Product questions

With Lucid's "Walk Up and Whiteboard" feature, you can use Lucidspark on Avocor whiteboard devices—no login needed! Check out these frequently asked questions to help you get started.  How do I access Lucid from an Avocor device?Avocor devices have Lucid pre-installed on them. No setup required. Simply press Lucidspark Whiteboard from the device home screen. How can I cast an existing Lucid document onto an Avocor device?Open an existing Lucid document on your phone, laptop, or tablet and locate the option to cast the board:In Lucidspark, select the More menu from Board Controls in the upper-left of the workspace. In Lucidchart, select Share from the menu bar at the top-left of the canvas.Lucid will generate an 8-digit code which you can enter on the Avocor whiteboard device. How do I save a board I’ve created on an Avocor whiteboard device?When you're done brainstorming, you can save the Lucidspark board to your Lucid account by selecting Share in the top-right corner or Save in the t

Hello Everyone,The Document Settings below result in an 11" x 16.5" Landscape page/canvas.  The handles used to resize the canvas aren’t popping up either.  Any advice?  Thank you!Kevin

Hello - can no longer see the TOC feature on the bottom right. How do I view it again? I am also unable to get ride of the “selected objects” feature - how do I get rid of that?

Hi team,Today I downloaded 2 of my Org Charts in a good way in PDF.Since this afternoon I try to download the rest, but I keep receiving below error.I re-started my laptop, always open in Chrome, as well open in the incognito version, but the result stay the same - showing below error. Hope you can support me. 

After reopening the diagram or just after adding another field to a connected table, the lines get messed up. It’s very very very disappointing for me, given the fact that this is a pricy product… Please fix this.

Hi I am uploading new fonts in Lucid Chart and when I selected Uploaded fonts they are not displaying. I have also tried to rename the font and upload and they are still not showing in the list although Lucid notes successful upload. 

Developing predictive models to forecast energy consumption in residential, commercial, or industrial settings

When I upload a photo to my organization chart using the 'Upload Photo' feature, and then adjust the chart's sequence in the backend (Spreadsheet), the photo positions of Staff within the chart seem to shift unexpectedly. Example, after rearranging the chart's order, Staff Alvin's photo might appear in the position originally assigned to Staff John.

Every time I make a change that triggers the autosave (which is all the time), Lucid becomes very laggy, mouse cursor is choppy and jumps around. Started doing that in the last week.Using latest version of chrome.Tried clearing cache and launching in incognito mode.Tried disabling and re-enabling hardware acceleration.

I'm doing swim lanes where two roles have to do the same thing. I've seen this represented by a gradient (ombre) color scheme combining the two swim lane colors.  I know how to fill a shape with a single color but how can I add another color to create the gradient?  Thx!   Found it (answered 7 years ago) under "Custom Gradient Editor" post > Style a Shape

Does anyone know why I get this annoying pink box? I can’t click it or remove it or find anything in the help section that helps me? 😏BR, Rikke

How do I copy-paste from parts of one chart into another? Currently the org chart is broken into departmental pieces now it needs to reassembled back together.

As an agile coach and facilitator, i would like to create a custom shape bank that shows numbers or letters in the shape so that i can create RACI charts and custom sizing numbers.You can add circles and other shapes into a custom shape library that have numbers or letters, but when you add the shape the number/letter no longer appears until you drag out the shape from the library. So you have to have custom colors so that you know which shape relates to which number.It would also be great to then reorder the shapes 

I am looking for a way to distribute a group of shapes both vertically and horizontally, evenly spaced, within a given space (on the canvas or could be within a container), without having to first move all the shapes around manually.Essentially, take a pile of shapes and distribute them into an evenly-spaced grid with the click of a button.Example: Any and all suggestions on how to accomplish this would be appreciated. If the ability to perform this operation does not currently exist, please add this to the queue!

When working with the UML Markup on long UML sequence diagrams, I noticed that whenever I type changes the whole frame scrolls to the top. This means that modifying markup that’s further down (that one needs to scroll to) is impossible without having to scroll after every character. I have ended up writing the markup outside of lucid which kind of defeats the purpose of having the markup editor in the first place. Is there a way to prevent this?

I have a predefined background shape, is there a way to add 2 text fields to this shape that are locked onto the shape, without grouping these?We have to randomly place this icon a few 100 times to a lucid, and move these around. Constantly selecting the shape, text fields and then moving them around is cumbersome. Adding them to a single group is a workaround, but this requires extra clicking and we want to avoid that. Is there a way to predefine the text locations?  

Every time I replace the data set in an org chart, it creates new employee fields for each shape, which would require me to select all the shapes and select all the new employee fields to update to the data.  Is these a way to link a data set to Google Sheets and keep all the same employee fields the same each time the linked data is replaced?  I need to replace the data set when adding new employees.  The image below illustrates that the 2 different data sets (example: 1.- Employee ID & then Employee ID (at the bottom), and then if I were to replace the dataset again, then it would create another version (1)1.-Employee ID.  

Hi, Very new to lucid charts.When i open a template or item that has DRAFT, when i click shapes a popup menu appears where i can see BPMN 2.0 shapes (and font name up top of page). But when i am opening a saved file i have created where i used BPMN shapes, i dont have the ability to see this pop up menu only a skinny menu with icons appear at the left.Is there a way to have the shapes menu appear? I am using browser

Hey folks, I previewed a specific retro template (Sprint retro - new) that I’m interested to use. However, once I select the template, not all of the elements seen in the preview are on the board. Is there any way to get access to a template as previewed?  Thanks! Allison

I have created a template with some swim lanes and a shape library for our teams to use so that we have a set of diagrams that look the same. I magnetised the swim lanes, but don’t think I applied anything else to the template. A user is trying to lock content in her own diagram which she created from the template but she can’t and gets the message that the template owner has prevented locking.any idea what I have done in my template and how I can remove it? is there anything I can do to support the user with her diagram now?thanks

How to draw on a pasted photo with the pen, marker, lines etc. When I draw, the line hides bihind the photo. Moving the photo to the background and the line to the foreground doesn't help! 

Is it possible to set up automations that enable us to track and create an isolated view of specific roles within different processes?For example, when I click on a role, it would show all the processes that this specific role is part of. Thank you in advance!

I’ve uploaded a company font (ttf, variable weight), and not the font is in the list of fonts but can not be selected or managed.This makes Lucid unusable, as the font is the new company font and I need to use it by default.Is there are way to fix this? I don’t see any way to reupload, delete, deselect, or correct this issue, and I have to use other fonts for my graphics, something unacceptable.

I created a timeline, with cards and status. I’m unable to add a progress bar. I did reference the article where it talks about how to add the bar, but it’s not working. I may not be doing something right. Please advise. 

Hello, Did anyone managed to draw multiple security groups for a single object in Lucidscale AWS instead of having multiple security groups with one object inside and in this case duplicating objects? We do use few security groups per EC2 and I would like to have clear view