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Invitation to join a team on a premium Lucid account

  • June 17, 2022
  • 3 replies
  • 19 views

Hugo W

I was invited to join a team with a premium account. However when I followed the invitation link Lucidchart sent an error message and I couldn't join the team to have a premium access. How can I join the team?

Thank you for your help.

Best answer by Phillip W

Hey Hugo

Thanks for posting in the Community! Because this deals directly with your account I have created a support ticket for you. You will hear from us shortly. 

If anyone else out there is experiencing a similar issue you can reach out to us directly at support@lucidchart.com. Cheers!

Comments

Phillip W
Forum|alt.badge.img+16
  • Lucid support team
  • Answer
  • June 17, 2022

Hey Hugo

Thanks for posting in the Community! Because this deals directly with your account I have created a support ticket for you. You will hear from us shortly. 

If anyone else out there is experiencing a similar issue you can reach out to us directly at support@lucidchart.com. Cheers!


jmeyer
  • June 21, 2022

Having a similar issue just emailed support - thanks


Micah
Forum|alt.badge.img+20
  • Lucid community team
  • June 21, 2022

@jmeyer Thanks for continuing this thread - we've received your ticket and have responded there!