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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,673 Topics
  • 13,865 Replies
5673 Topics
Felicia Y
Felicia Y
posted in Product Questions
"Action" button unavailable to create toggle for layers for View only and Comment only users

"Action" button unavailable to create toggle for layers for View only and Comment only users

495
Kelsey Gaag
25 days ago
M
MarkTerrington
asked in Product Questions
Pie charts with more segment options

Hello,I have seen there is a Pie Chart object, but being honest it is not as good as Visio, and wondered if you can point me in the right direction to reproduce the following:And with Boxes (with the same coloured segments)I cannot seem to do either in Lucid, and currently having to create the circles in Powerpoint.  Though no current way of making the (coloured) squares, unless I use Visio.Any help would be greatly appreciated. Thanks in advance.

293
Zuzia S
25 days ago
Liz G
Liz GLucid support team
published in Product Questions
Change Shape has moved!Product update

In a recent update to our UI, the change shape feature was updated and is now accessible via the change shape icon To access this feature, select your shape and the change shape icon will appear above your shape.Hope this helps!

3628
Zuzia S
25 days ago
Z
zudwalex
asked in Product Questions
Contextual panel - how to turn off

Hi,I’ve seen a couple of topic regarding this, but seems, the issue still here:Contextual panel constantly hides and shows as result, working area constantly changes its size and toolbar moves right and left.“Contextual panel” button doesn’t change this behavior. It hides panel if it is opened, but doesn’t prevent panel to be opened on next click on shape. I would be even ok to keep it opened if I can’t hide it. But constant open/close literally kills me. Update: I have this issue in Lucidchart + Mindmap, panel toggles if I click on map nodesAnd it seems, that the issue (?) has place, if I click on diagram free space - an then click on node, or visa verses. 

152
A
26 days ago
J
Jeca
asked in Product Questions
What happens to my documents after I cancel my Individual plan?

What happen with my documents if I cancel Individual Plan for some months (about 8 aprox.)?Could I still see, download them? 

132
J
26 days ago
R
rajendraprasadponnam
asked in Product Questions
How to add small numbers on arrows in Lucid

How to add small numbers on Arrows in Lucid

192
Lance
Lucid Legend Level 6
29 days ago
Y
yatach
asked in Product Questions
How to break up process maps into multiple levels with layers

Hello Lucid Community,I am working on creating process levels where the process maps will be broken down between Level 1 - 3. Level 1 would be a high-level process where it will just provide an overview of the workflow. Level 2 would dig deeper into the process steps that shows how inputs are getting converted to outputs. Level 3 will show the process at a transactional level. It is similar to Level 1 being the forest, level 2 being the trees, and level 3 being the roots. I am wondering if you could provide any recommendations on how to best use Lucid for such a project. Could you please provide any insights or resources on how Lucid can help with that? I have been using layering to attach different processes with action buttons to toggle between different transactions.Looking forward to your response,Thank you

244
Kelsey Gaag
29 days ago
MayTse
MayTse
asked in Product Questions
Error when inserting Lucid into a Canvas Assignment

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you. 

57827
A
29 days ago
M
mreavistnsi.com
asked in Product Questions
Export to SVG and choice to Include or Exclude Visio data

We have a user that states he cannot move to Lucid due to missing functionality.  He needs to match the feature of Visio that allows the export to SVG format and a choice to Include or Exclude Visio data.  Is this available in Lucid somewhere we are not seeing? Why Visio Professional, with feature of ‘export to svg with data:Visio has function to export diagrams as SVG with each drawing element. Within the exported SVG, elements are constructed as an individual groups including any text overlay, with text exported as literal text, using SVG text element.With the Desktop move from Visio to Lucid, we have identified that Lucid does not export to SVG the same as Visio. Elements are not exported as textural representation. Elements are all exported as individual path elements within one group.

183
Zuzia S
29 days ago
T
timkmolloy
asked in Product Questions
Odd issue with right-click drag

I have an odd issue with right-click drag on canvas. It only appears to be happening in one browser, and not another. I am using Opera, and Edge in some casesWhen using Opera, when I right click the canvas, and drag to move, once I release, it immediately opens a new browser tab. When I navigate back to the Lucid document, the hand is still ‘selected’ (looks like the fist) and I can still drag the canvas around until I hit the left mouse button to ‘release’ the hand.When I do the same thing in Edge, as soon as I release the right click after dragging, it just stays on the canvas. Seems this the way it’s supposed to work. Is this some sort of bug with the Browser, or with Lucid?

933
Zuzia S
29 days ago
K
kahojjjjjjjjjjj
asked in Product Questions
I want to set the default font to 'Lucid JP'

The current default font is 'Liberation Sans,' but I want to set the default font to 'Lucid JP.'The language in my account settings is set to Japanese.

274
K
29 days ago
E
eliuz
asked in Product Questions
Imagen no se muestra correctamente al importar SVG

 Estimados buenas tardes, tengo problemas en la visualización de archivo svg ,Como se puede apreciar en las imágenes, en la imagen 1 se creó un símbolo de una válvula de aguja em adobe ilustrator, en la imagen 2 se puede observar que se pude visualizar correctamente el archivo el cual fue exportado en formato svg, mientras que en la imagen 3 al exportar el svg al la plataforma de lucidchart no se muestra correctamente si me pueden ayudar con esto por favor, lo cual agradecería bastante sin nada mas que mencionar me despido saludos. 

