Product questions

How can I change the font size of the text that shows the line or object size. If create a line that is 30m the font size is super small I cant see what size it is.

At some point, I must have published an image. Now I want to remove it from public access. How do I do that?

I wish to transfer a lucidchart document i worked on to another project, so that instead of being independant, it becomes just another page of the newer bigger project.\I naively tried coppying it after selecting all the element in the open canvas, and noticed that there was a problem of missing connectors on the pasted canvas.After some digging i discovered the correct way to do it was to use the menu with  Insert-> Import page and select my original document. However the end result is still missing some connections (certain tables get totally disconnected)

I’m experiencing a linking error when attempting to replace an Excel dataset. My agency blocks live linking, so I have to replace the entire dataset to perform updates.   This is my first issue with my dataset.  Can anyone point me in a direction to start troubleshooting?  The error itself is rather vague.   

We’ve ordered our documents into folders.  Sometimes someone shares a document with me and it’s not apparent by the name where the diagram would be.  Is there a way, from a diagram, to see what folder it is stored in?

I can invite unlicensed collaborators to LucidSpark - but when I try the same thing in LucidChart, I don’t have the drop-down option to select ‘Anyone with the Link’. Any idea why and how this can be fixed please?

Trying to embed a lucid chart in sharepoint online page and getting this error. Sorry! Our servers experienced an error. We apologize for the inconvenience.   Flow ID: 10a8cb30af60e0b5 Time: 2026-05-06T21:12:03.289Z . Not sure why. Please help

I want to draw a dotted line around some shapes. It isn't a rectangle, it has more corners. How do I do that? When I use the line tool, it tries to connect to other shapes that doesn’t work for me: the end should be connected to the start (and have rounded corners). The line tool has the option though to change the route by dragging a capsule on the line. It would be ideal if a box shape had that option with dragging capsules.   

Lucid AI just completely screwed up a diagram that I’d been working on for hours. Now it’s very apologetic but it can’t undo the changes! I’m on an individual plan so I can’t go back to previous versions.I guess this is a learning point and I’m just going to have to do the whole thing again. Be warned Lucid AI can ruin you day.

Hi Is it possible to resize multiple rows in a table in Lucidchart to match? Currently I can only resize individual cells or the last column or first column. That is also with using the shift key. 

As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart.  I’ve checked and changed any and every setting possible, but nothing allows me to resize any object.  I’ve tried to resize frames, images, and shapes.  

Save time by working with Lucid AI's planning mode to clarify your requests and produce high-quality output. We are thrilled to introduce plan mode, a think-before-acting experience now available for Lucid AI.Instead of rushing to generate your request, Lucid AI now pauses to ensure it truly understands your vision before a single shape is placed. What is plan mode?Plan mode turns Lucid AI into a collaborative partner. When you submit a request that is open-ended or involves large-scale changes, plan mode is available  to help clarify your intent and confirm a strategic action plan before making changes to your document.  How it works:Confirms the path: It presents a clear action plan for you to review and refine. Executes with precision: Once you’re aligned, the AI generates high-quality output for any Lucid AI request, including generating diagrams and boards.  Built for ComplexityWhile other visual tools offer thinking AI modes for text, Lucid offers a dedicated planning phase speci

I cannot create a new, blank Lucidchart diagram. When I click the Lucidchart > Blank document menu item the new tab opens momentarily but then closes by itself. I have cleared browser cache, tried Incognito mode and tried both Chrome and Edge browsers. None of these have worked.  Javascript console shows an error as below.  Has anyone else noticed this behaviour? Trying to work out if it is the product or our environment. 

This is such a pain. it needs to resize the text within boxes automatically while retaining dimensions and do many at once 

When i add a share, one of the pre-provided/default Lucid shapes, how do i increase the size (left - to - right) of the text ‘box’ of the shape?I dont want to resize the shape. I just want to fit more on a single line below the shape. I want the text to move with the shape/be a part of the shape.

How can we change setting for viewing the tip of arrow ? The text “Azure files” hide the tip and we not find how we can view it. 

Earlier this week I was still able to see the contents of the board and was making edits to it - though today I opened the board and I suddenly see nothing. All the other boards appear to be fine. I’m not sure what the issue is - also looked into version history and all previous versions somehow also show as blank.

Could anyone tell me how to auto display and update the distance between two separate objects in Lucid Chart? Example:Object A <----10---> Object B.After one of them has been moved:Object A <-------20-------> Object B.

Is there a way to set up default Line format on the account?I don’t know if this is unique to my instance of Lucid, but somehow the default line behavior switched on two parameters:From Elbow to direct lines - it creates extra work now where I have to switch the form of the line every time I create one.  Dragging motion now starts at the end point - Essentially where I start to drag a line is now considered an end of the line with an arrow pointing towards it. To me this is very counterintuitive  and also creates extra work. Both may seem small, but every time I’m building complex workflow charts this feels like a “1000 cuts” situation and makes the tool less enjoyable to use. 

As a project manager, I’m looking for a very simple Gantt-style capability within Lucid that allows me to:Add tasks as rows Define start/end dates or durations per task Automatically visualise these as horizontal bars against a timelineI do not require:Resource or team allocation Dependencies, critical path, or advanced scheduling featuresThe goal is a lightweight planning view for sequencing and effort visibility only.Can you please confirm:Whether Lucidchart (or another Lucid product) natively supports this style of task‑vs‑timeline visualisation If so, which shape libraries, data fields, or templates are recommended If not, what the closest supported pattern is (e.g. data‑linked shapes, timeline components, or integrations)

I created a graphic slide-sized and added it to my presentation when i step through and it get to that slide the slide is milky? hazed out? I tried arrange>bring to front and it's still like that. I think I'm missing a step for properly converting the graphic to a slide maybe?

I use Obsidian for notes and occasionally want to drop an iframe into a note that links to a Lucid drawing selection. I can copy “link to selection” for objects, but occasionally I cannot have a public link. It would force me to login which presents challenges when rendering the selection in the obsidian iframe. Does anyone know why a public link is only available sometimes in the share link options?

When trying to upload images into an Org Chart, nothing seems to happen. I select the shape, select upload image and select the image. LucidChart spins for a second and then nothing happens. This used to work as I have an image on the chart but for some reason its not accepting images anymore. I have looked at other posts and have tried the troubleshooting steps below:Cleared out my cache Tried a different browser Made sure the images were .jpg  Made sure the image sizes were small (all under 300kb) Used incognito mode Signed out and back into LucidChartNothing seems to be working when trying to upload the images.  

Please, if possible add in your backlog the more levels in smart container! This feature is revolution about business group.

We’re making it even easier for your AI to handle the exporting and extracting content from your Lucid documents. We’ve just added two new tools to the Lucid MCP suite that bridge the gap between your diagrams and your final deliverables. Export Pages as PNGs: No more manual screenshots. You can now ask the AI to snap a high-res image of any page in your document. Example: “Export my ‘Project Timeline’ document in Lucid as a PNG file.”  Fetch Image Assets: Need that specific screenshot or logo hidden inside a diagram? The AI can now grab the source file for you. Example: “Find and fetch images from my Lucid Project Brainstorm document.” We built these features to bring Lucid’s visual intelligence directly into your AI tools. Previously, your AI could talk about your work, but it couldn't show it. Now, by making these features accessible via MCP, your AI can fetch, export, and present your visual data instantly. These updates are live and ready to help you move faster. Give them a spin