Question

Nothing happen when i change the email for users

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Nothing happen when i change the email for users in Admin > Users Page. i am a Team Admin and want to change this field for many users, there is no error message when i submit.
is there a trick or a solution for this, than you ?

create or edit user

Eric R

Lucid support team

Hi @Islam Ziane, thanks for your post! We usually see this when the email address you are trying to change to is already in use (likely by a user outside of your account). I would recommend checking this with the user in question.

If this is not the case, please try making the change in a private or incognito window.

If the issue still persists, it’d be best for you to submit a support ticket here, as further troubleshooting will likely require some sensitive information. Thanks!

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Islam ZianeAuthor

hey Eric, thank you for your answer, BUT :
i did try with email that i am sure that hasn’t a Lucid account. and tried also in multiple navigators and incognito tab. seems like it’s somthing else.

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Eric R

Lucid support team

Thanks for checking that! In this case it’d be best if you submit a support ticket here, as further troubleshooting will likely require some sensitive information. Thanks!

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