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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,675 Topics
  • 13,875 Replies
5675 Topics
S
SNicholson
asked in Product Questions
Lucidchart toolbar render problem in Chrome

 Font size buttons are narrow and improperly spaced from bold / italics buttons. 

112
Addie
Lucid Legend Level 7
7 months ago
L
Lauren Hendrick
asked in Product Questions
Why are my lines resetting to red arrows?

My lines in all my diagrams have suddenly reset to the default red arrows. When I try to reformat them they change back to the default red line as soon as I click on them. Is there anyway to stop the lines from resetting, and keep them in they intended format (dark, no arrow head, 2 px thickness)?

481
Leo Barnes
Lucid Legend Level 5
7 months ago
C
CDando
asked in Product Questions
Invisible Smartsheet Integration

Hi, I followed the instructions for integrating a Smartsheet Kanban and a Lucid kanban. It kind of worked but all I get in Lucid is a bounding box with no content. It’s invisible when not selected? Not sure what is going on.

171
Eric R
7 months ago
S
szhang
asked in Product Questions
How can I automate export from Lucid to png with precise setting

For each document, I have specific pages that I need to export to png with preferred settings. Is there any way to reduce manual work?

122
S
7 months ago
Micah
MicahLucid community team
asked in Product Questions
Supported Resources for Azure in Lucidscale

What Azure resources are supported?

443
Eric R
7 months ago
A
aokeeffe
asked in Product Questions
Exporting to PDF and navigating pages

I have a Lucidchart document with multiple process pages. I used the ‘Send to Page’ feature for some bubbles so that users can quickly navigate to another page with related process. Now, If I export my pages of Lucid flows to PDF, do I need to select ALL pages for exporting so that the linking with next pages is respected while viewing in PDF mode? Also, is this correct that if a user doesn’t have Lucidchart license, they wont be able to view my flows in Lucid, and instead I need to share with them the PDF Link?  

391
Eric R
7 months ago
A
aokeeffe
asked in Product Questions
Google Drive - help with next steps after integrating

Hi Team - I only now am exploring the Google Drive connector. After connecting my account, I don’t know what to do next so that I can save my flow directly into Google DriveAlso, if I save my flow to Google Drive and share with my department, will anyone, even those without Lucid license, be able to view the file and interact with it?Also, what if an owner of a particular Lucidchart Page edits their process flow, will that edit be automatically respected in my file that I share via Google Drive? (so that I dont have to remember to always re-load a new file version on Google Drive, everytime there’s an update made to the flow)?

193
Eric R
7 months ago
Scott C101
Lucid Legend Level 2
Scott C101Lucid Legend Level 2
asked in Product Questions
How do you "unselect" a shape when trying to select multiple shapes?

I have a very detailed process diagram with approximately 100 shapes, text, arrows, etc.  I need to “grab” a group of these (approximately 40) and move them elsewhere.  To do that I click and drag over all the shapes/text to select them.  However, there are several shapes I do not want in my selected group.  How do I unselect some of those shapes?

1033
Amelia W
7 months ago
Matt R101
Matt R101
asked in Product Questions
How to I get access to documents created by my team

I’ve recently downgraded to an Individual plan from a Teams plan. I was wondering how I get access to all of the LucidChart documents that were produced by my team as I would have thought, as admin, I would have access to them all?

291
Phillip W
7 months ago
Connor B102
Connor B102
asked in Product Questions
Bug Report: WebGL causing some pictures to not load

Hello, Last week I created a document that needs to display pictures in a layer. After uploading all the pictures and setting them up in their layers, I published the page and went to test view it. Only a handful of the pictures loaded, and after some troubleshooting I found that disabling WebGL would allow the pictures to display, but it is not practical to have the end user disable it every time they want to view the document. We have not had this issue on previous documents, but I went through the troubleshooting and found no issues with my browsers WebGL (see below). This issue is present for everyone that opens this document, and after a refresh the pictures do not even display in edit mode unless I disable WebGL or move them slightly. Any assistance I could get would be awesome,Thank you 

614
Leianne C
7 months ago
A
adies121
asked in Product Questions
Trial isn't working, can't use features

This is my 1st trial and its not letting me to complite my task , i think 1st time i should be give a experience 

71
Leianne C
7 months ago
Robert S
Robert S
asked in Product Questions
Edit line to be a specific length in Lucidchart

How do make a line a specific length without grabbing with the cursor?  Is there a way like a box to enter a specific number?

