Scaled units incorrect in Lucidchart floorplan

Also, snap is not 0.1cm as specified - it seems almost random

Video Project 1

Hi ​@cawoodm, 

Thank you for posting in the community! I am not able to replicate this issue on my end, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

As for the snap issue, the 0.1cm refers to the grid size, and although the shape will snap to the grid, this setting doesn’t determine the measurement it snaps to. 

Hey Kelsey

Try add a wall and then a shape. When I do this it shows an 18m wall next to a 28cm shape.

It’s kinda all over the place (i.e. random or buggy) since the grid spacing is 0.1cm and it’s easy to see that the true length of those lines is 9cm

Hi ​@cawoodm, 
Thank you for providing more detail, to clarify, the numbers in the pop up are different than the value shown on the shape because its showing where the shapes are on the grid rather than the exact measurement. In the attached gif, you can see the X and Y values changing as the shape moves around on the grid, this is also easier to see if you have the ruler enabled on your document. 

Pity you didn’t click the link first, it’s nothing sensitive and you might have seen the issue. I see no way to make a support PIN so here it is again.

If you look closely at my screenshot you will see the numbers are in fact dimensions and not coordinates. W=Width

Hi ​@cawoodm , 
I can confirm this is intended behavior. Shape measurements show the exact pixel or inch dimensions relative to the canvas, where the shape size is based on a data point for length.

I’m sorry to contradict you but this cannot be intended behaviour: it is just plain incorrect, helps in zero situations. If I am drawing a floor plan with Lucid and I add a wall (with dimensions meters) and then a rectangle (with dimensions centimeters) that is fine. I would wish all shapes use the same units but that’s just a wish.

The fact that a rectangle in cm shows 28cm and is the same size on the grid as a 18m wall is a bug. It’s incorrect given the 1m:1cm scale. It’s a classic muddle. Something is being incorrectly calculated and it’s reproducible so I’d like it filed as a defect. It confuses users and makes me at least, jump ship and move to a different tool.

PS: I appreciate your workaround, but it is a workaround. Also the walls have weird behaviours (if I recall, you cannot change their proportions) which is the reason I mix and matched with rectangles.

An another: thing dimenions such as length or width are absolute quantities. They cannot be relative to the canvas. If I draw 2 chairs of width 0.5m and one is to the right of the other I cannot be seeing two chairs one of width 0.5 and the other of width 1m. I hope that’s not what you meant by “relative”?

Hi ​@cawoodm, 
Thank you for the reply, I understand that this isn’t ideal. However, I have checked with our engineering team, and the measurements set in a floor plan will only apply to floor plan shapes. I apologize for the inconvenience this may cause, but this wouldn’t be considered a bug, and would rather be considered a feature request since this behavior is intended by our team internally. 

I see what you mean about the walls not being adjustable and why you utilize a rectangle. A better workaround would be to use a desk shape, this maintains the measurements set in your floor plan and you can change the proportions.
 

As for the dimensions, what is meant by “relative to the canvas” is that floor plan shapes are different because their on-screen size is automatically calculated based on a real-world dimension (like a chair's length) and the scale of your canvas.

I don’t feel you have really understood or reproduced the issue. I guess we will have to agree to disagree that 18m is 28cm on a 1cm:1m scale.

Hi ​@cawoodm, I don’t disagree that it should be match the scale. However, the scale option only applies to floor plan shapes and not any other regular shapes, which is the reason for the discrepancy. 

I’ve also converted this post to an idea so that it’s visible to others within the Product Feedback section of the community - from here, they can upvote it and add details of their own.

For more information on how Lucid manages feedback via this community, take a look at this post: