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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,424 Topics
  • 12,786 Replies
5424 Topics
B
Bulkozore
asked in Product Questions
Export to Visio VSDX or VSX not working

I’m trying to export a VSDX or VSX file but I keep waiting indefinitely.I tried with multiple browser (Chrome, Firefox, Opera), tried with multiple LucidChart diagram.I have a message saying: I tried to copy the content to a new blank document but without success. Is anyone else having this issue and unable to export?

3
B
1 month ago
A
Ana Gomes
asked in Product Questions
Music on Lucidspark Timer

Hi! What’s the name of the symphony in the classical option music for the timer on Lucidspark? Thank you so much

2
A
1 month ago
E
ekoontz
asked in Product Questions
Using Lucid dynamic table to pull in jira cards

Hi, I’m trying to create a dynamic table in lucidspark that will allow me to organize jira issues/cards by sprint and epic. When I input my JQL query I am able to see all of the issues returned, but when the cards are created in the table the Sprint value is blank for all issues that are in a completed sprint. Is it possible to have the sprint value pulled in from jira regardless if the sprint is completed or not?

6
Zuzia S
1 month ago
A
AhmedM
asked in Product Questions
Lucid chart jira sync

Hello everyone, I am looking to see if Lucid chart has a jira integration option where it’s possible to have a 2-way live sync between a shape and a jira ticket, I can see that this is supported by Lucid Spark, but I am not sure if it’s supported by Lucid chart or not. any information is appreciated. Thank you 

5
Humas1985
Lucid Legend Level 4
1 month ago
C
cellinew
asked in Product Questions
Separate Containers from Smart Containers

I have imported dataset and received the Smart Containers, however, I want to use each containers separately for a diagram on the other page. I want to still keep the connection between the single container with the dataset and other containers too. Right now, I cannot even seperate or use a single container individually. How to use each containers as a shape for my diagram without losing connection with each other? So when I update my dataset I can refresh them all.

1
Humas1985
Lucid Legend Level 4
1 month ago
P
PDS.US
asked in Product Questions
Dashed Multi-Color lines For Wiring Diagrams

Is there a possibility to get multi-colored lines for people that design wiring diagrams with this software. I need to be able to do two color lines. It doesn't matter if its linear or in the dashed format. There are many instances where I need s black/blue, gray/green and what not. Thanks for any input.

4
P
1 month ago
A
ashton.roe
asked in Product Questions
Publishing Org Chart disables collapse feature

Hello - we have an organization of around 500 employees. We want to be able to share the org chart with the company with a published link. However, when we look at the publish link, we are not able to expand and collapse different supervisors to see their departments. Is there a way to do this on a live link?  Thanks. 

1
Humas1985
Lucid Legend Level 4
1 month ago
lucid J
lucid J
asked in Product Questions
Line lables not showing up + cant add formula (get #error)

ive have always had the same work flow,  i take a network switch map from visio,  import into lucid.as of recently the line numbers (text on the line connectors) are not showing up in lucid.  I know they used to as i have many maps with 100s of them. (same flow, UVexplorer → visio → lucid)  Same versions of both UVexplorer and visio. I have even tried now importing those exact same vsdx files (that were used in the past for lucid charts that do still have the line labels), and i still only get the connected lines, but no line labels.All of the shape data is there, but the lines are blank (just lines no labels). as i work around, i figured i could use this formula:{{=THIS."IF Name"}}(or the @.”IF Name”)  to label the lines,  and it works, BUT ONLY if double click a line.  hit type =,  wait for the box, then manually type out the text (ie any pasting anywhere, and i end up with #error as the label). any idea on these 2x issues?   (see video below that better shows the 2nd issue)thanks wh

1
Amelia W
1 month ago
B
BearWarehouse
asked in Product Questions
Lucid Team for an Individual - I need more storage

I am coming close to the limit of my “unlimited documents” (yes, it is the documents, not the images that are taking up storage….). And ultimately I need more storage space.  I am an individual user, and honestly do not need 3 licenses, but I do need the space.  Cleaning up files is not an option….I need space. My question is this:  For the Team version of Lucid, it is 1GB per team member/license…. since I am an individual: Can I just be all three team members? If so, do I need to have a different email for each one? Or can I just have it all under a single email? I have tried emailing support, but no answer. I don’t want to be paying an outrageous fee if I don’t end up getting the space needed.Thanks!!!!

3
Zuzia S
1 month ago
M
mcastrigno
asked in Product Questions
Were have all the articles about shapes gone?

*** Can’t edit the typo in the question - Where not Were***There are many posts with replies from Lucid staff with links to articles that no longer exist, 404.What is the current articles on how to make your own shapes?https://help.lucid.co/hc/en-us/articles/207299896-Lucidchart-Basics-Work-with-Shapes-on-the-Canvashttps://help.lucid.co/hc/en-us/articles/207300256-Lucidchart-Basics-Access-Organize-and-Share-Shapes#collapseTwo

11
Kelsey Gaag
1 month ago
V
vlad ioffe
asked in Product Questions
Importing postgres schema

When loading the following input to ERD import nothing happened. The export is coming from postgres - I followed the export schema from RDS. 

1
Humas1985
Lucid Legend Level 4
1 month ago
Shanna H
Shanna HLucid support team
published in Product Questions
Manage your project using a Gantt Chart in LucidsparkLucid advice

Gantt charts allow you to visualize all tasks for an upcoming project in one location even when the project spans across multiple teams. Gantt charts work similarly to our timeline functionality - namely it lays out individual tasks and their dependencies task ownership task duration and the expected duration of the project as a whole. With each task clearly mapped out and assigned the project manager and their entire team can easily stay on top of deadlines and make sure everyone is accountable for their work.For this example I will be using the Lucidspark Gantt chart template. Click to access the Gantt Chart template. From this template I am beginning with a project that includes three teams. Each team is currently assigned four tasks that will be completed over the course of a year.If I want to reassign a task from Team 2 to Team 1 I click on the task and select the pencil icon to edit details. From here I can change the assignee to Team 1. Instead of reassigning to an existing team

96136
Leianne C
1 month ago
T
twfmvm
asked in Product Questions
Lucidchart shows solid black on browser, win 11

The screen for all of my charts started appearing black. I can still select new shapes and see the rest of the UI but the whiteboard is blank and black. 

3
Leianne C
1 month ago
V
vijitshri
asked in Product Questions
Tracking the baseline plan against actual plan in a timeline

Can You please suggest how we can track the baseline plan against the progress in lucid timeline?Example if the task is scheduled to be completed by January 31 and the task had to be extended until Feb 14 then how can this be indicated in Lucid. If the task is extended then extended part appears in a different colour. Is there any feature to track this?

1
Humas1985
Lucid Legend Level 4
1 month ago
Kaitlyn S
Kaitlyn S
asked in Product Questions
My document moves on the gray screen so I have to use the sliders to find it

Often, my documents, which I start in the upper left corner of the gray space, MOVE.  I will open the document and find all gray.  Then I have to hunt for my document.  Sometimes, the sliders are super hard to see.  So frustrating.  How can I fix this?

1
Humas1985
Lucid Legend Level 4
1 month ago
Brendan O
Brendan O
asked in Product Questions
Family Tree From spreadsheet

I have trying to make a family tree from a spread sheet. Lucidcharts’s sales page FAQ says that data can be imported with the use of “our family tree creator”.  How do I access said creator.  I can’t find information on it.  When I click the “Learn More” link it takes me to the Org Chart info page.  That’s not what I want.  I want Family Tree or Genealogy chart template information on how to load data from a spreadsheet. 

5
Micah
1 month ago
T
tuan.nguyen1
asked in Product Questions
Mural vs Lucid - Metadata on who edited a file or placed something on the board

I’ve worked with Mural before at another company and they had a function where I could see who would drop images in the board. Is there a way in LUCIDSPARK to check who dropped an image or who edited text?

2
Kelsey Gaag
1 month ago
Sami H
Sami HLucid support team
asked in Product Questions
Work in Lucidchart isn't updated/saved

Hello I went onto Lucidchart today and it seems all of my work from “Business Plan 1” is gone. When I am on my docs list I can see all the work that I did from yesterday in the document preview but when I go into the document it’s blank (see screenshots).

7
Kelsey Gaag
1 month ago
K
kcrossley
asked in Product Questions
How to Submit a Lucidchart Idea

Hi, Can someone tell me how I go about submitting Ideas, Requests for Enhancement, etc.? Thanks, Kevin 

1
G
1 month ago
L
Lilly Lee
asked in Product Questions
How do I find anything assigned to me?

We have a board with different assignees on different cards. How do I find all the cards assigned to me? 

2
Amelia W
1 month ago
M
mcastrigno
asked in Product Questions
How do I take an existing shape from a library and modify it?

There is lots of information to change the color, size, text or other attributes of a shape but not how “unlock” a shape and edit it to your liking. Specifically, I am trying to edit the router shape in Networking but it only show 4 ports. I want mine to show 8 ports so I want to edit the image but I cannot find how to do this. All comments are appreciated!

8
Kelsey Gaag
1 month ago
N
Nihad.Pandikashala
asked in Product Questions
Export Selection is greyed out in when I try to export

I created a diagram and I am trying to export the diagram. But the Export Selection option is greyed out.

3
Zuzia S
1 month ago
M
marisamxh666
asked in Product Questions
My documents are lost

Hi  I went to the document page and the diagram I created 2 days ago called “pakage diagram” is lost, dont know what’s happening…. 

1
Emma D
1 month ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Monday integration with Lucidspark is currently unavailable

The Integrate Lucid Cards with monday.com option in Lucidspark is currently unavailable. Our team is working on a fix. We will update here in the thread when the integration is working again. We appreciate your understanding and patience as this is resolved!

3
Emma D
1 month ago
Scott C101
Scott C101
asked in Product Questions
"@all" is not working when I try to comment to all collaborators

I am using “@all” to try to communicate to 5 collaborators I’ve invited into a Lucidchart.  Unfortunately, none of them are being notified via email like they do when I use @firstname.lastname.Can someone help address this?

6
Scott C101
1 month ago
Lucid Software Inc. Supplemental Community Terms