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Hugo W
Jun 17, 2022 2:41 PM UTC
Solved

Invitation to join a team on a premium Lucid account

I was invited to join a team with a premium account. However when I followed the invitation link Lucidchart sent an error message and I couldn't join the team to have a premium access. How can I join the team?

Thank you for your help.

Phillip W
Phillip WAnswer
Lucid support team
Jun 17, 2022 5:40 PM UTC

Hey Hugo

Thanks for posting in the Community! Because this deals directly with your account I have created a support ticket for you. You will hear from us shortly. 

If anyone else out there is experiencing a similar issue you can reach out to us directly at support@lucidchart.com. Cheers!

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Phillip W
Phillip WAnswer
Lucid support team
Jun 17, 2022 5:40 PM UTC

Hey Hugo

Thanks for posting in the Community! Because this deals directly with your account I have created a support ticket for you. You will hear from us shortly. 

If anyone else out there is experiencing a similar issue you can reach out to us directly at support@lucidchart.com. Cheers!

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jmeyer
Jun 21, 2022 6:01 PM UTC

Having a similar issue just emailed support - thanks

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Micah
Lucid community team
Jun 21, 2022 6:12 PM UTC

@jmeyer Thanks for continuing this thread - we've received your ticket and have responded there! 

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