3439
D
7 months ago
Toni
Toni
asked in Product Questions
Deleting a user and how it impacts access to documents in a team folder

Use case #1: A user is part of the Technology group in Lucid.  The user got hired in a different department in the organization so an admin is removing them from the Technology group and are adding them to a different Lucid group in the organization.  The Technology group is a collaborator on the Technology Team Folder.  The user had created some documents in this Technology Team Folder.  When the user is removed from the Technology group and added to a different group, are the documents this user created in the Technology Team Folder still accessible by Technology Group Members?Use case #2: A user is part of the Technology group in Lucid.  The user is retiring so an admin is deleting them from our Lucid account.   The Technology group is a collaborator on the Technology Team Folder.  The user had created some documents in this Technology Team Folder.  When the user is deleted from the Lucid account, are the documents this user created in the Technology Team Folder still accessible by

735
Amelia W
7 months ago
Tamara Q
Tamara Q
asked in Product Questions
Linking Data with shapes

Hi I'm using the data linking tool to build the hierarchy but for some reason the data showing in the block is a formula not the original text in the table how to solve this problem please ?

426
Leianne C
7 months ago
M
manuel
asked in Product Questions
Callout shape margin - left-aligned text still has large gap

The left mergin for the "callout" is always very high. The left margin can be much less on a simple "block". Why? I would like to set the left margin of a “callout” as narrow as possible. 

686
Sylvia X
7 months ago
J
Jen22
asked in Product Questions
Best template to create an simple roadmap from a Google spreadsheet or JIRA data

I want a very simple roadmap, I tried the first (most popular- roadmap) but once I linked google spreadsheets it was hard to map my columns to the pieces of the roadmap. What’s an easy template for this? Google spreadsheet versus Jira for real-time “epic” tracking?

2951
Amelia W
7 months ago
T
ToddG
asked in Product Questions
Locked template with uneditable central object (frame) - find owner to change permissions

Hi,Why can a user not say “ok I’m departing on this corporate template because I need to create a variant” and then work in an unobstructed way?I’m kind of freaked out right now because I’ve lost a significant amount of work not being able to separate or control my content within an overly locked template. I wasn’t aware I was falling into this trap for the first 8-9 hours of work…  I already made a copy of the file to start working separately, as well as toggling back and forth between lucidspark and lucidchart to try to regain control of my visual story being conveyed.This is very disappointing to put this large an amount of effort into working to express an overall vision and direction into a document that I can now not expand a frame box element slightly to accommodate the content, its redlined with x’s at the boundary edges, locked menu disabled, it cant be constructed over, etc.How do I track down the owner of this template? I can only imagine the conversation when I finally trac

1859
Amelia W
7 months ago
Z
ZoranC
asked in Product Questions
Extract Thumbnails from imported slide deck (LucidChart)

Moving over from Miro to Lucid, bear with me please (TIA).In Miro, you can drag&drop a PPT onto the canvas, right-click and go “extract pages”, which creates a set of individual slide images from the source PPT.I was a bit hoping the Lucid “Extract Thumbnails” would work the same, alas it doesn’t. Is there any other way to mimic that feature, or is it simply not available? (If so, please add!)tx, Zoran 

515
Kelsey Gaag
7 months ago
yngndrw
yngndrw
asked in Product Questions
How do you set the default spell checker language for new documents?

Hello, Does anybody know how you set the default spell checker language for new documents? I found that you can set it per-document in the document settings, but I can’t find a way of setting the default for new documents I create in LucidCharts.

715
Micah
7 months ago
O
OliverKramer
asked in Product Questions
Shape library of "people" icons

Is there a shape library with shapes of people interacting, perhaps presenting, meeting, thinking, working at a computer, “spreadsheeting”, travelling,…   

1001
Leianne C
7 months ago
Robert C102
Robert C102
asked in Product Questions
How to resize the Toolbox

Able to scale the page I'm working up and down but the size of the Toolbox and the menus across the top stay very very small. I can't find anything in the Help that tells how to make the Toolbox larger.

112
G
7 months ago
H
Háptica
asked in Product Questions
Free up images storage space

Dear Lucid Team, I would like to be able to free up space on my account, and in the admin panel, it shows that 11% of my space has been used on images. I would like to know how I can review those images to free up that space.  Kind regards,

311
Ria S
Lucid Legend Level 7
7 months ago
Y
Yuva Mic
asked in Product Questions
Multiple set of smart containers grouped under multiple names

Below is what I am trying to do. Expectation: There are 2 Smart container sets for quarter 1 and quarter 2. These need to be developed for multiple products. Right now i can create Quarter 1 for Product 1 alone.

833
Amelia W
7 months ago
C
cindysclass
asked in Product Questions
Using Visual Activities with students

How can I turn off the "View Results" in a Visual Activity so my students can't copy each other?

251
Sylvia X
7 months ago
F
ferhatsf
asked in Product Questions
Imported SVG shape preview appears slanted/tilted ??

I have a family of SVG images that I attempted to import as a Shape Library. 5 out of 26 appear tilted in the previewWhat gives?  

274
Amelia W
7 months ago
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