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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,784 Topics
  • 14,375 Replies
5784 Topics
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Sandra A
asked in Product Questions
Color blocks missing on working board

Hi There! I am having some trouble when visualizing my document on the “working board” the color blocks are not coming through. However, when I export my document to PDF it looks good and the color blocks are there. Please, need some help. Thank you.Sandra

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Leianne C
A
AndrewS
asked in Product Questions
Bug related to conditional formatting and swimlane location and swimlane order

I believe I have found a bug that I can replicate in multiple templates or documents.If conditional formatting is used to apply a shape style (e.g., change the background fill color) based on the swimlane name that shape is located in, and the swimlane order in the diagram is later changed, the conditional formatting follows the order of the swimlanes and not the swimlane name. The conditional formatting feature is great, but this is a deal killer for the way we intended to use conditional formatting.I’ve created a template that has all our department and external business partner names as a swimlane. Then used conditional formatting to have each shape dropped within that swimlane match the swimlane header color. All great until swimlanes are re-ordered or unneeded ones are deleted. If this apparent bug could be resolved, the conditional formatting feature would be a major timesaver for our intended use. 

311
Amelia W
Michael T103
Michael T103
asked in Product Questions
Lucidchart documents display incorrectly in Chrome

When I open a new blank document I get a grey screen. I add shapes but I cannot see anything other than grey. When I then open the same document using Google Chrome on my PC (Win10) it works fine. I can see the shapes I added. Using Google Chrome on iMac (macOS Sierra) I see nothing but grey.    

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David D102
David D102
asked in Product Questions
Set the Default Font Size as Auto

I'm working on a chart and I'd like to set font size to default to "auto" so I don't have to resize every piece of text I add automatically. I've tried using the "Set Default Style" option but that doesn't seem to be working. What can I do to avoid the tedium of manually setting each shape to "auto" font sizing. 

1437
Amelia W
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ChristeldR
asked in Product Questions
Imported vector PDF (from Miro) automatically becomes a Lucidspark file instead of a Lucidchart file

Hi,  I'm importing a few vector PDF files from Miro into Lucid (up to 95 kB each), and they automatically become Lucidspark files instead of Lucidchart. I have an individual subscription, so I have a limited amount of editable Lucidspark files available. How can I change the default type of imported files to Lucidchart instead of Lucidspark? 

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Amelia W
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Hung HHG
asked in Product Questions
Cannot activate "Replace Dataset" feature

I have a paid account but whenever I click on “Replace Dataset” button I’m prompted with this  upon “Activate...”    After the page refresh, I clicked on “Replace Dataset” and am prompted with the same popup again.

141
Amelia W
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TomCon
asked in Product Questions
Set default line width for Lucidchart diagram

I want a bold, fairly fat line between flowchart nodes, like this.To get that i selected the line and then used the line width dropdown at the top of the canvas, and set it ti 9px, and it worked great. But now for subsequent nodes, when i do that, my selection in pixels is essentially ignored. Here i show that i have the line between two nodes selected. The difference is that “Yes” is superimposed on the line (which is good, that is what i want). Now when i go up to the line width dropdown, i change the line width. The dropdown reads, 9px, say. When i click back to the canvas...the line has not changed, it is still thin like it used to be. How do i get this line to be thick, 9px, like the other one. Do i have to make sure the line has no text before i format it?  Etc?  Help me out! Thank you.

1681
Leo Barnes
Lucid Legend Level 5
A
Art Vandelay
asked in Product Questions
Right-click and drag was being blocked by extension

Hi, I love using Lucid for creating diagrams but even though I set navigation mode to mouse, right click and drag doesn’t work for me for some reason. I’m using Google Chrome. I tried Edge but the result is the same. You guys have any idea about what could be the reason for that? Thanks.

162
Leianne C
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Tdietz92131
asked in Product Questions
Hierarchy org chart in Lucidchart for narrow diagram

HiI need to create an org chart within Lucid Charts using a Hybrid Model Layout instead of the standard layout (i.e. the people who report into a manager go down instead of across) as we want a narrower org chart. See below.Visio can do this - but I do not see that design option in Lucid. Can someone point me in the right direction if it’s there?  

1447
Amelia W
Anre G
Anre G
posted in Product Questions
How do I rotate text within a shape?

How does one rotate text within a shape? I've seen this asked before but as yet unable to find the response. Thanks.

483
Leianne C
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SFO JOHN
asked in Product Questions
How can I recreate a shape with slanted lines as a background?

How can I format a org chart box to show have diagonal lines as a background?

321
Zuzia S
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DanLeach
asked in Product Questions
Do not crop is adding a border

I have previously created a series of documents that I need to export as PNGs. When trying to export recently the ‘do not crop’ option, which previously allowed exporting an image with correct A4 dimensions, now adds a border around the image.How can I export my image without the border? The custom crop option is not sufficiently precise.

