Product Questions

Hi everyone, can anyone help me solve this issue? When I add a note to my charts, even if I try to adapt it by adjusting the note shape, I’m not able to make it fully contain the text inside the note.

Within a text box we have been differentiating between red and orange text color for required vs. optional attributes. But all of a sudden, when I go to change the text color of one piece of text within a text box, now the custom color option automatically initiates, and there is no way to successfully select the pre-determined red. I keep ending up another color automatically selected, or no change, or different colors when I select the text box vs unselected. This is VERY frustrating, please help!  Unselected:Selected: 

Hello,I want to print on ANSI or Architectural size paper (Pre-defined C or D size). When I go to print, the paper size options do not include what I am looking for, and if I use a custom size, it prompts for paper size in pixels, not inches or other units. Any ideas? Hovik

Is there a way the copy the format of a shape and paint it to other shapes similar to excel?  "Format painter"?

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

My Lucid Chart seems to be locked at 8.5” x 11”, with the ability change it grayed out.  Is that a limitation of the free version?  (I’m an individual who occasionally used Visio, so $108 a year is too pricey.)

 When trying to search for images, the thumbnails are unavailable.  Looking at the debug console, there appears to be 403 errors.  This happens when the browser is in normal and incognito mode.   

There seems to have been a recent product update to Lucidchart and since then, line connectors are not connecting to the point in the destination shape that I want them to connect to. In my scenario - I am connecting one shape in a swimlane above to the first shape in the swimlane below. I am trying to connect the line to the top of the new shape but it defaults to what is shown below - which would be the starting point for the line connector from the new shape to the next one on the diagram. When I try and change the connection point, it just ignores and snaps back to where it put it. Can anyone help?  

Hi Support, I am an Architect working in the IT department and have been using Lucid for design software designs/solutions for many years. The Images search used to provide proper results before. but now it's mostly giving literal mean results, rather than contextual results. For example, I used “Cloudflare” as a search term, as I recall bringing the Cloudflare CDN logo in the past and using it in the diagram.But now it shows the actual Cloud and a flare image as a result. Please check the attached.I have seen other examples recently, having similar results, which are not usable in our IT context. These may be useful for art-related works, but Lucid (I assume) is mostly used within the IT department; it needs to stick to the context.Please validate my results, and hope you can help with any alternatives or resolutions. PS: I see powered by “pexels” in the search results; maybe something is configured differ

Hi Folks - I built a workflow doc using shapes and my text is hazy. I checked the shape settings as I read on other threads to turn off the shadow. The shadow is turned off and my text still appears hazy and hard to read. Any other fixes? Thanks!

I have an Org chart where almost everything is correct.  The issue I have is with one Tier 3 and the direct reports under him.  They do not flow vertically.  They are horizontal and I need them to be vertical.  How do I force this? 

We are utilizing the data-linking feature with the org chart template to display custom data in a hierarchical format. Our goal is to showcase a larger technology image instead of the small embedded icon that is available through conditional rules. While we can link to an externally hosted image, we would like to know if there is an official or easily accessible hosting option provided by Lucid. SharePoint is not suitable for this purpose since it is internal-only.How can we add images via URL?

It would be really helpful to be able to select a text object and make that the default format for new ones in the same document. This could work as in PowerPoint, and it would save a huge amount of time in creating and formating documents. 

When I share my Org Chart visual in View or Comment mode with other members in my team the other users are unable to expand/collapse like I do in my edit view. Is there a way to enable this or is this feature not available yet?

Is there a way to edit an object's size in Lucidchart without dragging?  For example I would like to change a door size to be 24" wide.  This is sometimes difficult to do by selecting and dragging.  Is there a way to select the object and the access some sort of properties editor and then just type in the exact dimension you need?

Hello,For the need of my Thesis I subscribed for the Individual plan and already paid a month. During my research I found out that as a student I can have the free Education plan.Which I did and confirmed my ID as a university student.I am planning to cancel the Individual plan in order to use my free Educational account. For the moment in order to work on the diagrams I have in my the Individual account I have shared them with my Educational. Right now there are 5-6 diagrams with many shapes, which is something that would forbid me from having a free plan without a subscription.My questions are:Given that I cancel my subscription for my Individual account will I still be able to work on the shared diagrams?  Is there an easier way to migrate from my Individual account to my Educational? I tried to copy the diagrams but it seems there is a restriction. Does the Education plan offers limited diagrams and shapes in comp

Hi Is there any tool/feature in LucidChart that has the ability to expand/ collapse tree diagrams but of pictures (and text)? I have come across the ones that do this for only text but I'm looking for the one for images. For instance I have a huge mesh of flowchart and it branches out extensively. Hence explaining/ presenting it from a static image becomes cumbersome because I have to drag/scroll from one end to the other repetitively. It would be very helpful to get a whiteboarding tool that can collapse all branches but one that I want to focus on/ expand only the ones I need. Thanks in advance!

Is it possible to draw collapsible containers?

Exporting my gantt chart in lucid spark but the text tittle not showing. very annoying and happens to my Lucid flow chart as well.

I am no longer able to right click on a Lucid sticky in Lucidspark and convert that sticky to an ADO card. I can click on the ADO integration in the bottom left of the screen and create an ADO item from scratch using that integration but can no longer convert a sticky directly to an ADO card. Super weird. Just disappeared on me. I’ve unliked and re-linked my ADO account to attempt to fix but that doesn’t seem to be correcting the issue.  Any ideas?

During the Lately Lucid webinar on October 1st, 2025, Amy Simek and Bear Shelton demonstrated a new Lucid AI feature (See keynote at 20:40) where you could select a portion of a complex process diagram and click a little “collapse” button in the corner of the selection to turn that part of the process into an expandable/collapsible subprocess. This feature was also alluded to in the Looking Forward section of the Lucid Blogpost “

When I select an object such as a sticky note, the context toolbar doesn’t pop up. I’m trying to add a tag as described here: Add a Tag to an object in Lucidspark – LucidI’m using the latest version of Edge on Windows 11.How do I get the context bar to show up?

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

I’m having an issue with boxes in a different parent line collapsing away when I collapse a parent or child box in another line.  When I create a “Mind Map with Details” in Lucid Chart and draw additional connection points between a child of one parent box to a child of a different parent box, the child that is connected by the additional line collapses away when I collapse the first parent or child. To explain: I have a parent group A and B.  In each parent group I have child boxes of 1, 2, & 3.  The Mind Map automatically draws the connection between A1, A2, A3 or B1, B2, B3.  When I collapse parent A, the child boxes of A1, A2, & A3 collapse.  But when I manually draw a connection between A2 and B3 and then collapse parent A, now all the child boxes of group A as well as B3 collapse away.  How do I make it so that only the manual line that I drew collapses away between A2 & B3 and the B3 box doesn’t collapse away?

Hi folks, We’ve recently enabled the Lucidspark/chart plugins within our O365 tenant for teams. I was very excitedly trying to show off the capabilities to my team mates who do not yet have lucid licenses, when we hit a snag. When sharing a Lucidchart/spark with a Teams meeting, where the participants do not have Lucid logins, the chart/spark is shared globally (I can see the permissions are set to everyone see the link) but the experience for the non-licensed users is a black screen: Browsing to the same lucidspark via a shared link/browser, shares the board just fine with an unauthenticated user. The use case here is for sharing and collaborating with participants external to our organisation, such as clients on a brainstorming workshop or scoping session, where asking them to register to a n