Product questions

Encountering issues with your document or account and need some help? Here are some support tips to help you out. Basic TroubleshootingA great first step to resolving any issues you encounter is with our basic troubleshooting suggestions. For more information on what to do when encountering a performance issue with Lucidchart or Lucidspark check our Basic Troubleshooting Help Center article. When to Submit a Support Ticket:Still encountering issues? The suggestions listed may help to resolve many issues you encounter with account or document performance. If these suggestions don't work please visit our help center and community pages to find a solution. You can do so but searching keywords related to your issue. For example you can search for terms like 'document won't open' 'lagging' or 'slow loading' if you experience delays in saving or opening your document or if your page is lagging. Then navigate through the different posts until you can find a solution to your specific issue. If

As we approach the coming school year and because of changes in our free EDU offering it may be helpful to clarify some differences between a free EDU account and a free account with Lucid. Free EDU Account:  A free EDU account is available for students and teachers at higher education institutions. If you are a teacher or student using Lucid for classroom use please use your school issued email address to create a free Lucid account and then fill out this form to request a free educational upgrade. Once the form is submitted the upgrade may take up to one week to apply. The upgrade will be valid for two years.   Free EDU Updates:  During the Covid pandemic students were given complimentary access to the EDU premium service in response to the unique teaching environment. Throughout the 2020-2021 academic year students were able to utilize the full range of features offered by EDU premium without incurring any costs. However in July 2021 the free EDU offering was revised to give student

What sort of data sets could I use to support my process map and eliminate inefficiencies or bottlenecks? I would like to create scatter plot pie chart and bar chart.?      

Whenever I create a new document (either through Duplicate or copying items from an existing one) it defaults to pixels in the document settings while the original is using inches. Where do I change this so that it preserves document settings?

I have a flowchart where I need to add a shape in the middle of it. Is there a way to automatically shift everything along from where I would insert it or do I need to manually select the other shapes and move them?

Is there a way to access/view Corporate Templates and all subcategories from the main page template gallery rather than having to access the corporate templates after creating a brand-new document (from within the document)? We would prefer that our users have access to view and open the templates prior to starting a brand-new document to avoid any potential confusion/issues.

i want sequencve diagram  flecase diagram erd diagram  and uml diagram of factory outlet project

Está tendo problemas com o uso de acentos no Lucid? -- temos aqui a solução. Veja como garantir que o Lucid esteja falando a sua língua. Existem algumas maneiras de incluir acentos ao usar nossos produtos. As ofertas serão diferentes com base no sistema operacional (SO) que você estiver usando. Mac Para incluir caracteres com acentos pressione e segure uma letra no teclado. Por exemplo quando você pressionar a letra "a" um menu de acentos aparecerá no canto inferior esquerdo da tela. Selecione o caractere desejado ou pressione a tecla numérica correspondente.Obs.: isso só funcionará se a letra que você estiver pressionando levar acentos.Você também pode configurar seu Mac para escrever em outro idioma. Confira este artigo útil do suporte da Apple sobre como alterar essas configurações. PC Você pode adicionar teclados de idioma para que sejam compatíveis em seu dispositivo. Confira a seção "Adicionar teclado" deste artigo do suporte da Microsoft para obter instruções sobre como adiciona

Hello  I cannot fully comprehend what the difference is between a frame and a container.  Please elaborate.. and apologies perhaps I am a slow learner  

Hi is there a way for lucidchart to assign to a resource role (from a pre populated list) for each task in a workflow and then have a cost assigned to that role so that the overall cost of an end to end process or segment of a process can be established. Duration of each task would also be required to be recorded. Some alternatives have this capability but I don't see anything other than basic conditional formatting.

I want to create a property on a shape that changes based on the size of the shape. Effectively I want to be able to calculate things such as Area or Perimeter/Circumference.  Are there formulas that I can use to do this?

