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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,903 Topics
  • 14,916 Replies
5902 Topics
K
KGTCG
asked in Product Questions
changing size of conditional formatting icos

I created an org chart that included conditional formatting using icons. I spent some time playing with the size to get it to fit on a page, and at some point the icons shrank to an illegibly small size, and I can’t get them back to their original larger size. They don’t seem to change based on the size of the font or the the size of the shape they are connected to. Is there a way to make them larger? 

512
Micah
S
ScottMaselli
asked in Product Questions
Link the same data source to 2 different smart container charts allowing updates in one smart container to be reflected in the other

I’m looking for a way to link the same data source to 2 different smart container charts allowing updates in one smart container chart to be reflected in the other.   The 2 different smart container charts are views of the data from different pivot fields.   The goal is when I update one of the smart container charts (i.e. move a box from 1 containter to another container), the update appears in the other smart container.

607
Kelsey Gaag
N
NicoleB
asked in Product Questions
Exporting Issue

How come when I export my chart as a PDF is reverts back to an older version? For example, what I see on my screen is different to the PDF. I even exported as a JPEG which worked fine, but when I converted the JPEG to a PDF, the PDF reverted back to an old version.

363
Ria S
Lucid Legend Level 7
D
dsante
asked in Product Questions
Shape block covering org chart in Lucidchart

I must have accidentally added two rectangles on top of my org chart but I cannot figure out how to remove them!  Can anyone assist?  

161
Emma B
Carson G
Carson GLucidite
asked in Product Questions
Automatically Generated Table of Contents

It would be useful to automatically create a Table of Contents in Lucidchart. This ToC would automatically update as I created new pages and would link to those pages from the control panel (beginning page). 

3337
Phillip W
S
Semih Gunel
asked in Product Questions
How do I visualize that a rule is toggled on / off with conditional formatting in Lucidchart?

Dear Community Members,I'm seeking assistance regarding a visualisation issue I'm looking for a method to clearly indicate whether a rule is toggled on or off. Context: In the attached screenshot, you'll notice buttons labeled with co-owning department names. These buttons contain an action that toggles specific rules on / off upon clicking. When a rule is activated, parts of a process not owned by the designated department are grayed out.The problem: There's currently no visual indication on the button itself to signify whether the rule is active or inactive. Ideally, I would like the button's color to change to green when the associated rule is toggled on and gray when it's off. Otherwise, users might confuse which rule they toggled on and need to toggle off again to see the full process and its colour coding. Could anyone provide insight on how to achieve this? Your assistance would be greatly appreciated.Thank you.Hope this visualized the problem a bit. Ideally the “Getting Started

19410
G
R
Rees
asked in Product Questions
Unable to load fonts to Lucidchart

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.  

521
Kelsey Gaag
K
kwhitley
asked in Product Questions
new functionality that automatically adds new shape connected with line

some recent change has now caused misclicks in a diagram to randomly insert a new shape with a connector from an existing shape.  i never used to have this problem and it is fairly annoying. 

221
Kelsey Gaag
D
DEndo
asked in Product Questions
Org Chart Label data reverts to default text after adding reporting line

I have entered data into a custom label on a person’s org chart shape. After I add a reporting line, the text I entered into the label reverts to the default guiding text and I have to re-type the information into the label.  Label data seems to remain intact if the reporting line already exists.  Am I doing something wrong?

182
Micah
F
foudali99menara.ma
asked in Product Questions
Problème ouverture de page

Bonjour, Je n’arrive pas à ouvrir les pages d’ordinogramme qui sont dans mes documentsLa page s’ouvre mais reste blanche sans aucun ordinogramme

191
Kelsey Gaag
I
iDoc
asked in Product Questions
BUG: Left upper positioning of content in a text field switches back to centered when entering a dot list

BUG: Left upper positioning of content in a textfiled switches back to centered when entering a dot list

243
Shantel Gillette
Felipe F
Felipe F
asked in Product Questions
How can I hide note icons?

Notes are great but the icons become very obtrusive when one scales out. See example below:How can I make those note icons disappear?

1605
Phillip W
Andrii Prokhorov
Andrii Prokhorov
asked in Product Questions
SVG scaling

Hello!I’m importing an SVG icon from Azure pack and when upscaling it does react more like a bitmap, not a vector image. I’ve tried multiple different browsers, but result is the same. Is this fixable? 

2379
Micah
K
KHchart
asked in Product Questions
Group Objects to Employee

I am trying to group a text box object to an employee box in my org chart (see image below).  I created separate text boxes for the “start” and “end” dates of the sample employee and would like to group them to the employee box so that they follow it around when I rearrange the org chart. Is this possible? 

