I’m trying to delete my account and there is no option in User Settings that allows me to delete the account.
Solved
No option to delete my account
Best answer by Chrisuserassistance
We discovered the problem digging in deeper, User had a name change, this was causing it to not be able to be deleted. In admin council we were able to remove both names for user, once this was done, it showed to be licensed correctly. We then had user sign out and back in. Verified licensed product is now working properly.
+24- Lucid Legend Level 10
Hi
Please check out the Cancel your Subscription article and How to Remove your Personal Data article for details on cancelling and deleting your account.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+1the articles did not help. I have a user that created a local account prior to requesting a license. She is unable to delete the account because there is no delete option. The Cancel your subscription page does not allow this to be removed. I have personally remoted with her and tried on 3 different web browsers. Here is a screenshot of what we are seeing. Please assist.
+16Hi
Since this deals with private account details, I am directing this to a private support ticket to get you taken care of by the right team. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
Additionally, in an effort to protect your information, I’ve removed the screenshot from your post but I’ve provided it to the proper team via the private support ticket. You can expect a response to your email shortly!
+1We discovered the problem digging in deeper, User had a name change, this was causing it to not be able to be deleted. In admin council we were able to remove both names for user, once this was done, it showed to be licensed correctly. We then had user sign out and back in. Verified licensed product is now working properly.
+16Thank you for providing that answer here in this thread readily
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