Hi i'm pretty new to this but have spent hours trying to work this out so hopefully someone can help. I've created a template for org structures to be made A3 size with a title and a footer and have set the first page as a master so that this should appear across all of my tabs when I apply it. I then upload my dataset which creates 6 new tabs of correct looking org structures however when I apply the master style to all of these tabs they're still totally random sizes and not the size I set up the template or master to.  Is there a way to set a default size when creating structures or is this something I will need to go through each tab and resize manually? I found the document settings where you can set a default page size for all new documents but this doesn't seem to work when importing data for an org structure. 

My name is David Goodwin.  My email is davidgood20302mail.com.  It is true my diagram won't print full size on a 11x8.5 paper.  So email me back.  Do I need a paid service on a monthly basis in order to print? Say if I did the $7.99 service would I be able to print on jet printer?

I am looking for solutions partners that can take existing PDF versions of process flows/charts and create new Lucid Charts from them. 

I am PAYING for an upgraded LucidChart Plan with Unlimited Documents. When I attempt to use the IPad app it takes me to a website and I’m “limited to the last three documents.” Lucid loses my account information. Today was the FIFTH time this has happened. My patience is growing very thin. They have a great app but this experience is frustrating and I’m looking for a more reliable alternative.

Hi Since few days I have a lot of issues on a board. Circles are cut multiplied texts are squeezed... It's impossible to work on it. I tried to reboot chrome reboot my computer copy/paste in another board... nothing works. When I select objects I can see they are still there but they aren't well displayed.They are spread all over the board in little random cut pieces (sorry it's hard to explain) I think it's because I'm on windows 7 (no more chrome update since few months).By instance on my smartphone the board is good.What can I do ? (because I really love LudicSpark and I need to work on this board again)Thanks !

Hi folks! Im giving lucid a whirl to try and build rack diagrams to make our engineers lives easier. Im assembling a rack using the template at the moment but i want to add in brush plates and other hardware. Whats the best way of achieving this?  

I have a project related to online google forms. I have to make a DFD ERD DB and Use Case Diagram for this topic.....But I don't know how all these can be done...I don't know where to start. I'm not able to identify that which thing will be entity and what thing will be process etcetra etcetra though I have knowledge of all the above mentioned diagrams in and thier usages but still I'm not able to start my project. Please help me giving some pictorial examples if possible.

Hi. I have created an org chart with linked excel data. The email addresses have not been automatically imported as email hyperlinks. Is this possible? Can you please advise the best automated way of turning my email addresses into hyperlink email addresses so a user can click them to send an email.  Thanks!

Interested to teach commercial T&Cs for turnkey projects risk review and analysis safe and secured contracts for EPC projects Let me know if this is the right platform to proceed

Trialing LucidSpark at the moment and tried to integrate with our Azure DevOps instance (cloud). I get the auth request for the correct email but everything is blank and doesn't show any projects when trying to import or create new item. I submitted a ticket but wondering if anyone else has had that issue.

I am teaching an online business/tech class and I have created an ERD diagram without keys and links.  I want to send a copy to my students so they can add the relationships and submit an exported PDF to an assignment.  This is not collaboration because each student needs a copy of the ERD with which to do their work. I see it as these steps export the unfinished ERD diagram from Lucidchart to a file distribute the file to my students student imports/opens the file in Lucidchart student completes the relationships identifying primary and foreign keys student exports the diagram to PDF student submits the PDF to the LMS.

The developer docs state that =@ should return the text of a shape: However when I try to use that syntax in my shape I get an error:   The shape is just a simple rectangle as created from the 'Shapes' palette. What am I doing wrong?

Hey is it possible to add details to activity boxes on the process diagrams. I added text details to some activity boxes on my process diagram using the Add notes option that automatically hides once you finish the note. However when I export my process diagram to PDF I lose this information and I am only able to see the process flow. I know this would work with text boxes but adding text boxes to the side of all the activities on the process diagram wouldn't be visually appealing.

Hi The Shapes in Use is not reflecting the shapes currently in my lucidchart diagrams. This was working properly last week but today and yesterday they shapes listed are not formatted the same. Thank you