Skip to main content

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,448 Topics
  • 12,871 Replies
5448 Topics
E
ehamlin
asked in Product Questions
Can't access old documents

I have a few documents from consulting projects complete about a year and a half ago. I am on the free plan, which was sufficient for my needs; the documents were created under that plan (IIRC). When I try to open them now I get the warning about “You are out of free shapes”. If I decline the upgrade prompt, the documents open but they’re completely empty.I should mention that thumbnails of the documents in the homepage DO show the correct shapes and images.How can I access these old documents? 

2
E
5 months ago
M
mcramer
asked in Product Questions
How to place guides in Lucidspark

In the Lucidspark board settings there is an option for “snap to guides” but I cannot figure out how to actually place guides? I can’t find any helpdesk articles, tutorials or anything else. Would love a pointer in the right direction because I’m starting to think they don’t exist anymore for some reason and the “snap to guides” toggle is an obsolete artifact. Thank you!

3
Addie
Lucid Legend Level 1
5 months ago
Y
yiannisaa
asked in Product Questions
PDF of Lucidchart document exported from Android is cut off

Hello! I am also trying to export a flowchart from my android device and the only option is to export in pdf and unfortunately it cuts the chart in many pages, making it unreadable once shared. Any suggestions?  Thank you

1
Amelia W
5 months ago
C
CArndtInsite
asked in Product Questions
Image Shadows don't show when exported to PDF

When we finish with a mapping product, we export to PDF to print. However, any images that are setup with a Shadow lose that shadow in the export. Everything else in PDF looks fine. Anyone have a fix?

9
Phillip W
5 months ago
C
ctsang
asked in Product Questions
Unable to see or set other Statuses

We are enterprise users, but any chart I create, I am unable to see or create any statuses.This is all we see, instead of Draft, Completed, Approved etc.  

1
Flavia D
5 months ago
M
milleta3
asked in Product Questions
Polling\voting on a scale of 1-10 in Lucidspark using visual activities

Is there a way to create a polling\voting question with ability for a respondent to select a number 1-10. For example, “On a scale of 1 (poor) -10 (exceptional)  how would you rate ….”

3
Leianne C
5 months ago
R
RG2024
asked in Product Questions
Create Flow chart in Lucidchart from an Imported Image

Hello, Is it possible to create a flowchart from an image (.png file)?The idea would be to create a flowchart from an image as a starting point, that can in turn be modified inside Lucidchart. Thanks,

1
Humas1985
Lucid Legend Level 4
5 months ago
R
rvassilatos
asked in Product Questions
Dynamic Maxtrix export in Lucidspark

I’ve noticed when exporting a board, i don’t have the options to export a dynamic matrix, losing the titles of the columns and rows of the matrix. Is this intentional, or am I missing a step?

1
Phillip W
5 months ago
R
RobForbes
asked in Product Questions
Lucidchart PowerPoint Plugin latest version?

I am trying to use the LucidChart PowerPoint Plugin so I can embed LucidCharts into my PPT decks, I use the addins option for PowerPoint browse to the lucid plugin app for powerpoint in the O365 plugins repository. Says it adds it but whenever I try and use the plugin I get a message saying please update the current version….odd because I just pulled it down from the store. Thoughts or advice? 

5
Kelsey Gaag
5 months ago
Simon D101
Simon D101
asked in Product Questions
Importing ERD file from MySQL leads to error "Error:We couldn't parse the output you provided." in Lucidchart

HiI've created an ERD on LucidChart and exported it for MySQL and tried to use this input to re-create in LucidChart the same document with the ERD import from SQL but get an error."Error:We couldn't parse the output you provided."What is wrong with my input?I'm trying to figure out how should I setup my SQL schema for import from SQLHow can generated data from export not being good for input?Thank you

26
Micah
5 months ago
M
Marjorie Q
asked in Product Questions
Éléments de l'organigramme en francais

Bonjour, Le modlèle d’organigramme qui est disponbile semble ne pas permettre que les donées soit en français. J’aimerais pouvoir mettre l’information sur ‘l’emplacement et non LOCATION. Comment traduire les donées en francais. dans les autre modèle, je n’ai pas de difficulté à avoir les données en fraçais.  J’ai aussi un employé que j’aimrais relier à deux personnes. cette personne est sous la résponsabilités de 2 personnes et je ne semble pas pouvoir le faire. Est-ce possible? la seule façon que j’ai trouvé, c’est de désiner un flèche mais alors la mise en page n’est pas respecter. La flèche n’a pas la même apparence des autres liens

1
Leianne C
5 months ago
J
jsaxon-cars
asked in Product Questions
Browser with Mouse Scroll Wheel is Not Smooth - jumps in both mouse and Trackpad Nav Modes

When I’m working on LucidChart, I can zoom in and out beautifully and smoothly.  It is a great experience.  I do this in “trackpad mode” or “mouse mode” with the scroll wheel and maybe a Ctrl key.  But when I scroll up or down or right or left, it is NOT smooth.  It jumps a large number of pixels in whatever direction I’m trying to scroll. I have tried many things to fix this, including chrome://flags.I can drag the scrollbars and get some smoothness.  And when I’m scrolling web pages, the content scrolls smoothly.  Setup:  Ubuntu/KDE/Chrome/Logitech M705 I’m posting here because I feel like it’s looking like something LucidChart might be able to resolve.  

1
Leianne C
5 months ago
T
tbass
asked in Product Questions
Delete Imported table in Lucidchart document

Hi can someone tell me how to delete an imported table?

