Product Questions

I am publishing a Diagram that will be interactive. When I open the link the diagram is not centered. I would like when someone opens the diagram with the published link, it at least centered. It would also be great to lock the diagram in place. Does anyone know if this is possible? 

I am on a free trial and I am unable to access the Align feature to flip an object.  Am I doing something wrong or is that feature unavailable for the free trial?

The second link to a video is broken. Are you able to fix it?

It’s been a little while since I last used LucidCharts and the first thing I needed to do is represent a “user”. It seems the ability to find shapes has changed drastically since I last used LucidChart and I can’t seem to find a user icon. I spent ten minutes looking for a very basic user icon. When I search “user” in the Shapes library, the first result is a shape from Google Cloud Containers (something I never enabled) and is blank and doesn’t show anything. I’ve spent 10 minutes trying to find a user icon and none of the libraries I’ve searched seem to have them. I’m sure LucidCharts wasn’t designed to stop me before I get started simply by eating my time to find a user icon. So, I’m not sure what’s going on here and why its so difficult to find one of the most commonly used shapes. For now, I’ve given up on LucidChart and going to use a different tool. I hope I’m missing something and can return to LucidChart at some point.  

I have been using LucidCharts for my business flowcharting and other purposes for about 5 years.  I have a basic skill set.  I am trying to use LucidCharts to present the work I am doing to improve our business systems and website that will have AI baked into the website.  I am frustrated with the speed at which I can learn LucidCharts advances features as we have real world project that need to be implemented into our business.  I looked at BIC and BPMN 2.0  as alternative to LucidCharts but I am resisting changing, I like LucidCharts. I would like to find a consulting I can pay to help me build the LucidCharts and expand my skill set along the way. My current project is building a Landing Page that we will use to on board new prospects.  I have built an excel workbook with the data in it I have been trying to import it to LucidCharts but I am struggling.

Wow, I thought this program was fantastic - until I needed a question answered - seriously - I’ve never seen a program that offered 0 support - totally impossible to find anything in your help center - click on a conversation - nothing.  Unbelievable and really a bummer - just glad I didn’t pay for the annual subscription.  What an amazing lack of regard for your customers

Hi,I’m using Lucid to create a flowchart with swimlanes to visualise the end-to end process of product delivery. As this process has many variations and teams involved, I’m using layers and actions (toggle) to show various sections of the chart. But I’m wondering if there’s a limit to the manageable number of layers and actions.Currently I’m at almost 70 layers with probably the same amount still to come. Today it feels very slow with Chrome already saying that the open Lucid tab is using a lot of resources, recommending to close it down.What is the advised maximum number of layers to use?Is there another way to easily visualise the entire process flow?Thanks!Jasper

Hi by using SAP ERP system we use a transaction to start request and the request goes through a predefined workflow with confirmation steps until the request is completed. which icon should i use to represent this steps into 1 Form in lucid chart in my high level prcess map. i am taking: system form for ERP as inbound system and as outbound: wanted to represent the workflow within the sap system any idea how to do that?  

I would like to flip my diagram horizontally - to change the direction of flow in the diagram. However even if I group the whole diagram "flip" just flips the individual objects. Is there a way to do this?

This was previously working , but now it’s not letting me select File> Embed from a Published URL lucid. The Embed option is not clickable. Any ideas what is now happening/ what could have changed? 

Hi there - I am new to using LucidChart. I have text / label inside of a Process and a Rectangle Container.  When I highlight the text, the Bold and Underline font format options disable.  I can still change the color and size. Is it not possible to Bold text inside of one of these shapes?Thanks,Steve

It seems like I have two types of Lucid Cards on my Board. One Type with a drop down for the owner coming from a company directory and the other one with a free text field. This is not what I intended and I would like to have on or the other. But I cannot convert the free text ones into drop down or the other way around. I can also no longer create free text cards. I am managing a large Backlog sohelp is appreciated with a bulk solution.

Hello,I'm trying to attach a PDF file to an organizational chart so that viewers with the published link can access it.I've used Insert > PDF, which attaches the file, but it's not accessible to those with the link.Is there a way to attach a PDF to an org chart that allows viewers with the published link to open and view it?Thank you.

When viewing My Documents, if I opened a document it used to open in a new tab. Great! I usually have multiple documents open at once.Now, it opens in the same browser tab, so I have to open a new tab, go to Lucid, choose another document, and repeat.It’s not possible to right click and open in a new tab, as this functionality is disabled in the web app.I can’t see an open in the settings which controls this.Is there a way to get this functionality back?

When opening a LucidChart document, I see the loading bar, but it never fills. I am using Edge browser.It is not connection related as it has acted in the same way in the office and at home. This issue was happening consistently in the new year, now it seems to have corrected most of the time.Has anyone else been experiencing this? And resolved it?

Hi everyone,I'm looking for a way to track user activity in Lucidchart, similar to Google Sheets' Activity Dashboard. Specifically, I'd like to see how many times users (both real people and automated processes, such as those shown on Salesforce Knowledge Articles) have viewed a document and when.Additionally, I need to track how often a document is visited. This data would help me assess whether the document is actually being used or if it could be merged with another document or even discontinued.Does Lucidchart offer any built-in tools for this, or are there any workarounds (such as integrations or reports) that provide similar insights? Any guidance or recommendations would be greatly appreciated!Thanks in advance! 

Sometimes it is not possible to change the colour of an object (eg a rectangle) in Lucid. What could prevent me changing colours. When I select a colour it does not have any effect on the object. The object is not locked, and even when creating a copy I cannot change the colour of the copy either. Thanks.

I just installed the monday.com integration for LucidSpark.I have gotten my monday.com-admin to authorize the integration, it shows up in LucidSpark and I can see all my board and tasks and import them, but the cards all get a red !-triangle with the hover-text: "We couldn't sync your data. Click to try again."I have unlinked and relinked the integration a couple of times, and tried different boards, without effect. Any idea where the problem might be? 

I want to share a frame. When I select the frame title on the board to see the menu, the Share Frame icon (paper airplane icon) is not showing. It shows on some frames and others not. How do I fix this?

Hi, Currently I cannot see any of the integrations working within Roche network.I have tried to connect to Monday or Jira but it does not work at the moment.Is there any specific reason? Thanks 

Can anyone help me - where can I find the location of a lucidchart - my folder path that it is stored in?

I have an Excel data-linked capability model that currently displays 2 fields inside each shape - capability and subtitle. I’d like to be able to toggle between viewing both fields and only viewing the capability field. I tried using a second layer where the shapes only display the 1 data field but it is time consuming to have to edit both layers every time I reorganize/reformat the model.  Any ideas? Thanks!

When right-clicking a team folder to move to a “team” opens a wizard to select the folder(s).  Click next, and select the team or create a new one.  The team selector drop down box doesn’t populate and once clicked, seems to lock up the entire site, no links are navigable.

Is there a way to paste a diagram from Lucidchart into Adobe Framemaker such that the text search will still work in Framemaker as well as in a PDF after it is produced by Framemaker?  Same question when pasting into Microsoft Word.  I am using the standard copy/paste procedure in Windows.  Text search seems to get lost when exporting or copy/pasting to another application such as Adobe Framemaker.

This is more of a feature request (I know it does not work). When you export to PDF, you can export only a part of the diagram, but when you try to use Print option in Lucidchart, you have to print whole canvas. Can you make so that this option is also available when printing?