Product questions

The Google Hangouts Chat integration for Lucidchart is no longer supported. Our apologies for any inconvenience this may cause.   Please check out our Lucid Integrations Marketplace article for a comprehensive list of all the integrations that are currently supported.    Have a question about Lucidchart? Ask it here!

Hi - I am needing to transfer ownership of a Lucid Chart document to a Lucid user who is not part of our organization (he’s part of another org). I do not see any option to transfer ownership even though he has been granted access to the document. How do I accompish this?

Hey Lucid users -- if you are having trouble with our Shape Notes there are a couple of things to look into: When a shape has a note a gray notepad icon will appear next to the shape. The only way to view the note is to click on this icon. The only way to add or delete a note is to right click on the shape and select "Delete Note". Notes are not visible when printing or downloading a diagram. Notes are different from comments although the icons will appear in the same place next to the shape. Comments are intended for collaboration whereas notes are for keeping diagrams concise by moving text to notes rather than keeping it all in a shape. Anyone you share the document with has the ability to see your Notes. If the issue persists please give us a heads up with the following information: A screenshot of the issue. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a W

Align shortcuts allow you to reposition objects on the canvas so they are aligned relative to other selected objects. This post will outline how each alignment option - Left, Right, Top, Bottom, Center, and Middle - adjusts objects for a cleaner and more organized layout.   LeftThe ‘Left’ option aligns a group of objects with the left-hand side of the object that was right-clicked. The example below illustrates how this alignment adjusts objects in practice.    RightThe ‘Right’ option aligns a group of objects with the right-hand side of the object that was right-clicked. The example below illustrates how this alignment adjusts objects in practice. CenterThe ‘Center’ option aligns a group of objects with the horizontal midpoint of the object that was right-clicked. The example below illustrates how this alignment adjusts objects in practice. TopThe ‘Top’ option aligns a group of objects with the top of the object that was right-clicked. The example below illustrates how this alignment

As shown in the screen capture below, the Lucidscale image of an AWS architecture in Confluence initially shows up at 4574% zoom in the upper lefthand corner. Worse you only see the Open with Lucidscale and the zoom controls if you mouse over the image. As such, users would think this is basically a blank page. Any suggestions would be appreciated.Thanks,Chris  

I am importing pdf documents with multiple pages. However, only a fraction of the file loads. I am missing 2/3 of the pages.

I am notorious for building giant flow charts and it’s hard to try and communicate things over video that is more informative than saying “here” and “go to the right...keeping going….THERE!” My question is -- is there a way to “pin frames” in an “always on top” fashion where I could create something similar to what Excel has in terms of “column letters” that is as wide as my canvas and “row numbers” as tall as my canvas and tell users “go to area G45” which would essentially put them in the middle of the chart. 

Currently I am running into an issue where, I create a new card via my creator. The update refresh, then goes through the keys which, now has an incorrect id type that's not associated with the task. Is there a way to prevent this action from being pulled immediately?

Hello,i have a micosoft 365 exel file linked to my Lucidchart document.Now i can refresh data. But how can i automatically add shapes to my org chart, if a new row is added in my Excel File?Thanks for your help!

In a recent update to our UI, the change shape feature was updated and is now accessible via the change shape icon To access this feature, select your shape and the change shape icon will appear above your shape.Hope this helps!

I’m part of a group where there are a lot of documents shared with that group. Problem is, I’m a system admin and 99% of the documents that are shared to the group have nothing to do with me because they’re users.  Can I refuse shared documents? Can I take myself off the list of certain shared documents so I no longer see them?

This used to be an easy thing to do, but with the updated layout I cannot find it and all the help articles are outdated.  I just want to change the background color or fill of a shape. I don’t want to make a whole new style. Just change the color of the font and the border and the background. I can do some of these, but not all. Please help. 