161
M
1 month ago
J
Jens E R
asked in Product Questions
Issue Embedding Lucidchart in SharePoint – Scrolling Causes Diagram to Misalign

Hi!I am embedding Lucidchart diagrams into SharePoint using the embed feature. Even though I select the smallest possible embed size to match the dimensions of my diagram, I am facing an issue: it’s still possible to scroll within the embedded document. This causes the diagram to easily become "misaligned" if someone accidentally scrolls in the embedded area instead of on the SharePoint page itself.I’d like to lock the view so that the entire diagram is displayed without allowing any scrolling within the Lucidchart area. Is there a way to achieve this? If adjustments are needed in SharePoint or Lucidchart, what would you recommend?Thanks in advance!Best regards,Jens

91
Kelsey Gaag
1 month ago
A
alanmimms
asked in Product Questions
Faster way or sticky preference for hiding comments/notes

It would be hugely helpful if the option to hide notes (and comments!) was sticky with the document as a preference. I most frequently use my drawings without notes and comments. When I open the drawing I find I have to hide the comment and note bubbles every single time. This is irritating.Alternatively, if there was a faster way to do this without fumbling through two check boxes in a menu or if these settings could be attached as an action on a clickable object in a drawing this would be an improvement.

594
Kelsey Gaag
1 month ago
E
elhoom
asked in Product Questions
Flowchart creation for antidect browser

I wanted to create a flowchart for one my projects which is about antidetect browsers, do anyone have expereince and can help me, here is the website link for your reference,https://multilogin.com/undetectable/antidetect-browser/

71
Kelsey Gaag
1 month ago
J
jstevens
asked in Product Questions
Can't Browse Team Diagrams - Redirects to MyTeams

I created the team when I had Google authentication. I had to change to a dedicated user name/password due to a corporate policy change.  Everything else is still accessible.I can still access the diagrams with a direct link.However, I can no longer browse the team documents. I can’t create a team space or go the team hub. It immediately redirects back to a listing of My Teams.  

183
Zuzia S
1 month ago
T
Tomas Bezdek
asked in Product Questions
New line in element Data field

I used to be able to add a new line in the Data fields of a Lucid element by pressing Shift + Enter. It seems like this stopped working few weeks ago. I can still enter new line by copy-pasting it from somewhere else, but I can't do it with a keyboard shortcut anymore. Has the shortcut changed, is there any other way to enter a new line, or has this functionality been completely removed?

92
T
1 month ago
R
ronamir
asked in Product Questions
Possible BUG when trying to insert data as text

I’m using Lucidchart and I’ve made some aggregation in the custom data:  Whenever I try to Insert data as text I’m getting:   Is it a bug? am I inserting the data in a wrong way?              

232
R
1 month ago
Josh G103
Josh G103
posted in Product Questions
How to show "Status" and "Estimate" on cards within my roadmap?

In Lucidspark it used to be that when selecting a Status (In Progress To Do etc.) it would show up on the card in the roadmaps I created. Recently I noticed that Status and Estimates no longer show and you have to click into the card itself to view. Is there a way to get these to show on my cards again?

494
S
1 month ago
L
ldsedg
asked in Product Questions
Timeline is freezing

Hi, I am new to Lucidspark and am trying to use the Timelines function.  By default the timeline shows in days, however whenever I click on Weeks or Months my board freezes and I need to refresh it.

246
Amelia W
1 month ago
Achim
Achim
asked in Product Questions
Script link URLs

Hi there,I’d like to use scripting when I apply a link to a shape. Use case: I have a JIRA ticket number on the shapes as custom field. And I want to provide the convience of a link on the shape so that one can jump directly to the ticket. For sure I do not want to enter the ticket number twice (once in the custom field and another one in the URL for the link).Is that possible?BestAchim

61
Amelia W
1 month ago
K
KaiteO
asked in Product Questions
Help with Arrows?

I just started using Lucid Chart. At first the arrows were working fine and automatically turned green or red based on yes or no. Then I was suddenly unable to access any arrows. I can draw straight black lines between shapes but no arrows. I have tried everything I can think of to get the arrows back to no avail.Any idea what might have happened and how I can get the arrows back working?Thanks

262
Amelia W
1 month ago
M
mmetze
asked in Product Questions
How to invite others to me on the board while collaborating

Miro has the facilitation feature “Bring Everyone to Me” that moves everyone following the board to the location that you are on. Is anything similar available in LucidSpark? If not, this is a powerful facilitation feature that should be considered.

282
M
1 month ago
J
Jshood
asked in Product Questions
Import cards or shapes with data in Lucidchart

Hi,I’m very familiar with using the org chart tool in Lucid Chart to import CSV data and add data to shapes on an org chart. I’d like to do something similar with a bunch of freeform cards. I’d like to import a spreadsheet of 100 rows with 5-10 columns and have it generate 100 cards with the data from most of the columns on the cards. I’ve seen the ability to import data to a lucid chart but am unsure how to generate the cards.  I need them to be in a freeform format where I can freely organize them similar to how you would do a sticky note excercise. Thanks!

1245
Kelsey Gaag
1 month ago
A
aebaugh
asked in Product Questions
My documents will not open

URGENT QUESTION: I am trying to open any document on my account and it will not open. The intro screen always gets stuck right where the below picture shows. I need to modify these documents for our proposals. Please help! 

61
Sylvia X
1 month ago
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