1
Leianne C
5 months ago
W
wayneMIDFLORIDA
asked in Product Questions
How do I save local files from Lucidchart

Hi. We are using Lucid Charts in our software development planning process. We need to be able to save local copies of the files and then edit them.  We have tried using the export/import feature, but the diagrams do not come back the same as they were exported. How can we save off the local files without going through the tedious process of backing up files and restore them all the time.  This is a compliance item for us where we have to have custody of our files if a vendor or third party is unavailable. Thanks,-Wayne

4
Addie
Lucid Legend Level 1
5 months ago
Kelsey Gaag
Kelsey GaagLucid community team
posted in Product Questions
How to import a SmartDraw document to Lucidchart

While Lucidchart does not directly support SmartDraw document imports (SDR), you can still import SmartDraw diagrams by exporting the document as a Visio file. Here’s how:Export your Smartdraw document as a Visio file. In SmartDraw go to Home > Export > and choose VSDX.  Import the Visio file into Lucidchart. Open Lucid.app, click + New > Lucidchart > Import > Visio and upload the VSDX or VSD file. If the document fails to import, try importing the VSDX file from SmartDraw into Visio and export the file from Visio to attempt the import process again. The following steps are only necessary if steps 1 and 2 didn’t work: Open your document in Visio. Import your Smartdraw document into Visio by going to File > Open > Browse, then open your document.  Reexport this document as a VSDX or VSD file. In the open document, export this file as a VSDX or VSD file by going to File > Save as > Choose a destination > Make sure the file is set to Visio Drawing > Save. 

0
Kelsey Gaag
5 months ago
N
nigel_f
asked in Product Questions
Error with Sharepoint integration for Lucidchart

Hello I want to integrate Lucidchart with Sharepoint. I followed the instructions here: https://help.lucid.co/hc/en-us/articles/7382766057748-Integrate-SharePoint-with-Lucid The instructions don’t seem to tally with real life. I went to the Sharepoint Store, found the app and requested it.Now I see this: It’s been there for a few days, what happens next? ThanksNigel

3
Eric R
5 months ago
Cheri R
Cheri R
asked in Product Questions
Saving document to PDF format produces blank file for one of many documents

Hi I have created and downloaded many documents to pdf without issue.  I have a document now that produces a blank page when I download it to pdf.  I also get a blank screen when I try and print it from lucidchart. Thanks Cheri

3
Eric R
5 months ago
D
Damianelk
asked in Product Questions
Export PDF across several pages for better readability

How is it possible to download a PDF so that my data is displayed on several pages?  In my case, Lucid always displays them all on one page only, making it unreadable.

1
Ria S
Lucid Legend Level 2
5 months ago
P
pdelucena
asked in Product Questions
Difficulty navigating and zooming using mouse in Lucidchart

A few months ago I opened a support ticket because the reaction of the LucidChart product to my mouse movements was to scroll off of my area of focus whenever I tried to scroll over to change tool or up to reach a menu. This behavior was terribly frustrating and I’d stopped using the Lucid app for a while because of it. I became determined to figure it out and the support suggestion was to change my navigation settings - a new area of the product I was unfamiliar with that had chosen an unproductive pre-set for my usage. I changed the setting after the support ticket a few weeks ago and things seemed to work better. I returned to Lucid yesterday to start a big project and what I found is that both trackpad and mouse mode now result in scrolling off the screen when I try to reach for a tool or the file menu. To make matters worse the interpretation of my mouse finger motions - I use an apple mouse on a powerbook - now zoom in and out instead of scrolling. These changes to your product h

3
Addie
Lucid Legend Level 1
5 months ago
J
Jasinta
asked in Product Questions
Lucidchart Macro in Confluence

Hi Team,I’m having trouble linking my lucidhart account when configuring the macro in Confluence. I always get an error message when prompted to login. How can I troubleshoot this issue? “Sorry, only signed in users with permission can access this resource.”

3
Abigail M
5 months ago
E
extolsir
asked in Product Questions
Can one use variables to control content of object's copies on different pages?

Can one use variables to control content of object's copies on different pages?Example:I have copies of a general Entity “Charge” on pages 1, 2, 3The entity is general for all pages.Currently I have to do same modification (add field) for the “Charge” at all pages. 

1
Micah
5 months ago
R
Renan
asked in Product Questions
Fluxograma Horizontal

Não estou conseguindo fazer um fluxograma horizontal, da esquerda para a direita.Uma semana atrás eu consegui fazer e até assinei plano por conta dessa ferramenta.Mas agora só faz fluxogramas verticais. Preciso de ajuda o mais rápido possível.

1
Amelia W
5 months ago
P
PMMarron
asked in Product Questions
Dased box around text

I am entering text and then get dashes making box around outside of words.How do I get rid of the dashed box?

3
Phillip W
5 months ago
R
Regina G
asked in Product Questions
Organizing Shared With Me Folder

Can I create subfolders in the “Shared with Me” folder?  I have changed teams and need to archive a number of items that we don’t want to remove my access from.  The option to create a new folder in this section is not available.  When I use the “+New” button, it puts the folder in the “My Documents” section.  Any chance this can be done?

1
Humas1985
Lucid Legend Level 4
5 months ago
T
tonygoulding
asked in Product Questions
How to set a fixed width for Mind Map nodes

Just moved from MindManager to Lucid. In MM, each mind map node (text box) has handles allowing me to adjust node width manually, or set a default width for all nodes. I can’t seem to find either option in Lucid. My Lucid mind map nodes only wrap text content when they’re VERY long. Makes readability very difficult.I’m using the default Lucid Mind Map and I see a “Shape Options” icon in the menu bar, but the width/height values are grayed out. Help appreciated.

3
Amelia W
5 months ago
Lucid Software Inc. Supplemental Community Terms