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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,597 Topics
  • 13,557 Replies
5597 Topics
L
lkollipara
asked in Product Questions
Highlighting selected shapes/relationships in view-only mode

HiWe have a huge ER-diagram (Crow’s foot approach) with lot of objects & relationships.In edit-mode, when I select a link/relationship, I can see what objects the link is associated to.But, When I share the document with other users in view/comment only mode, The users are not able to select/highlight a relationship and see it’s association with the objects.Is there a way for the view-only users where the selected link/relationship gets highlighted and shows what objects are associated to the selected relationship.We also have a Lucidspark enterprise version if it can be made possible in Lucidspark

513
Amelia W
8 months ago
Clifford
Clifford
asked in Product Questions
Restore from trash

Hey there I was told I can restore something I accidentally placed in the trash. How do I do that? 

5153
Eric R
8 months ago
S
selmendorf
asked in Product Questions
Unable to save documents: CORS and HTTP Errors

In Chrome I am constantly shown as in offline mode an unable to save documents. Edge does work, however. I am getting the following errors in the JavaScript console: Access to fetch at 'https://document-storage.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056' from origin 'https://lucid.app' has been blocked by CORS policy: Method PUT is not allowed by Access-Control-Allow-Methods in preflight response.GET https://documents.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056/attributes/embedded 404 (Not Found)

261
Leianne C
8 months ago
A
Abdullah
asked in Product Questions
Include detailed description of flowchart in printout or download

Hi, I'd like to know if it's possible to create a process diagram printout that includes documentation/description under each process step. So, my question is:Is it possible to generate a printout of the process diagram including the documentation under each step, preferably in Word, PDF, or another format, so I can share the process description/diagram with others and they can see both the steps and the accompanying documentation?Additionally, if the above isn't feasible, does anyone know of an alternative solution to achieve this?I really hope someone can help me with this!With dear regards

333
Leianne C
8 months ago
G
gerardthuis
asked in Product Questions
export + printing does not work

this message appears on a document and I can not export or print this (1 page) document. HELP! 

183
Emma D
8 months ago
S
SBlundell
asked in Product Questions
Following collaborators

As a facilitator I am unable to follow a student using Lucidspark on a chromebook. They are a collaborator on the shared document - but when I go to the menu to follow collaborator to see their work, this is not an option and is greyed out.

111
Quadeshia
8 months ago
Luc P
Luc P
asked in Product Questions
Create custom form

Not 100% sure if this can be madeI need a form with:Title A way to show TAB A Section inside the form A drop down menu A value field  I need to document change in software configuration to show the « From TO »

532
Micah
8 months ago
S
sulamit
asked in Product Questions
celulas normales

Realiza un diagrama que explique cómo obtienen energía las células normales, incluyendo las cuatro etapas del proceso (glicólisis, formación de acetil-CoA, ciclo de Krebs, cadena de transporte de electrones), lugar en la célula donde se realiza y cuántos ATP se producen.

131
Micah
8 months ago
N
nicolai
asked in Product Questions
How to find the parent folder of a document

If I have a direct link to a document, e.g. a LucidChart, how can I identify the parent folder?

1268
N
8 months ago
C
corpaccounting
asked in Product Questions
Overlapping lines on Flow Chart when I print

When I print my flow chart it seems as though the lines are overlapping each other which causes it to look thicker/darker? is there a way I can fix this ?  thanks! 

911
Humas1985
Lucid Legend Level 4
8 months ago
callumsmith1
callumsmith1
asked in Product Questions
Is there a way I can get these templates?

Can’t seem to find in the gallery these Lucid-made templates for my ppc process https://www.lucidchart.com/blog/how-to-simplify-your-ppc-processes-with-lucidchart

1067
callumsmith1
8 months ago
R
rscarbath
asked in Product Questions
Cant refresh data or "replace dataset" on individual license

I bought lucidcharts specifically because it is supposed to be great for collaborating while we test it out for the company.But this issue seems to make collaboration impossible:Can we upload an excel file (you call it replace dataset) into an existing org chart with Indiv. license? We need to know that everyone is working off the latest file but when we try to re-import the xls file, it creates a new org chart vs updating the existing one? If this true, we need to cancel bc we cant recreate entire org charts over and over, color them, put the pics back in Another question 2-is there a central repository we can put images or is it just drag and drop into the org chart itself?

