Hi @royyung!

I am happy to help! 

If your work is lost, there are a few things you can do:

• The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post (in English).
• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

Please let us know if you continue to face this issue and we’ll be happy to take a closer look. Thank you!

thanks. I figured out it was because of the new SSO setup between my company and Lucid chart. I have checked with the team on backend and recovered my document. thanks!

Great news, @royyung! Glad you’re all set!

Have a great weekend & let us know if you need anything else!

This happened to me.  How did you check with the backend team?  

the account manager reached out to us. then I shared this case

@corys1 Thanks for continuing this thread! Are you still having difficulty locating your documents?

Yes.  Still no access to previous documents.    

I logged a ticket and they told me I have to go to the person on our side that manages accounts.  “The admins on your organization's Lucid account have the ability to simultaneously delete your old account while transferring all the files to your new account using our transfer/delete feature. Please contact your internal IT team to have them help you with this process.”

We’re a big company.  I hope I can find who the admins are.  

Thanks,
Cory