Hi Vincent thanks for posting in the community! Because this question regarding document transfer deals directly with your account I have moved your post to a private ticket to direct it to the appropriate team.
Please also note that we recently updated our delete/delicense/transfer UI flow. Now if a user doesn't have any diagrams to be transferred then the option to transfer files won't appear. If the user you deleted showed as having created documents but you still didn't get the option to transfer files that means those documents were created in shared folders/team folders and don't need to be transferred anywhere.
If anyone else has questions regarding specific document transfer events please contact us using this form so that we may assist more directly.
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Login with SSO
Log in with LucidEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.