292
D
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SNicholson
asked in Product Questions
Problem: duplicate shapes often jump erratically when dropped onto canvas

Trying to duplicate a shape using the following actions in Windows  or Chromebook:Move mouse to point to shape. Left click to select. While holding left mouse button, drag shape some distance, then press Alt key briefly to cause shape to be copied. Move mouse to desired location of duplicate shape. Release left mouse button.Problem: upon release of left mouse button, shape position will jump away from last displayed position.

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Zuzia S
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belmartinssa
asked in Product Questions
Excluir Raia Desapareceu

O Painel Contextual para edição de fluxogramas não abre as Opções Avançadas, impossibilitando excluir ou adicionar raias, bem como realizar outras edições nas atividades mapeadas. Como fazer para corrigir isso? 

541
Flavia D
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cgrabs
asked in Product Questions
Add space between objects in a Lucid Chart

Is there a keyboard-mouse key combination to add more white space between objects? I have a large chart of blocks, mostly text boxes with arrows and lines. I want to insert items in the middle of my chart but don’t have room. The clunky way to do it is to of course select all items to one side and then move them altogether. But I’m surprised if there isn’t a way to easily use your cursor to “drag” more white space in between objects. A lot of other graphical software programs have functionality like this. 

1675
Zuzia S
K
kmickel
asked in Product Questions
Switching logged in account

Is there any way to switch the logged in account that is being used? I have two accounts, one for work, one for personal use, and I can’t find anyway to not have lucid auto log me in to the work account, so I have to use a separate browser for each account.

141
Humas1985
Lucid Legend Level 8
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spencerr
asked in Product Questions
documents are all missing

HELP I logged in today and all my documents were gone. I also don’t have access to my team’s templates anymore, where did they go???

1231
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Hue166
asked in Product Questions
Why can’t I use Lucid on my iPad anymore ?

HI guys, why is the iPad app now dysfunctional ?Thanks

412
Sam F
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Bilel SHIRI
asked in Product Questions
Replacing dataset from Google Sheets is not loading

 Dataset replacement is hanging on “Importing your data” step

356
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K
kent.rogers
asked in Product Questions
log4j-1.2.12.jar gets installed in Confluence when upgrading Lucidchart plugin to version 1.27.1

I am running Confluence Data Center 7.19.21, and when I updated the Lucidchart plugin from version 1.27.0 to 1.27.1, the log4j-1.2.12.jar file showed up in Confluence’s plugin cache. This set off security alarms, since Log4j 1.x has been EOL since 2015: https://news.apache.org/foundation/entry/apache_logging_services_project_announcesWhy is Log4j version 1.2.12 found in Lucidchart 1.27.1, and can if it is deleted, will Lucidchart continue to work?

1728
Amelia W
Luke I
Luke I
asked in Product Questions
displaying a count for the whole page of shapes that have a certain string in them

Im trying to count the number of times on a page that a certain string is there. All the shapes are not connected to each other, they are individual this is what i have tried so far but i don’t think its getting me any closer {{=count(FILTER(PAGE.DESCENDANTS, contains(@"Length", "50")))} I have a data field attached to the shapes with the name ‘Length’ from a google sheet.Im happy to either pull the string from there or from the actual displayed string

622
Luke I
Aleksey Y
Aleksey Y
asked in Product Questions
Lucidspark: collapse a subtopic or child topic in mindmap diagram

Hi first of all - big thank for so incredible product. According this video tutorial https://www.youtube.com/watch?v=eMxlqMgskHw it was possible to collapse and expand subtopic or child topic before. But I can't find this functional now. Is it still possible?   Alex

1114
G
L
Lou
asked in Product Questions
Copy data from table, paste as sticky notes

I would like to be able to copy a table, or a text document with lots of line breaks, and paste so that each cell, or each line of a long text becomes a post-it. CSV import is too time consuming, and I have all these loose files on my computer that I only needed for copying and pasting.Should be able to copy from:Google Doc Google Sheet Numbers (apple standard) Notes (apple standard) AirtableProbably also excel and word, but I personally don’t use either.

8078
D
J
jquestion5
asked in Product Questions
I cant see colors of boxes

I cant see the color on boxes but i can see colors on lines. The other collaboraters can see color. I am unsure of what setting i have turned off.

361
Shantel Gillette
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Chris C21
asked in Product Questions
Google Slide - Thumbnail Not Appearing in LucidChart/Lucid Spark

Historically, I have been able to Copy Google Slide Links and Paste them into LucidChart/LucidSpark and they will show up with a Link + Thumbnail. As of recent, when I do this same process (outlined in the Support video here: https://lucidchart.wistia.com/medias/dos2e6qdd2) the thumbnail does not appear and there is no option to add a thumbnail. This ultimately makes the integration obsolete - I am basically just adding a link to a shape now. Does anyone know how to embed the Google Slide with a thumbnail?

848
Kelsey Gaag
Lucid Software Inc. Supplemental Community Terms

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