655
Amelia W
john.a.lopez
john.a.lopez
asked in Product Questions
Add data to multiple shapes in a group

I have a complex shape that has icons and varied text. Initially made from primitives it will have several text boxes etc. One the shape image is created it will be grouped. Once grouped a data source will be applied that will have properties that will populate each of the text entities and update a property on the icons that will then be colorized by a rule. Please advise how to proceed. Thank you

20112
jimmy
D
Douglas MJR
asked in Product Questions
Transition from visio to Lucid

We are transitioning to Lucid from Visio. what is the best way to begin training on Lucid?

352
D
Jill W
Jill W
asked in Product Questions
Timeline Integration with SmartSheet

I've set up the integration with SmartSheet but I would like the cards in the timeline tool and to use the timeline feature to update the dates of the cards.  Is this possible?  Is this possible with Jira Roadmaps?

817
Amelia W
Mike F101
Mike F101
asked in Product Questions
Conditional formatting with option for user input

Hello I have imported a data sheet into my diagram consisting of a list of countries which are coded "red" "amber" or "green" on a range of different variables (e.g. poverty education etc.). I have a shape (process box) in my diagram for each of these variables. I would like the user of a published version of the diagram to be able to select a country. When they do this I would like the variable boxes to update to show the correct colour coding (or get a coloured icon don't mind which) for that variable for the selected country.  I understand it is not possible to use a user input like a dropdown country list to achieve this. However is there a hack I can use to allow users to select a country somehow then reference that value to determine variable box colour/icon? Something with layers perhaps? In summary I need: Users selects a country Variable box checks their country selection Variable box updates to reflect the variable value associated with that country Thanks for any advi

855
Micah
Elizabeth B102
Elizabeth B102
asked in Product Questions
Sum column data and reference another column using formulas

I have imported data and I need to sum a column of data if another column of data is = to specific text. Below is my initial formula but I keep getting an error.  =SUM(@"Annualized Cost") AND(x => x."Worker Status" = "Active"))

592
Micah
Emma P
Emma P
asked in Product Questions
Dynamic progress bar with shapes dragged into an area of the chart in Lucidchart

Hi I was inspired by the feature reveal on 5/16 that showed a budge that changed as collaborators dragged features into a certain area of the chart; this was set up using dynamic shapes and formulas. I would like to do the same with dynamic shapes that reference story points on Jira cards; ideally collaborates could drag jira cards into a box on the chart and see a total of the story points in that area. I have been able to get a sum of the story points of jira card that are grouped together but haven't found a way to set up an area where cards can simply be dragged into and then the story points only from those cards added up. I have tried using containers but these don't seem to have any relationship to the enclosed cards they only magnetize them. Is there a way to use formulas to reference certain objects based onto an area (shape/container/smart container/frame/etc.) that they are dragged into/on top of or is the only way to reference certain objects to manually group them together

2076
Micah
Kenzie E
Kenzie E
asked in Product Questions
Tooltip/Custom Hover Text

I have created custom hover text on conditional formatting, but I am unable to find a post or video on how to use it after the formula is inputted. My goal is to count the number of “children” in each container, so I do not have to do it manually as my chart grows. After researching this topic, I believe the proper formula on the custom hover text to be “=COUNT(children)”. Is this the proper formula to use for what I am trying to accomplish? If so, how do I view the custom hover text equation on my containers?

69613
Micah
M
mam7903
asked in Product Questions
Setting shape data from another shape

Is there a way to pass parameters (data) from one shape to another based on an action?  I’m trying to populate a stationary shape with the description from a shape that I select.  The shapes I’m using have data linked to them.  I see that the IDE has a “Selected objects” section, so I was hoping there was some way to use the Lucid formulas to accomplish this.  Any help would be appreciated.

1175
Micah
CAH-deljus06
CAH-deljus06
asked in Product Questions
Item/Shape Counter to sum the number of cards in frame

Hi,If I have multiple ID Cards/nametags inside of a frame, is there a way to have a counter or enter a formula to see how many cards are in the frame?We are using Lucid for a virtual staffing board, and instead of counting the nametags manually, we wanted to just drag and drop and the counter move up or down based on # of nametags inside the frame. Also, I did search for older topics but the 2-3 I found were 1+ yrs old and did not have a solution at the time. Thanks,Justyn

38013
Micah
Eric S102
Eric S102
asked in Product Questions
Can you reference a data file in a formula?

I'd like to upload an excel file with a table of data so I can have data driven objects. Can I somehow reference the data file(s) with rows and columns and use them in formulas etc?

194
Micah
Amber J
Amber J
asked in Product Questions
Employee count formula shape in org chart

I imported data using the org chart function with a column for FTE counts. I can write a formula when clicked into the org chart to total the FTE counts (=sum(children.'FTE') but there isn't the +T option to add a text box with that count. When I try the same formula not clicked into the org chart just the page it doesn't work. I tried LOOKUP formulas too with no success; it's like it can't read the org chart data I imported (which does not show up in the linked data panel either). Is there a way to use formulas and add them to your document when using the org chart feature? 

2098
Micah
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