Product questions

in the web app it’s working fine, but in the app it’s completely white screen just launching the app.

Hello, I used to love Jamboard and the fact that every Jam contained separate numbered frames where I could ask my  students  to go , how can I re create the same with Lucid sparks? separate question:  190 of my jamboard could not be imported  

Hi, For example, we have created a sticky note and we want to take the line we extracted from it on a image and put it, but the system does not allow this and asks us to leave it on one of the ports on the 4 sides of the image. However, after waiting for a few seconds, the system allows us to drop the arrow on the image. Normally, in other applications that include whiteboard, there is either a button for this (for example, in some whiteboard applications, when holding down CTRL, the snapping feature of the line turns off and we can easily leave it wherever we want) or it allows it by itself. I couldn't find any easy way to do this in Lucidspark, and that's a vital feature for us. In addition, while pressing L to draw a line is sufficient in most whiteboards, in Lucidspark it is also necessary to make a choice for this, and I think this is something that slows down the work. Do you have a solution for these? Kind regards.

Hello, I am making a lucid chart and on the screen the background is transparent, but when i go to export it, the background changes to orange. Thanks!

When i use the scroll wheel only (no other key pressed) the document zooms in or out.I do not want it to zoom in our out, but move up or down as the scroll wheel behaves in all other documents.According to lucid chart doc, it says to use the control key and scroll wheel to zoom in and out and that works. I want this to be only way it zoom in and out.How do i change the lucid chart settings, so my scroll wheel only zooms in or out when the control key is also pressed, and if the control key is not pressed to move up or down on the document?

ai leave the background

Hello, Does anyone know how I could apply conditional formatting to always detect for duplicate blocks in Lucid? I can highlight things manually when I don’t have a lot of data, but I would like to automate this as far as possible!

I am attempting to sum a field in my org chart data (“Total Paid FTE:”) whereby I would like the total FTE of the shapes downstream from a particular shape.   I am using =SUM(DOWNSTREAMDEEP."Total Paid FTE"), which is working only on shapes with shapes reporting to them.   Those shapes which have no ‘downstream’ are showing 0 as the result.   Is there an IF function I can build in to show the FTE values of those shapes which terminate with no direct reports?     In the example below, there are FTE in all of the org units showng 0 values. 

Is there anyway to allow Lucid chart to access these type of Image URLS from our office 365 environment or do I need to export them all to make them accessible another way? https://mycompany.sharepoint.com/_layouts/15/userphoto.aspx?size=L&username=user@kenvue.com

For the entire org chart, is there a way to apply different coloring/sizing style based on specific data that was imported for the chart?  For example, those at VP level are larger and colored green and those a level below are colored orange and slightly smaller, etc. Make it dynamic based on when the data is refreshed?  Very new to Lucidchart, so just seeing what options there are OOTB. (Or even with custom scripting if necessary) 

I am not able to change the name of the document from the default “Blank Diagram”.  I have tried to click on the name and it wont access it.  I checked Insert or Edit options and there is nothing that allows you to edit the diagram or document name. 

I have a group of shapes where I added data to the group (not an individual shape within the group). I wanted to add some conditional formatting from the icon library to visually indicate the group has data but the conditional formatting does not work on the group. I have successfully applied the desired conditional formatting to a single shape just not the group.

I am attempting to sum a field in my org chart data (“Total Paid FTE:”) whereby I would like the total FTE of the shapes downstream from a particular shape.   I am using =SUM(DOWNSTREAMDEEP."Total Paid FTE"), which is working only on shapes with shapes reporting to them.   Those shapes which have no ‘downstream’ are showing 0 as the result.   Is there an IF function I can build in to show the FTE values of those shapes which terminate with no direct reports?     In the example below, there are FTE in all of the org units showng 0 values.

Can Lucidscale draw the lines betweenSNS & SQS for SQS based subscriptions SQS & lambda for event source mappingsWe are using Event Driven Architecture and this will be a nice feature to have. 

I’ve noticed when I turn on shadow for shapes that my table shape cells with border set to None have a tiny gray border on the export to PDF or print. Is that expected? I would expect the shadow should only affect the shape outline and not the individual cells. 

We completed a double axis activity in our team. I would like to continue working with the results of the activity, but I cannot find the “Export results” button that I’m supposed to find in the top right of the results page. This corner is simply empty:  Is results export not possible for double axis activities or am I missing something?

Hello, we just installed the LucidChart for PowerPoint 2016 and users are getting the error message below when trying to launch the add in. Anyone encountered this one before?

I want an ER diagram with tables :1)tbl_admin:admin_id,username,email,password.2)tbl_faculty:faculty_id,faculty_name,dob,gender,house_name,place,city,department,f_phone_no.3)tbl_student:student_id,student_name,dob,gender,house_name,place,city,s_phone_no.4)tbl_course:course_code,course_name,subject_name,semester_name,faculty_id.5)tbl_assignment:assignment_id,course_code,student_id,assignment_marks.6)tbl_attendance:attendance_id,student_id,date,period1,period2,period3,period4,period5,attendance_marks.7)tbl_mark:mark_id,course_code,student_id,exam_marks,marks_obtained.8)tbl_report:report_id,faculty_id,student_id,generated_date,total_marks.then relations are :.And then it can be read from top to bottom and left to right [Admin] --manages--> [Faculty][Admin] --manages--> [Student][Admin] --views--> [Assignment][Admin] --views--> [Attendance][Admin] --views--> [Report][Faculty] --teaches--> [Course][Student] --enr

Hi, my students are in trouble. They done with their interaction with Lucid, however they can not clic on the “submit assignment” button since is inactive. Can somebody help us?  

Entities and Attributes tbl_admin admin_id (Primary Key) username email password tbl_faculty faculty_id (Primary Key) faculty_name dob gender house_name place city department f_phone_no tbl_student student_id (Primary Key) student_name dob gender house_name place city s_phone_no tbl_course course_code (Primary Key) course_name subject_name semester_name faculty_id (Foreign Key) tbl_assignment assignment_id (Primary Key) course_code (Foreign Key) student_id (Foreign Key) assignment_mar

About a week ago, I noticed that in Lucid.ap my lucidchart documents with transparent backgrounds now appear as solid white.  I have checked the settings -- document settings -- background color = #000000.  In the thumbnail preview for the background, it shows as transparent.  However, the document background is solid white.  This persists across every document now.  I have checked this on both Google Chrome and MS Edge browsers and the same issues exists on both.  This also prevents me from seeing the grid lines, etc.Screenshot of settings, but persisting solid white background 

The GitHub integration for Lucidchart is no longer supported. Our apologies for any inconvenience this may cause.   Please check out our Lucid Integrations Marketplace article for a comprehensive list of all the integrations that are currently supported.    Have a question about Lucidchart? Ask it here!

How do I get the background of my chart to be clear so that the watermark I have on the document I'm inserting the chart into shows through 

Entities and Attributes tbl_admin admin_id (Primary Key) username email password tbl_faculty faculty_id (Primary Key) faculty_name dob gender house_name place city department f_phone_no tbl_student student_id (Primary Key) student_name dob gender house_name place city s_phone_no tbl_course course_code (Primary Key) course_name subject_name semester_name faculty_id (Foreign Key) tbl_assignment assignment_id (Primary Key) course_code (Foreign Key) student_id (Foreign Key) assignment_mar

Why do keep seeing a black screen on some of my imported visio files? Part of my chart is black and the other parts can be seen.