Solved

Is there any possible way to delicense a user and not be forced to transfer their docs?

Forum|Forum|2 years ago
February 28, 2024
5 replies
211 views

We have SCIM enabled for Lucid. According to this doc: https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account, whenever a user is delicensed, the system forces transfer of the user’s docs before they can be delicensed. This seems to be forced in the SCIM depro behavior as well as in a manual delicensing.

For various reasons, we do not want to transfer docs they owned when we delicense them. Is there any possible way to delicense a user without being forced to transfer their docs to some other user?

Best answer by Humas1985

Hi @michaelmarinucci - The the ask here is to - delicense a user in Lucidchart without transferring their documents to another user, you may encounter hurdles because Lucidchart typically requires documents to be transferred to prevent data loss when a user is delicensed

For more info - you can also refer this link - https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account

Hope this helps - Happy to help further !!

Thank you very much and have a fantastic day!

Warm regards

Humas1985

Answer

Lucid Legend Level 10

Hi @michaelmarinucci - The the ask here is to - delicense a user in Lucidchart without transferring their documents to another user, you may encounter hurdles because Lucidchart typically requires documents to be transferred to prevent data loss when a user is delicensed

For more info - you can also refer this link - https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account

Hope this helps - Happy to help further !!

Thank you very much and have a fantastic day!

Warm regards

Huma || Lucid Legend

M

michaelmarinucciAuthor

Thanks @Humas1985 . So it seems Lucid forces data transfer when delicensing a user and there is no way around this. That is unfortunate, but thank you for confirming. We can consider this closed.

Humas1985

Lucid Legend Level 10

@michaelmarinucci Thanks for the understanding if you can mark the query as solved - if in case it is all aligned - which will also help other pursuers on this topic for future reference.

Have a great rest of your evening !!

Huma || Lucid Legend

M

michaelmarinucciAuthor

HI @Humas1985 , sorry I don’t see a Solved button, or know how to Solve this request. 🤷 Or can this be submitted as feedback for consideration?