our org - if so, I doubt they’d be able to help - can someone please explain the necessary steps if it is possible?Or mayb

I’ve got a request from an end user to integrate LucidChart with SNOW.  I tried following the steps in the following article: Integrate Lucidchart with ServiceNow – LucidThere isn’t an “install” button?  There is a “Manage Connections” drop down, which when selected, says “Connect for Me” or “Connect for my Team”.  Is that the same thing as install?

I have a LucidChart Team. In that team, I have setup some people as Managers (in the Manage Team Members dialog on the Team home page). Within that team site, a couple of folders down, there is a diagram that those Managers can open, but cannot edit. I verified that there is no one on the diagram’s Sharing Options list (other than the team) and no one on the parent and grandparent folder’s Sharing Options list (other than the team). Why can my Team Managers not edit Team docs?

It would be ideal if there was a way to program the JIRA integration to choose if Lucid writes back or not any changes you’re making in things like roadmap. We are wanting our roadmap to be a visual read-only of our JIRA projects. When we move a card, we don’t want it to actually write back changes to the dates in JIRA. There are many reasons to move a card and having to move it to an exact position is difficult. There are sometimes accidental moves as well.

Trying to add a product support question here: Submit a request – Lucid Got this error after submitting - how can I submit a product support request? Access to help.lucid.co was deniedYou don't have the user rights to view this page.HTTP ERROR 403Microsoft Edge  

I want to insert a chart for my document, and all process fully automated 

Hi, I am trying to add myself to a couple teams I created recently so I can help them out initially with organizing and viewing things in their team, but when i try to add a team member my own account does not show up when i do a search. I’m the account owner, and i’ve added myself to teams in the past so i have membership into some already. I can add others to the team just fine. Is there a limit to how many teams you can be a member of, or a security setting I might have missed or set by accident?

Trying to connect Jira to Lucid and the directions are generic.  I installed the lucid app in Jira.  There is a configure, go there.  There is a new button “Connect to Team”.  I do that and get a generic error that has no search results.  The error is from a lucid.com website, so it is not coming from Jira. Sorry!Our servers experienced an error. We apologize for the inconvenience. Flow ID: 8473455161684ba6Time: 2025-11-10T19:37:57.570Z Any insight here?

I custom made an org chart with photos last week.  Today I am trying to add more photos and I’m not able to.  Is there a photo shape I should be using?

Hello,My company acquired another company with it’s own Lucid instance.  How do I migrate all of the accounts and data over from their lucid instance to another?  Please advise.Thanks,Gabe C.

 Hi,I have added mermade code into the diagram as a code section, and it is appearing on the preview but not on the actual page. I have tried all the usual methods to fix this: I have refreshed my page, opened a new Lucid document and tried it in there, I have input a new made code in the same document, and that works, I have reset my computer, but nothing seems to work. Since you can't expand/shrink the diagrams, it may get stuck in this state.If someone could explain why this is happening, that would be much appreciated.Thank you

we have the lucid chart addon for confluence and one of our users is not able to edit the document after inserting it into a page. he gets the error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit.”  using the document picker to insert the diagram does not help. user would like to increase the height of the chart but is unable to make any edits.

If you are seeing the error message “Unable to join team, the account is full.” when trying to join a Team account, please send this community post to your account admin. Every user on a Team account is required to have a license. If there are no more licenses available on your Team account, you will be unable to join until the admin takes one of the following actions:The admin can purchase additional licenses in the admin panel. For more information on how to do this please review our Add more Lucid licenses Help Center article. Alternatively, the admin can delete users from the account to make room for new team members. For more information on how to do this please review our User Management Help Center article.

2 Users recently lost licenses unexpectedly.  Trying to find logs to see what happened.

My lucidchart currently logs in using my gmail credentials.  Is there a way to switch it to an email - password combination?  I am no long in charge of our charts and I’m not handing over my gmail information to the new guy. Thank you, Chad Helton

Hello Team, Can anyone suggest on how to add ourself who are admins to the Lucid portal, as additional owners to the overall diagrams.

Hello,I can’t create a new diagram or open existing ones - the page keeps loading and never finishes. Could you please help?  

I am trying to link the salesforce org using link betton. It prompted me to salesforce login screen and I entered the credwntials to login and it prompted the permission screen to allow access to lucid chart. Once allowing, it is stuck at that point. Org does not show as it is linked. However, It did created an entry in Oauth usage in Salesforce and I installed the Lucid chart connected app and assigned necessary permissions for myself. When tried again to link, I am receiving error "Salesforce connection is not successful: unknown_error".

Hi, We have a Lucidpark for our team, although I am the manager of the Teamspace, I am not able to use a user to the Lucidpark.  It asks me to download slack but I don’t need to. It says it is an internal user but it is not. Can you pls help me? 

I have a few users to add and licenses to grant, but the Users tile is not populating. I’ve tried three browsers, and one of my co-workers, who is also an admin has tried Edge, Chrome, and Firefox as well. Screenshots of the Java pane. 

On a request for access there is a banner that says, “This user has not yet verified their email address.” Neither the user nor I as an admin can find a way to conform their email address or re-send another verification email. We are an SSO shop, which makes this even more curious.Can someone please explain?

I’m finding that actions such as deleting a document, creating a copy of a document or emptying the trash require multiple attempts before they work.When trying to delete, I click the button in the dialog box to “Delete item(s)” and it just sits there most times. When trying to make a copy, the box closes, I get a notification bottom-right of the screen saying “Creating copy” but it stays there indefinitely, and no copy is created. Before I cancel my subscription, are there any solutions?Thanks

Without going through a user deactivation, is there a way to see how many chart documents a user owns?

Contextmy work email extension was changed from .co.uk to .com  when I signed in I all access to previous folder was goneseen the new teams hub functionality and thought i’ll create a team and invite my team as they will go through this email change soon too and will be faster to onboard new team mates by adding them to the one team that has access to all the shared content rather than giving individuals a list of things to get access to they just need this new team got the team all set up and created new folders and docs in that specific team space then my lucid admin “merged” the old and new lucid accountsthe new .com account’s user specific docs were transferred into my old account + got the old access mentioned at the beginning back Question/ Issuethe team I created i’m no longer a member ofi requested accessbut when creating the team i didn’t realise there is a management role that differs from inviting users to the team to share and edit because of this the team does not have a m