My work screen becomes black for all of my work. What is the problem?
In addition, I am amazed that there is no contact form for help and that there is no possibility to get in touch with Lucid team.
Solved
Screen turns black
+1Best answer by Humas1985
Hi
You'll receive timely guidance from the community through this forum, and if additional assistance is needed, you can also reach out to our support team using the request form below.
In the meantime, could you try opening Lucid in an Incognito/Private window or a different browser? You can also try some basic troubleshooting, such as disabling WebGL, to see if that resolves the issue.
Thanks
+24- Lucid Legend Level 10
- Answer
Hi
You'll receive timely guidance from the community through this forum, and if additional assistance is needed, you can also reach out to our support team using the request form below.
In the meantime, could you try opening Lucid in an Incognito/Private window or a different browser? You can also try some basic troubleshooting, such as disabling WebGL, to see if that resolves the issue.
Thanks
+1Hi
Thank you for your post.
The black screen disappeared after some time, and the work appeared and I can work with it now.
Thank you for providing a link to the contact form.
Sincerely
Uros
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