Admin Questions

How can a view user request for a license 

Super Administrator's Dashboard

Who Can Make Admin changes?For each team or enterprise account different roles have different accesses to make changes and monitor the account. For more information on what roles each Admin plays please review our Admin Roles help center article.  For each team there is an Account Owner who has full control of the account. If the current Account Owner is leaving the company or your team then there will need to be a change in Account Ownership. Depending on your role on the team you can change or request to change the Account Owner.Note: The simplest way to change account ownership is to have the current Account Owner transfer ownership to another User on the team before they leave the company or team.Account Owner: If you are currently the Account Owner of your team then you can transfer ownershi

How do I view ALL of the Team folders within our account?  I am the account owner.  Some team members have left the organisation and we need to have visibility over all Team Folders created within our account. 

I am trying to move Onpremise file shares on a file server to azure files. I have already completed initial poc with below steps 1. created azure file share and joined it to Hybrid AD 2. Installed File sync on the file server and created a file sync group to sync files on shares to Azure files 3. Mapped the azure file shares on clients using Intune All great now what are the practical issues 1. Checking nested groups to propagate top level share permissions to folders and files inside the parent folder 2. File Shadow copies. How to get file shadow copies in Azure files 3. limitations of azure files share size 4. Costing of data

Requirement Analysis of Conceptualizing Internet of Things (IOT) Model for Improving Customer Eperience in the Retail industry in Somalia

Hi there Unfortunately I couldn't find answer for my question in the Help Center and Community. We are onboarding the service Lucid by our workflow and need more transparency to understand if other users will be able to access the shared content after the data is transferred during user deletion? Thanks.

our company Migrated us form Lucidchart Enterprise licensing to the Lucid Suite. I no cannot see any of my old  work it's like it all been erased. Is there a way to get my work back ?   

Hi  This article specifies that the license attributes already exist under the default app.    Both Lucidchart and Lucidspark license attributes are already added to the app but are unmapped by default. You will need to assign these attributes out to either individuals or groups to utilize the attributes.  However it's not specified what the attributes actually are. Looking at the SCIM API documentation it references an object urn:ietf:params:scim:schemas:extension:lucid:1.0:User but I don't see this included in any of existing attributes. The closest one I could guess to be right one is "entitlements" but it seems to be referencing a different schema.  The SAML setup for our org was created a while back s

Hi I'm trying to access the licenses that a user has via the SCIM 2.0 API. I can see via the Admin Dashboard that a user has both LucidChart and LucidSpark but the API returns: "productLicenses":{"Lucidchart":true"Aristotle":false"Lucidspark":false"LucidscaleExplorer":false"Socrates":false"LucidscaleCreator":false}

Is there any guidance on how to set up groups and team documents? We have a new enterprise account and when we add a new user they can't access the team documents. In their profile we add them to the teams and groups but they still can't see the folders or the documents. Is the a relationship between the shared folder and the groups?

system model

How can I pull a report showing login history of all existing users; this will allow me to re-assign licenses to those who really need them thanks.

Hard time finding support

Trying to contact support 

How can I see the last login date for users or alternatively run a report of users who've not logged in within 90 days?

If i want a desired icon what is the easiest way to add that?

Are you looking for a more efficient way to manage documents within your Enterprise account? Keeping track of all your documents and maintaining the viewing permissions for each member can be tedious. Thankfully Lucid allows you to create Groups to manage the licenses and permissions for group members. Use Groups in conjunction with Team Folders to easily manage both user access and document organization. To learn how follow this example to see how Jim manages his company’s Lucid account with Groups and Team Folders. After Jim added his teammates to his Enterprise account he set up groups for the Accounting Customer Service and Sales departments. To do this he navigated to his Admin Panel clicked the selected New Organization Group. Once the three groups were configured it was time to add his teammates to their respective groups. 

I am creating a set of custom shape libraries. I wish to create a main menu and then sub-libraries for each specific area similar to how UML is structured. Further I need to create clarifying icons for the custom menu entries. When I drag&drop the object from the drawing canvas to the library menu it uses a thumb-nail image of the shape which is relevantly in-discernable visually unless you hover over the icon. Lastly once completed: I will need to deploy to our team I will need to continue to administrate this while in active use I will need to manage this with revisions of the shapes/menus as deployment goes forward Thanks  

Is anyone else havinig issues with their online Lucid? today mine keeps locking up and reloading the web page

I am the administrator for Lucid within my company. I have a leader leaving and I need to grant owner permissions to an existing user. I have not bee successful in adding that person. They need to keep their current permissions which is a level up from the folder I need to grant permissions to. Any help would be appreciated. 

Hello I am trying to find a way that users are required to go through the Okta SSO to log into Lucidcharts. I can not find the setting to do so. Do I need to be the account admin to do this because I am only a team admin?     Thank you  Lucas Wilcox

I am trying to get list of documents using OAuth2 token via postman. Able to get token successfully but document list api not working.API: https://app.lucidchart.com/documents/docsHeader: Bearer token_value Response: <error> <status>403</status> <message>Access Denied</message> </error>

I am trying to determine if "admins" can limit the creation of folders in the LC environment whether it be a team folder or subfolders within teams.  

Although I'm the company admin for lucidchart I'm not able to view any documents unless they're explicitly shared with me. Is a setting I can use to have view access automatically to all documents?