This morning I started to edit a flowchart that I’m working on, but I wasn’t able to. I’ve The grid behind my flowchart disappeared, and the options available under my title have also changed. The whole time I’ve been using Lucid and making these flow charts the following options have been present under the title File  Edit  Select  View  Insert  Arrange  Share  HelpHowever, on the flowchart that I can’t edit anymore the following options are the only ones showing up File  View  Share  Help The page that I cannot edit is still saved as a “draft”. Can you please direct me on what I can do next? I haven’t changed the status of this flowchart or moved it to complete or anything like that. Also if it’s helpful, I’m the person who’s created the flowchart.  Thanks  

Not all the features show up for people. who have to use dark theme d/t neuro divergent difference. really not good at all    Therefore are forced to use not dark theme which can cause seizure to increase symtoms of brain injury 

I have a very large org chart. When I go to export it, it shows up as a square blank page in the preview. If I export it, I get a PDF that is 5080x5080mm and a warning that it exceeds the maximum page size. The chart itself in Lucid is just under 30000mm.I tried duplicating the page to see if that would fix it, but the chart doesn’t even display on that page. I can zoom in and out as I can see the scroll bar changing size, but the page is blank. I tried it in an InPrivate window (we can only use Edge) and this page of the document wouldn’t display at all. It’s been working fine for a month or so. I did have this same issue earlier but got around it by putting a second copy of the data on the same page and rolling up half of it on each copy so they were one under the other, as I suspected the length of it might have been the issue. This time around I can’t fix it.

My org chart layout is correct and as I want it but I find that some connector lines are longer and with bends instead of the straight line connector that others have. I want all connectors to be the same, straight line but I cannot edit the longer ones to format to shorter straight lines. Below is a screenshot to show the random bent line connectors that I do not want. 

Can anyone help me on this

Hey Diagrammers! Has anyone printed a physical copy of a diagram with layers on different acetate transparencies? I want to turn the ‘Vision’ for my program, something typically abstract in it’s digital form (a pdf) into something very concrete: a nicely-bound pamphlet including multiple diagrams, and each diagram has multiple layers/pages. (Did you watch Jerry Maguire)  I wondered if anyone had done this and had any lessons learned or tips to share. Pablo

good morning,I have a problem with walls in the plans : I draw a wall, I shut down Lucidchart, and when I open the plan  again, the wall has disappeared.The same problem occurs in different documents, thank you for your answer, all the best,

Hi everyone,I’ve noticed a change in my Lucidpark project page. Previously, there was a Properties Toolbar that remained fixed at the top under the main menu. However, it has now disappeared, and instead, a Universal Settings panel appears on the right side of the document. Additionally, when I click on a shape, its individual properties settings pop up.For my workflow, the old toolbar style—always visible at the top of the document—was much more convenient. However, I can't seem to find a way to restore the old toolbar view. I’ve also checked the general document settings but couldn’t find an option to switch back.Does anyone know if there’s a way to bring back the previous toolbar layout? Any help would be greatly appreciated!Thanks in advance!

Every time that I add the string "am" to text boxes it is automatically changing the colour of the object to green. Is there a setting that is driving this as I am unable to control the colours of objects when using words that include “am” such as “team”, “campaign” etc.

How do I login to LucidSpark?I have paid for LucidSpark. I don’t care for LucidChart. When I login the system claims I am on a free plan for LucidChart. And the templates and stuff open LucidCharts.Does anyone know how to find LucidSpark? Or is “New → LucidSpark → Blank Board” really the only entrypoint to LucidSpark?

Hi,I am changing devices so need to remove the authentication app from the old to the new device, however to reset it wants my password, as I sign in with Microsoft SSO, what password do I use as it doesn’t accept my SSO password?

HelloWhenever creating a chart Ive been able to copy and paste the chart directly from online to PowerPoint without needing to export anything. Now whenever I copy and paste a chart it shows up as a blank box. Now I have to export the chart to put it into the file which is actually a lesser quality. I have the integration in PowerPoint not sure what happened.  

Hello,this is going to sound stupid, but I cannot find anything in the help, so asking here. I’ve got a lucidchart diagram. I’ve added an azure virtual network shape. When at the front of other objects, you can see them through it. How do you stop that happening ?I would like to be able to have in literally on top obscuring things, not like a pane of glass. It’s already set to 100% opacity but you can see through it. I’ve resorted to putting a solid filled box under it. Many thanks,Ian