653
Amelia W
8 months ago
D
denver.dsouza
asked in Product Questions
How to resize frame along with the objects in it?

Is it possible to resize a frame and the objects in it? The objects move when I move the frame, but they do not resize when I resize the frame (proportionately would be great). This behaviour may not be default, but is there a way I can enable that?

502
D
8 months ago
P
Processtom
asked in Product Questions
Visio Download Issue

I am having the below issue when I export to Visio. the receiver copy is off-center. Any help is appreciated.  

273
Leianne C
8 months ago
E
ellswrth
asked in Product Questions
Create multiple tabs with same base page dynamically updated

I would like to create a document where there is an underlying page with some containers, text, etc and then create multiple tabs with a layer on top of that base page.The goal is to be able to add things on the underlying base page and have all tabs updated with the new information - e.g. a legend on the base page and when it changes all the tabs based on the page changeI know I can create a page on a single and then layers on top of that page for variable content, e.g. a legend on the base page and versions of content on the layers but the layers cannot be selected by a view only user.Anyone have any thoughts on how this could be approached?TIA

1706
Flavia D
8 months ago
D
Dthomas
asked in Product Questions
Removing profile picture

How can I remove my profile picture so that my initials are displayed again instead of the picture?

1165
Addie
Lucid Legend Level 1
8 months ago
G
glenn.guzzo
asked in Product Questions
Lucid Chart to Google slides - animation

when adding slides and creating highlights so it looks like an animation, can these be exported as slides to Google slides, so it can be clicked through in the same way it is presented as slides in LucidChart?

851
Humas1985
Lucid Legend Level 4
8 months ago
M
MWight
asked in Product Questions
Use spreadsheet formatting in containers

I’m pulling data from a spreadsheet in to containers.  I’d like the containers to show the cell data and formatting.  How can I carry the spreadsheet formatting into the containers.  At this point I’m specifically interested in text colours.

285
Phillip W
8 months ago
M
mitviv01
asked in Product Questions
Project governance and approved process flows

Hi,I would like some help with respect to creating a Lucid chart repository for approved process flows for our project.

333
Humas1985
Lucid Legend Level 4
8 months ago
G
gcoleman0828
asked in Product Questions
Lucidchart creates page when template or other documents opened

Every time I open a template or any other document, a new document is created. Is there any way to exit the document/template instead of having a new document created? Seems like an odd functionality. Thanks,Gregg

264
Flavia D
8 months ago
Jayce J
Jayce J
asked in Product Questions
Resize generated sequence diagram by UML markup

Hi there I found I'm not able to resize the sequence diagram generated by UML markup after 'Build'. I have some old diagrams that can be resized but lost the capability after I click 'Build'.

8813
Addie
Lucid Legend Level 1
8 months ago
A
Alexandre
asked in Product Questions
[Lucidscale/AWS] - Retrieve the account name/alias

Hi all,I manage several AWS accounts through AWS Organization.When I import data from them, I do not find the account name attribute, and it does not appear so in the graphical representation. This attribute is however well set in AWS. Here is an example : I would expect :$Name to be set to actual name attribute of AWS organization and/or accountAliases set Thanks.

956
Adam Y
8 months ago
Andres N
Andres N
asked in Product Questions
Can you add a background color/highlight text in Lucic?

It'd be great to get this feature or be able to add a background color to the text box that comes with shapes. Otherwise we get into this situation that takes away from the readability of the text especially when space is limited:  

1673
Lance
8 months ago
M
Michael Seuring
asked in Product Questions
ERD - Edit fields quickly

New fields get added with ‘Field’ as the name, and to edit, it requires a click to focus on the individual row, F2 or double-click to edit the value, type the new value, then hit Enter. There’s no way to edit multiple fields in succession without following this same operation every time. Am I missing something here? My wrists are getting tired when I have to build a new table with 30+ fields, then perform manual gymnastics to enter my field names.  

183
Humas1985
Lucid Legend Level 4
8 months ago
S
sarahgeoghegan
asked in Product Questions
adding space in between objects in a swim lane

I often find that i will map out a process and then need to add something in further up - and so have to move everything down - which you cant do at once if the steps are across different swimlanes - and so this can sometimes take ages.am i missing a trick here please?

793
Micah
8 months ago
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