Product Questions

Hi,  I am attempting to move an employee from org chart “A” located in tab 1 to org chart “B” located in tab 2. I can’t drag across tabs which makes sense, but when I copy the employee from org chart “A” to tab 2 it will not let me add it to org chart “B”. Is there a way to easily integrate this employee into the new org chart without having to add them again?

Hi,We’d like to embed Read Only Lucid Chart diagrams into our Customer facing portal. Are there any licensing concerns there - do we need o license all our customers to Lucid?If no, do we connect as a Machine to Machine account to embed the diagram? Thanks!

When using the Smart Containers template, I’m unable to edit the containers by clicking on the ‘Smart Container’ as directed in the guidance, is there additional steps to follow to be able to edit the layout of the smart container?

I have a few users that have two Lucid accounts both consuming a license. I am cleaning up by deleting one account and transferring files to the other. The file transfer was successful however a user reported back that they can no longer view files that were shared with them. Is this expected behavior? If yes, is there a way to recover the permissions & accesses assigned to the deleted user account and transfer those to the users current active account?     Thanks

Is there a way to make the Table of Contents visible when users come into the Spark for the first time?

i have a line where it has a data linked data that contains the hex codes of its color supposedly it will use that hex code for its color how can i use that with the =fillcolor() formula or is there any other alternative

I would like to move the already existing Lucispark file into the Zoom Whiteboard, have the team contribute and annotate, whether during the Zoom Meeting or after and then make any changes and then move it back to Lucidspark. Using the Zoom App Store add-in for Lucidspark only allows your team to view whilst you are in the meeting.  

In Visio, there is a phase separator tool, that can help the reader see phases / activity groups, in separate phases.This option appears to be missing in Lucid.

Hello all. I am trying to find out if what I am trying to do is possible. I have not been able to find any example searching around that fits my exact use case or leads me in the right direction.  I have explained it in the attached image below. Thank you in advance for any input anyone can provide! 

When I open a Lucidchart or Lucidspark document, I’m used to having a list of system templates. And in Lucidspark, I’m used to being able to pick from several visual activities. However, when I checked today, I only see one template (one that I created) under All Templates.Missing system-provided templatesIn addition, visual activities are not available for my Lucidspark document.Missing visual activitiesI have tried on both Chrome and Firefox browsers. The issue is present in old and new documents. Is this a known issue? Are there any workarounds?

Good morning,  I have created an organigramme but when I do try to export it any pictures format, I get an error message. Could you please give me a hand? Are there anything in my document which is not done properly? Many thanks and best regards, Gwendoline Pointereau

Hi, I have two (potentially related) issues:I cannot figure out how to remove the gray space (border) around my document. I read a similar post, and someone responded that zooming in or adjusting the scroll bars could resolve the issue. I have tried this, as well as modifying document settings.In Infinite Canvas mode, the gray space goes away, but my project is far down on the canvas. When I move my project up, the vertical scroll bar at the right readjusts, so my project remains in the same location within the canvas.Hopefully this is a quick fix, thanks in advance.

When building a WBS in Lucid Chart.   How can I automatically add another (more) work elements under the main topic?   and when it adds will it select a new different color scheme?   See attached screen cap.

I have about 25 flowcharts, some with multiple pages.  Is it possible to export all of them to a single PDF or even multiple PDFs in one file?  I can get Adobe to combine all of them.

Hi! Newbie!  I want to create  a list of let’s say 7 things.  Then I want the ability to click a button and to just show one of the items on a list and to not have the other 6 show.   Is this possible with this product.  If so what is the quickest way to do it? Thx in advance

We have been using Lucid to draw ERD's of our applications. We've always used the arrow endpoints that contain a v-shaped form on top of the line and the horizontal line shown across the line. I am taking over this project from a colleague and I just noticed that we cannot select these arrow endpoints anymore. However, our entire diagram is modeled with them in mind so I cannot continue linking our entries in the ERD now.Can you please let me know how to get all previous arrow endpoints again?Additionally, we also used the icon in the top right corner to indicate that a certain model was finished or still in progress etc by including an emoji. I also cannot seem to find that setting anymore. Did it move or was it simply removed from the options?

Is there a way to reduce the amount of space between nodes in a mindmap?  The spacing is far too much making it difficult to see a lot without scrolling or zooming out to the point where it becomes difficult to read.

I want to create a diagram where the circle is made from arrows that point to the next subject. Something like this picture. 

I need a shape where i can write or paste code snippet in C#, java script, xml, html and other programming language. Code Snippet Shapelet me know if you need further detail?

Can i embed a lucid chart on my website? 

I use lucidchart with my Chrome browser.Why does this happen when trying to put text in shape? How can I fix this? Kind regards Kees

If you’re new to Lucid and you’re coming from Jamboard, welcome! On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.Here are some of our best resources we recommend starting with:Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. Read our Transition from Jamboard to Luci

After Dec 31, 2024, the Jamboard import tool and editable imports will no longer be available in Lucid. At this time, Jams will be auto-converted to PDFs and can be located in your Google Drive folder.  However, you can still continue your work in Lucid with these alternative methods:Import a PDF of your Jam to Lucid with the PDF import tool.  Once you import it, click Extract thumbnails to add the PDF as an image.  Upload the PDF as an image to view Jamboard files directly on the Lucid canvas. You can use either PDF option, then, add stickies and build off of previous work. For additional information, refer to this Transition from Jamboard to Lucidspark article from our help center. If you have any questions, please let us know in this thread!

When I click on the link above, I get “Oops The page your were looking for doesn’t exist” error.Is this a known problem?