Product Questions

I have imported the ERD data but when I drag the tables into the plot area there are no connections being created between the various keys.

Shapes are disappearing when I export to PNG with transparent background (300 dpi). How do I ensure the shapes export?  

Recently I’ve noticed that when I copy an object and then paste, Lucid Chart only pastes the text.  Sometimes, I get the expected result, with a duplicate getting created.  Sometimes, nothing happens at all. I have tested on Mac with Chrome and Safari.  Same behavior in both browsers.

👋Hello community members!Are you an Enterprise user? Do you wish you could import Excel data from Office 365? Do you currently have a OneDrive for Business, SharePoint, or Group Drive account? 🎉Good News!We’ve been working to enable 2-way data syncing between Lucidchart and Excel and are looking for volunteers to test this new functionality.  If you’re interested in participating, reply or send me a DM!  I will reach out to help you get onboarded

I’m looking for help on how to better manage the scaling or how the chart scales when going to print. I am currently working on marking locations on a to-scale site map jpeg and no matter how large I scale the image it shrinks to be barely legible. Is there a way to manage the settings or change the view to see the printable area?

I’m really confused that in some files I can remove an object by pressing delete key, but in some files I can ‘t do it but only by right-clicking to delete. Is there any way to switch it, I assume a status for it. BTW, when I have to right click an object, I can see “shift delete” item, but I cannot find the right key on macos--safari, I have tried backtrace, del, fn+backtrace, fn+del, cmd+backtrace, shift+backtrace, shift + del, shit+fn+del, …., all the combinations. It’s really awful that I have to use right-click for such simple action as delete! 

We want to do chart archiveIs there any batch export function to Visio with the shared folder structure?

How do I create both horizontal and vertical swimlanes such as in this image: https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2020Q2/process-pro-tips/presentation-mode-in-lucidchart.png  

Is it possible to colour code a cell in Google Sheets that corresponds to the colour of the Org Chart box in Lucid? E.g. I colour code a cell Green, and the corresponding person in the Lucid Org Chart is also green.

Please tell me how to turn off these little bubbles/pills on the lines that all of sudden showed up in the last few weeks.   

I’m getting really annoyed by the flip-flops of the keyboard shortcut changes, that can happen on any page reload while working on a diagram. Sometimes I’m forced to use control+D for “duplicate”, sometimes both control+D and command+D work well. and it seems that command+D works majority of the time. Same happen to other shortcuts like copy/paste etc. How can I get a stable set of keyboard shortcuts that do not change with the Lucid page loads? 

What chart systems are best to utilize?

We have our users in two groups, edit (licensed users) and view (unlicensed users). View users are limited to comment only on our diagrams, and until recently were able to export diagrams from Lucid as a PNG or PDF. Since the interface changes, our view users are unable to export the diagrams. The option is still available, however when they click export > PNG or PDF, nothing happens. The export page does not pop up.

I have an org chart that I update frequently and export to PDF every other week. All of a sudden this week nothing happens when I click export → PDF. I can print it and save it as a pdf, but it doesn’t give me the option to crop to content like the export function does. None of the export options currently work for me. I’ve had this chart for more than 6 months and there haven’t been any significant changes since it was created. 

hey there, was logged in as my work email address. i was granted a premium license from my employer. i log in with the same email but when i go to one of my documents  i get the you don’t have access message. there is a link to request access. the email is sent to my email add(the same email address i am logged in as). i grant access via the email, but i still get the message i don't have access.

Hello Lucid Support,I hope this email finds you well. We are currently using the Lucidchart OnPrem for Confluence plugin in our Confluence Server instance. As we are in the process of migrating from Confluence Server to a Data Center instance due to urgent requirements, we are seeking assistance regarding the extraction of all Lucidchart diagrams from our Confluence database.We have searched extensively within the Confluence database but have not been able to locate the Lucidchart diagrams. Could you please provide guidance on where these diagrams are stored within the database or if Lucidchart stores them separately?We appreciate any assistance or insights you can provide to help us efficiently extract the Lucidchart diagrams from our Confluence database during the migration process.Thank you for your collaboration and support. Best regards,Amani

Hi all,This morning, I’m trying to add a few small images to a Lucidchart board.I’ve been doing this in Lucid for years without a problem. (I’ve been a Lucid user for a solid decade.)This attempt, though, keeps failing – I keep receiving a message that “The image failed to upload in time. Please check your network connection, or try again with a smaller image.”I’ve tried all Lucid’s suggested “troubleshooting steps”:The images aren’t too big (around 1 MB each, well below the 10 MB upload limit), I haven’t run out of storage space (I’m currently only using 4% of the 2 GB I have allowed), and I’ve tried all three potential upload methods (copying and pasting, formally uploading (“inserting”) it from the device, and dragging it from my browser window on the page).It’s also not my network connection, which I’ve checked and double-checked.Has anyone encountered and overcome this issue?

*These instructions are for the legacy Canvas integration, which will soon be deprecated. To learn about the updated integration, which includes access to Lucidspark, check out this help center article.*___________________________________________________________________________________________________Account administrators can add Lucidchart as an external app in Canvas and start linking assignments together to benefit both students and teachers for fast visual learning and easy grading. Read this article to learn more.InstallationAdd the Lucidchart app in CanvasOpen your Canvas Course. Click Settings from the left-hand menu. Click the Apps tab at the top of the screen.

I am looking at the eisenhower matrix template at the following link:Eisenhower matrix | LucidsparkThere is an error in it as the increasing urgency arrow is pointing to Schedule and Don’t do!  It needs someone from Lucid to correct.ThanksMark

Hi everyone,The problem that i facing right now is unable to pin “My saved shapes” on the shapes panel, and this make me trouble every time when i create a new document. I need to manually add the custom shapes from My Library. 

As of 07th June, the Team Space link is missing. I can access the documents by searching the documents however the visual way of folder structure and entire team space is missing. I do not see any option to access the same. Appreciate some help here.

Hello, I am experiencing issues importing work items from ADO.  I have tried logging off/on ADO in my browser as well as toggled the ADO integration connection in Lucid settings.  Do you have any suggestions? 

Every time I try, I get a popup asking if i want try the intelligent diagramming application, and that I have a license waiting for me. If I say yes, it grants me the license and says the page will refresh. Then nothing happens. If I say no, nothing happens.At no time does it ask me for Salesforce credentials.

I am trying to create a unique link for an MS Word document that on click will open the Lucidchart page, with a specific image in focus.  I am able to do this in MIRO, but haven’t figured out how to do it in Lucid Chart, so any advice would be great!

I am attempting to change the text attributes-size fonts and text for the "Milestone item" (ie Milestone 1) but to no avail. I am able to adjust the milestone arrow color/size but not the text above it. Please advise.